The Help Scout Blog
Tips and ideas to help you delight your customers
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customer service27 Helpful Customer Support Tools and Resources
To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider.
customer service9 Actionable Knowledge Base Metrics to Start Tracking Today
Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing.
customer serviceWhy Customers Ask Vague Questions (and What To Do About It)
It’s frustrating when customers don’t give you the details you need in order to help them, but they aren’t being lazy. Here’s how to understand and address the root cause of vague questions.
customer serviceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer ServiceView More Posts
customer service10 Ways to Improve Your Customer Service Security
Customer service teams are a common point of attack in information security breaches. Here's how to reduce risk and build a security-conscious team.
customer serviceThe 7 Best Email Management Software + Features to Look For
Email management software minimizes the stress of organizing, processing, and prioritizing email, improving your productivity and focus.
customer service5 Steps Support Teams Can Take To Get Product Bugs Fixed
Getting a bug fixed in your product is easier said than done. However, there are a few tactics you can use to improve your chances.
Growth & CultureView More Posts
growthThe 11 Best Ecommerce Customer Service Software Platforms
This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.
growthHelp Scout’s Step-By-Step Remote Hiring Process
Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company.
growthBuilding a Customer-Oriented Company: Strategies & Examples
Read about five examples of great customer-oriented companies, and learn what practices you can put in place to get better yourself.
Inside Help ScoutView More Posts
productBuild Better Customer Relationships With New Targeted Messages
We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.
productHow Flexjobs Engages Customers with Proactive Messages
Register for the webinar on October 19, 2021 at 1 p.m. EDT.
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.