Use Help Scout to break the cycle of jumping between your notes and inbox every time you interact with a customer. Every customer email has an auto-populated, editable profile including their entire history with your company.
See every conversation you or any teammate has had with a customer, all in one place.
Build your ideal Customer Profile by connecting with any of Help Scout’s 50+ integrations.
Responding from a Gmail shared inbox is easy, until more teammates are added to the mix. Help Scout built its inbox for team collaboration, with tools and features that make it easier to share, assign, and manage customer inquiries.
See exactly who is responding to a conversation in real-time, and never collide in repeat-responses again
Add internal memos to collaborate with teammates. Use @Mentions to loop in everyone necessary
Insert your Saved Replies in one-click to quickly handle those issues that require a standard or simple response
Use Tags to keep track of topics, add context to messages, and run sophisticated Workflows
The journey to inbox zero is as important as getting there. Using Workflows in Help Scout helps you on that journey, moving beyond Gmail filters to streamline processes and automate the most tedious parts of your workday.
Help Scout for iPhone and iPad lets you manage your customer Conversations, wherever you are.
With Help Scout’s Reports, you can see what questions are trending, monitor customer happiness and topic trends…all without having to export a CSV file.