Make sure all your conversations end up in the right place with both individual and team assignments.
All together now
Drown out the noise and make your inbox sing. With smart features built for collaboration, everyone can stay on the same page and no one will miss a beat.
Everyone and everything
working in perfect harmony
Tag in your team using mentions to make it super clear who needs to jump in and help.
Don’t double up your work. See who’s working on what conversation so you don’t step on each other’s toes.
Private notes help you get input, share updates, and generally work a whole lot better as a team, without any fuss.
Being able to view previous conversations helps you get up-to-speed, without getting up-to-your-ears in work.
Get through the lengthiest of conversations when you let AI summarize them into a few bullet points. Now it only takes seconds to get caught up.
Keep the team in sync
Replies on repeat
In every conversation, get access to a shared library of answers. Now that’s a time-saving way to work smarter.
Special guests welcome
When you add light users, other teammates can chime in without stealing the show.
Docs on deck
Easily insert help articles to make all of your conversations the most helpful versions of themselves.
Orchestration for organization
Tags to get things going
Get a since of what’s important with a glance. Categorize conversations, monitor trends, and trigger workflows based on the tags you set.
Workflows to work faster
When your inbox is overflowing, workflows can help things flow. Just automate repetitive tasks so you can keep response times low.
Folders for sorting it all
Keep things in order without having to manually review everything in your queue. Folders work to keep everything in its place so you can find it fast.
Inboxes for everyone
With multiple inboxes, you can keep certain tasks and conversations separate and still have access to the information you need.
More than 12,000 businesses delight their customers with Help Scout
Get Started
Learn the platform in less than an hour.
Become a power user in less than a day.
