The features you need
Every feature in Help Scout is built to help you stay productive while building stronger customer relationships. We give you all power without the complexity.
Intuitive email support
The shared inbox that helps your team do more with less, while giving customers a human, helpful experience.
Collaborate with ease
Private notes, collision detection, assignments, and more help your team work better together.
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Track and display customer information to provide better support faster no matter the channel.
Help customers in real-time
Provide 1:1, live assistance to your customers on your website or in your app.
Start in minutes
Install Beacon on your website or in your app and start chatting with customers right away.
Work together live
Collaborate with the same notes, assignments, and permissions you use to manage email with your team.
Chat on your terms
Chat when your team is available, and seamlessly direct customers to other options when they're not.
Know who you’re talking to
Use tags and customer profiles to provide faster, more personalized help to each customer.
Proactively engage with Messages
Promote new products, invite customers to reach out, or make announcements with proactive Messages sent through Beacon.
Target your audience
Use customer properties and events to reach the right customers at the right time with your message.
Build rich messages
Make your messages pop with links, CTAs, images, and more to engage viewers and drive action.
Find what resonates
Track views and clicks on messages over time to learn what your customers care about.
The Messages dashboard gives you a complete view of all Messages, monthly usage, and reporting.
Provide customers instant answers
With a self-service knowledge base, you'll have happier customers and fewer conversations — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand customer needs
Report on what your customers are searching for and which articles get the most attention.
Ensure your knowledge base matches your brand with your own with custom company branding.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important KPIs.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your tech stack
Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
Over 80% of midsize businesses that start with Help Scout stick around for 4 or more years
Why? Because our platform helps you have better conversations with customers, whether you have 100 or 1,000,000.
Get started in an hour
Help Scout’s intuitive design frees up more time to delight customers. Set up new channels in minutes, and make any team member a power user in a day.
Serve more customers
Add all the collaboration tools, automations, and integrations you need to help your team move fast, and use out-of-the-box or custom reports to optimize.
Reduce email volume by 30%
Help customers help themselves with the Beacon help widget and your knowledge base, giving them answers faster and lowering volume for your team.
All-in-one meets affordable
Meet customers where they are looking for help across channels, with all the collaboration, organization, and automation tools your team needs to create the best customer experience.
Every channel comes standard
All core products are included with every plan
No tricks or hidden fees
No contract required
No getting stuck in red tape, just sign-up and go.
What you can do with Help Scout
Whether customers come in through email, live chat, or your help center, your team will be ready with advanced features for collaboration, organization, and automation.
Customer stories and use cases
Companies that use Help Scout create happier teams and customers. Learn how with success stories and thought leadership from our award winning blog.