Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
Founder & CEO
Our 10-year mission
As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world. From the beginning of 2020, Help Scout has worked with The Nature Conservancy to plant over 4,000 trees through their 1 Billion Trees program, one for each new customer. Our customers worked with Help Scout to plant an additional 600 trees to celebrate our 10th birthday.
Donated to The Nature Conservancy
Help Scout through the years
We started working on the idea for Help Scout
during Techstars in Boston
with 12 people
40+ people in 23 cities and 7 countries
Oct. 201550 million
Launched a public DEI dashboard100k
in 42 cities and 11 countries
Jan. 2018200 million
Launched Beacon 2.0 and live chat
Became a Certified B-Corp
Launched Help Scout for Good
in 85 cities and 18 countries
Raised $15m from Lead Edge Capital
paying customers550 million
Growing with a purpose
Thank you to these special customers for contributing 10 trees to this celebration and joining us on our 10-year mission to provide top-tier customer service.
Customers that view the support experience as more than just a cost center
These customers have achieved amazing growth by putting people and support first. Watch some stories of growth through great service through the years.
Learn how Help Scout makes Zapier’s whole company support easy, from support representatives to the C-Suite.
Learn how Basecamp uses Help Scout to support their goal of providing real, human experiences in their support.Watch Basecamp’s story
Against the Grain
In Against the Grain, Help Scout tells the stories of three businesses that thrive by putting people ahead of profit.
10 years of supporting entrepreneurs: Startup program
We know how that providing great support every customer is critical to startups. We’re committed to helping entrepreneurs provide great support and achieve their dreams, offering large discounts (more than 80% off) and dedicated support to these new and growing businesses.
Startup Program Participants
Help Scout for Good
Help Scout is proud to support our three guiding values as a B-Corp: environmental sustainability, human rights, and digital privacy. We offer up to 100% discount for non-profits and organizations that support these causes.
Non Profits Served
Help Scout for Good member Upstream Tech uses experts in conservation, data science, and tech to help companies make better decisions about natural resource management. Learn more about how Upstream uses customer support to power their mission.Read Upstream Tech’s story
Join the party
Thank you to our customers for celebrating with #HelpScout10 and donating a tree!