Help Scout’s features make it easy to collaborate, save time, and automate actions.
See who's viewing or replying to a customer in real-time
@mention users in notes to collaborate privately
Two-click access to your most common responses.
Categorize conversations or automate using tags.
Customer Profiles bring you relevant customer data, directly to your Help Scout Mailbox. For even more detail, you can integrate with your CRM and Communications tools.
In the Customer Profile pane, you’ll see all the times a customer has communicated with your team — making it easier for you to respond effectively.
Help Scout integrates with services like Olark and SnapEngage, so you can streamline all your communication, regardless of channel.
Stop wondering if your email response made an impact. Compared to Outlook, Help Scout provides tangible data through Reports, so you can:
Email filters in Outlook are only the beginning. Help Scout’s Workflows are based on if/then logic, and are as easy to set-up as filters. They get repeatable tasks out of the way, so you can focus on what’s important: helping your customers.
Unlike Outlook search, administrators can search all data, across all mailboxes, so they’re able to view everything in a single action. Quickly find conversations, phone calls, customer profiles, and knowledge base articles.
Add as many teammates as you’d like to collaborate & answer customer support queries.
In minutes, install Beacon on your site as a place for customers to access FAQs and submit questions.
Docs is a fully-integrated knowledge base that allows your customers to them access all your best practices from any device.