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The ease of Outlook, but with superpowers
Let’s remove the friction from your shared inbox. Help Scout combines the ease of email with collaboration tools — meaning you can spend less time figuring out who responded to what, and more time getting things done.
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Easily manage and collaborate
Help Scout’s features make it easy to collaborate, save time, and automate actions.
Collaborate with Teammates
@mention users in notes to collaborate privately
Save time with Saved Replies
Two-click access to your most common responses.
Automate Actions
Categorize conversations or automate using tags.
Collision Detection
See who's viewing or replying to a customer in real-time
Quickly locate your best content
In an Outlook shared inbox, all your great conversations are hidden inside email threads. Help Scout provides a fully-integrated knowledge base with Docs, where every answer can be saved and reused.
Get a better understanding of your customers
Customer Profiles bring you relevant customer data, directly to your Help Scout Mailbox. For even more detail, you can integrate with your CRM and Communications tools.
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Understand your customers better
In the Customer Profile pane, you’ll see all the times a customer has communicated with your team — making it easier for you to respond effectively.
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Connect all your communication
Help Scout integrates with services like Olark and SnapEngage, so you can streamline all your communication, regardless of channel.
Take the guesswork out of customer support
Stop wondering if your email response made an impact. Compared to Outlook, Help Scout provides tangible data through Reports, so you can:
- ✔ View employee performance and customer satisfaction
- ✔ Spot trends in frequently asked questions
- ✔ Track how many messages your team receives
Conquer your customer support queue with Workflows
Email filters in Outlook are only the beginning. Help Scout’s Workflows are based on if/then logic, and are as easy to set-up as filters. They get repeatable tasks out of the way, so you can focus on what’s important: helping your customers.
Examples of what you can do with Workflows:
Search made for Customer Support
Unlike Outlook search, administrators can search all data, across all mailboxes, so they’re able to view everything in a single action. Quickly find conversations, phone calls, customer profiles, and knowledge base articles.
More to love about Help Scout
Collaborate with your entire team
Add as many teammates as you’d like to collaborate & answer customer support queries.
Provide contextual answers
In minutes, install Beacon on your site as a place for customers to access FAQs and submit questions.
Improve self-service
Docs is a fully-integrated knowledge base that allows your customers to them access all your best practices from any device.
Work across all screens
Check in on conversations, collaborate with your team, and get your customers the help they need, wherever you are, using the iOS Apps.
Get started with Help Scout
A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.
See Help Scout in action. Get a Demo