Illustration by Bronwyn Gruet

Good to Grow: Help Scout Celebrates its 10th Year

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!

Nick Francis
Nick Francis

Founder & CEO

Our 10-year mission

As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world. From the beginning of 2020, Help Scout has worked with The Nature Conservancy to plant over 4,000 trees through their 1 Billion Trees program, one for each new customer. Our customers worked with Help Scout to plant an additional 600 trees to celebrate our 10th birthday.

Share your Help Scout story with #HelpScout10 on Twitter or LinkedIn, and we’ll plant a tree on your behalf — or you can donate directly to The Nature Conservancy.

4,800+

Trees planted

$39,800

Donated to The Nature Conservancy

Help Scout through the years

Sparkles!
Jul. 2010

We started working on the idea for Help Scout

Apr. 2011

during Techstars in Boston

Nov. 2012
Heart in a speech bubble 1,000,000

customer conversations

Feb. 2013

Launched Docs

Nov. 2013

Profitable with

1,000+

customers

Sep. 2014
Penguin on the beach

with 12 people

Feb. 2015

40+ people in 23 cities and 7 countries

Mar. 2015

Raised $12m from Foundry Group and Converge

Oct. 2015
50 million

customer conversations

Mar. 2016

Launched brand update and mobile app

5,000+

customers

Feb. 2017
Helpful doggo

Launched a public DEI dashboard

100k

content subscribers

Oct. 2017

in 42 cities and 11 countries

Jan. 2018
200 million

customer conversations

Feb. 2018

Launched Beacon 2.0 and live chat

Feb. 2019
B-corp logo

Became a Certified B-Corp

Jul. 2019

Launched Help Scout for Good

Sep. 2019

Launched Messages

Dec. 2020

in 85 cities and 18 countries

Jan. 2021

Raised $15m from Lead Edge Capital

Feb. 2021
450k

subscribers

12k

paying customers

550 million

customer conversations

4,000

trees planted

Help Scout Logo

Growing with a purpose

Thank you to these special customers for contributing 10 trees to this celebration and joining us on our 10-year mission to provide top-tier customer service.

Customers that view the support experience as more than just a cost center

These customers have achieved amazing growth by putting people and support first. Watch some stories of growth through great service through the years.

  • Zapier Logo

    Zapier

    Learn how Help Scout makes Zapier’s whole company support easy, from support representatives to the C-Suite.

  • Basecamp Logo

    Basecamp

    Learn how Basecamp uses Help Scout to support their goal of providing real, human experiences in their support.

    Watch Basecamp’s story
  • Against The Grain Logo

    Against the Grain

    In Against the Grain, Help Scout tells the stories of three businesses that thrive by putting people ahead of profit.

10 years of supporting entrepreneurs: Startup program

We know how that providing great support every customer is critical to startups. We’re committed to helping entrepreneurs provide great support and achieve their dreams, offering large discounts (more than 80% off) and dedicated support to these new and growing businesses.

700+

Startup Program Participants

2,000+

Customer Champions

  • GrowSurf Logo

    GrowSurf

    Learn how GrowSurf, a referral software for tech startups, grew their business by using Help Scout to measure quality of service, integrate support with their marketing tech stack, and customize customer service experiences.

    Read GrowSurf’s story

Help Scout for Good

Help Scout is proud to support our three guiding values as a B-Corp: environmental sustainability, human rights, and digital privacy. We offer up to 100% discount for non-profits and organizations that support these causes.

100+

Non Profits Served

14

B-Corp Partners

Certified B Corporation
  • GrowSurf Logo

    Upstream Tech

    Help Scout for Good member Upstream Tech uses experts in conservation, data science, and tech to help companies make better decisions about natural resource management. Learn more about how Upstream uses customer support to power their mission.

    Read Upstream Tech’s story

Join the party

Thank you to our customers for celebrating with #HelpScout10 and donating a tree!

Jorge Selva
Jorge Selva

Jorge is the Director of Growth Marketing at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter or LinkedIn.

Start growing with Help Scout

We plant a tree through The Nature Conservancy for each new Help Scout customer. Start your free trial today.

Free 15-day Trial