Join us in celebrating the businesses delivering exceptional customer experiences.
Customer happiness is the lifeblood of any business. This year, we decided to take a data-driven approach to identifying the top companies in B2B, B2C, and Ecommerce delivering memorable support. Using the Help Scout Happiness Score, we selected companies who had over 500+ responded tickets in the last year as a Help Scout customer, and sorted by the highest Happiness Score within each category.
Congratulations to all of this year’s winners!
Top 25 in B2C Customer Service

-
1. Casting Workbook
A global leader in the development and design of online casting software.
-
2. Practice Portuguese
A language company teaching Portuguese as it's spoken in Portugal.
-
3. Skillcrush
An online coding & design school to teach students digital skills to kickstart their career.
-
4. Hexlet
Helping folks appreciate the power of computing and popularize computational thinking through programming courses.
-
5. Litmus
An email marketing platform that empowers you to build, test, and analyze emails.
- 6. NutraTech Ltd
- 7. youneedabudget.com
- 8. Virtual Post Solutions, Inc.
- 9. AdjusterPro
- 10. Caelum
- 11. SLS Service Center
- 12. Nix Hydra Games
- 13. Corporate Finance Institute
- 14. Maharishi Foundation Intl.
- 15. Shoptagr Ltd.
- 16. Tuleva Fondid AS
- 17. Kenhub
- 18. Astropad
- 19. Naviter
- 20. Aiia
- 21. Brain.fm
- 22. PocketSmith
- 23. Springboard
- 24. RescueTime, Inc
- 25. DataMind
Top 25 in Ecomm Customer Service

-
1. SD Solution Inc.
Providing IT consulting and solutions to your business, including infrastructure management, cloud computing, and communications management.
-
2. Voss Lighting
One of the leading suppliers of specialized replacement lighting products across the USA.
-
3. Casey Electric Sales
A lighting & electrical manufacturers representative and Chicago sales agency servicing the Midwest USA since 1972.
-
4. Shine Wedding Invitations
Stationary service that specializes in clean, simple, and elegant wedding invitation suites.
-
5. woom bikes USA
Superlight bikes specifically designed for children to make riding easier and safer.
- 6. ARK Therapeutic
- 7. Rocky Mountain Soap Co.
- 8. VetInsight
- 9. OraWellness
- 10. Compilation Ltd
- 11. Greater Than Games
- 12. Crumble Candle Co.
- 13. Nauticam
- 14. Driveline Baseball
- 15. Studia Kovki
- 16. Red Oxx
- 17. J Skis
- 18. Far Niente Family of Wineries
- 19. The Graphics Fairy
- 20. Standart
- 21. Monti Kids
- 22. Sports Giant
- 23. Spikeball
- 24. Wowline
- 25. Pure Haven
Top 25 in B2B Customer Service

-
1. Campus Benefits
A full-service employee benefits brokerage and consulting firm serving public school districts across the southeast USA.
-
2. eCatholic
The leading provider of Catholic websites, helping parishes create dynamic and beautiful websites, supportive of donations and live streaming.
-
3. Global HR Research
An integrated suite of services that unify the entire talent acquisition, assessment, and screening processes into one platform.
-
4. Personalkollen
Software solution to schedule, time report and manage payroll for the hotel, restaurant and catering sector.
-
5. Intuto
Making online training simple, fun, and affordable with their online learning management system.
- 6. SimpleMDM
- 7. WeInfuse
- 8. Sufio
- 9. ESC Region 13
- 10. Recollective
- 11. Entermotion
- 12. Dealerlogix
- 13. Qwilr
- 14. Peach
- 15. Toggl Plan
- 16. PracticeHub
- 17. WriterDuet
- 18. Radix
- 19. Jane Software Inc.
- 20. OutSystems
- 21. Specialty Living Inc.
- 22. Fakturoid
- 23. SynapsePDI
- 24. Clerky
- 25. Envira Gallery