The Help Scout Blog

Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

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Help Scout & Census: Sync trusted data to delight customers and reduce churn
Inside Help ScoutHelp Scout & Census: Sync trusted data to delight customers and reduce churn

Today we’re thrilled to announce our partnership with Census, a supercharged operational analytics tool that syncs data from your warehouse into all your business tools, allowing teams to act and automate with confidence. 

How RealtyNinja Used Help Scout to Scale Their Support Operations
Inside Help ScoutHow RealtyNinja Used Help Scout to Scale Their Support Operations

Help Scout is a fantastic support tool, but that’s not all it is. Learn the many ways the RealtyNinja team uses Help Scout to better their business.

Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Inside Help ScoutQuarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.

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Editor's Picks

How to Scale Customer Support Without Compromising Service
Customer ServiceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

How to Hire for Customer Service: A Step-by-Step Guide
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.

How to Build a Thriving Support Team and Department from Scratch
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch

Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.

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Customer Service

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Guiding clients to email support instead of their account managers
Customer ServiceGuiding clients to email support instead of their account managers

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.

Is Google's LaMDA sentient, and if so would it like a job?
Customer ServiceIs Google's LaMDA sentient, and if so would it like a job?

A Google engineer has been put on leave for breaching confidentiality policies. He claims to have worked with a sentient AI though professionals in the field are dubious. Whether or not this bot has truly experienced feelings it does raise some interesting questions.

The 9 Best Email Support Software Solutions for Your Team
Customer ServiceThe 9 Best Email Support Software Solutions for Your Team

Email is everywhere, especially if you work in customer support. Here’s how to optimize it with email support software.

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Growth & Culture

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Customer Onboarding: Steps, Examples, and Best Practices
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices

A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced

Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.

Ecommerce Live Chat: Why You Need It + 12 Top Tools
Growth & CultureEcommerce Live Chat: Why You Need It + 12 Top Tools

Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools.

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Inside Help Scout

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Help Scout & Census: Sync trusted data to delight customers and reduce churn
Inside Help ScoutHelp Scout & Census: Sync trusted data to delight customers and reduce churn

Today we’re thrilled to announce our partnership with Census, a supercharged operational analytics tool that syncs data from your warehouse into all your business tools, allowing teams to act and automate with confidence. 

How RealtyNinja Used Help Scout to Scale Their Support Operations
Inside Help ScoutHow RealtyNinja Used Help Scout to Scale Their Support Operations

Help Scout is a fantastic support tool, but that’s not all it is. Learn the many ways the RealtyNinja team uses Help Scout to better their business.

Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Inside Help ScoutQuarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.

View More Posts

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