The Help Scout Blog
Tips and ideas to help you delight your customers
Most Recent PostsView All Posts
customer serviceHelp Scout: A Team Inbox Built for Customer Support
As any support pro knows, customer service is a team sport. There’s no better way to collaborate than through a team inbox.
customer serviceWhy You Don’t Need an AI Support Chatbot
While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while still delivering great support.
customer serviceWhat to Expect When Shopping for Support Software
Learn what to expect when shopping for support software, plus tips on how to set your expectations and make the process as simple as possible.
customer service5 Ways to Automate Support Without Degrading Service
Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.
customer service5 Simple Knowledge Base SEO Tips Anyone Can Follow
You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.
customer serviceSuccessfully Implementing Live Chat on a Small Support Team
Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.
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Customer ServiceView More Posts
customer serviceWhy Help Desk Software Is a Must-Have for Small Businesses
Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.
customer serviceShared Inbox 101 + The 7 Best Shared Inbox Tools
Learn the difference between distribution lists, shared mailboxes, and shared inboxes, and find the best shared inbox tool for your team.
customer serviceA Customer Service Advice Column for Actual Humans
Get answers to your most challenging career or leadership questions in Help Scout's new customer service advice column by Mat Patterson.
Growth & CultureView More Posts
growthCustomer Success vs. Account Management: Why Both Matter
Companies often pit customer success against account management, but the two functions can work together to create the best customer experience possible.
growthHow We Approach Employee Compensation at Help Scout
Employee compensation is complicated, and it can get messy when you don’t have a good plan. Here's how to create (or improve) your compensation strategy.
growth5 Examples of Customer Success Marketing for SaaS Teams
Understand what customer success marketing is and how it can benefit your business, plus get inspired by examples from 5 top SaaS companies.
Inside Help ScoutView More Posts
productCustomer Story: Brain.fm
Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into and consistency of customer success as possible.
productCustomer Story: LanguaTalk
Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to their questions.
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!