​​Making the Most of Beacon 2.0

Get a full rundown on how to maximize your Beacon with one of our resident product experts.

Emily Chapman

Hosted by Emily Chapman

Product Specialist at Help Scout

Illustration: scientists in the lab

Beacon Basics (Part I)

  • Get a walk-through of your Beacon settings
  • Learn how to provide instant, inline answers with Data Attributes
  • Learn how to recommend articles based on the URL that your site visitor is on
  • Enable proactive messages to visitors on your site

Pre-recorded Class

32 minutes

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Leveraging the Beacon API (Part II)

  • Learn how to update customer profiles and custom attributes using the identify method
  • Learn how to segment your customers & prospects using the Identify method
  • Get the JavaScript snippets for popular actions within the API

Pre-recorded Class

29 minutes

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