Customer Story: Zapier

Help Scout | March 16, 2021

“Being a 100% remote company means I’m working with teammates across the globe,” says Zapier’s Joey Blanco. “It has to be collaborative. We have to work together. If we’re not working together, we’re not getting as much done.”

Blanco continues: “Help Scout simplifies support. There’s nothing that you don’t need in there. It’s just: Here’s your views, here’s your tickets. You can see who’s working on what. You can save a draft. It’s simplicity at its best.”

“Without Help Scout to help keep all of the different inboxes organized and allow us to collaborate in such an easy way, it’s be really difficult,” says Zapier’s Matt Lukso. “If we were still all trying to collaborate via email, it would be chaos.”

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