As a Security and Privacy Analyst at Help Scout, you will play a crucial role in ensuring the security and privacy of our software and the data of our users. You will collaborate remotely with cross-functional teams to develop, implement, and maintain security and privacy measures, policies, and best practices.  

For this role, we require that you be located between PST to CEST time zones in order to ensure at least 4 hours of overlap with Eastern Time working hours.

What You'll Do

• Security Awareness: Promote security and privacy awareness across the organization through training and educational programs.

• Compliance: Stay up-to-date with relevant data protection regulations (e.g., GDPR, CCPA) and ensure company compliance through policies, procedures, and audits.

• Security Monitoring: Ensure ongoing security on our systems and devices.

• Vendor Assessment: Assess third-party vendors' and partners' security and privacy practices.

• Security and Privacy Reporting: Participate in the preparation and execution of the annual SOC2 audit.

• Risk Mitigation: Develop and implement strategies to mitigate security and privacy risks, ensuring compliance with relevant regulations and standards.

• Manage Compliance Requests: Formulate responses to privacy compliance requests through information gathering and automation of compliance responses. 

About You

• You adhere to a people-first approach to security and privacy.

• You understand software development, data operations, and information security technology, which allows you to parse legal regulations and contract language and identify how they map to our policies and practices. 

• Knowledge of data protection regulations, industry standards, and best practices.

• You have a growth mindset, a passion for learning, and embrace the always-evolving nature of security and privacy. 

• Excellent communication and interpersonal skills for collaborating with cross-functional teams and presenting findings to non-technical stakeholders.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and manage multiple tasks in a remote work environment, shifting from highly technical to routine. 

• Commitment to maintaining the highest level of confidentiality and integrity.

Who You'll Work With

• You will be a member of a mighty team of two! Working directly with and reporting to the Cloud Security and Data Privacy Lead Pilar Garcia along with remote teams across the globe. 

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines: 

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location. 

For our Engineering, Product Management, and Product Design roles, we are only able to hire in the United States.

For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, and Norway.

We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

About Help Scout

We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019, have pledged 1% of our equity back to the community, and have been remote since day one, now with 150+ people in 125 cities worldwide.

To learn more about who we are, visit the About page.