Good to Grow: Help Scout Celebrates its 10th Year

Illustration by Bronwyn Gruet

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!

Nick Francis
Nick Francis

Founder & CEO

Our 10-year mission

As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world. From the beginning of 2020, Help Scout has worked with The Nature Conservancy to plant over 4,000 trees through their 1 Billion Trees program, one for each new customer. Our customers worked with Help Scout to plant an additional 600 trees to celebrate our 10th birthday.

Share your Help Scout story with #HelpScout10 on Twitter or LinkedIn, and we’ll plant a tree on your behalf — or you can donate directly to The Nature Conservancy.


Trees planted


Donated to The Nature Conservancy

Help Scout through the years

Jul. 2010

We started working on the idea for Help Scout

Apr. 2011

during Techstars in Boston

Nov. 2012

customer conversations

Feb. 2013

Launched Docs

Nov. 2013

Profitable with



Sep. 2014

with 12 people

Feb. 2015

40+ people in 23 cities and 7 countries

Mar. 2015

Raised $12m from Foundry Group and Converge

Oct. 2015
50 million

customer conversations

Mar. 2016

Launched brand update and mobile app



Feb. 2017

Launched a public DEI dashboard


content subscribers

Oct. 2017

in 42 cities and 11 countries

Jan. 2018
200 million

customer conversations

Feb. 2018

Launched Beacon 2.0 and live chat

Feb. 2019

Became a Certified B-Corp

Jul. 2019

Launched Help Scout for Good

Sep. 2019

Launched Messages

Dec. 2020

in 85 cities and 18 countries

Jan. 2021

Raised $15m from Lead Edge Capital

Feb. 2021



paying customers

550 million

customer conversations


trees planted

Growing with a purpose

Thank you to these special customers for contributing 10 trees to this celebration and joining us on our 10-year mission to provide top-tier customer service.

Logo: Zapier
Logo: Your Store Wizards
Logo: Workforce Junction
Logo: Wizehive
Logo: Wisp
Logo: WebSavvy
Logo: Upstream Tech
Logo: TopHatter
Logo: Text-em-all
Logo: Spindrift
Logo: Pumpkin
Logo: Oncord
Logo: Loox
Logo: Kiswe
Logo: King Arthur
Logo: HigherRing
Logo: GrowSurf
Logo: Food Revolution Network
Logo: Education Perfect
Logo: Dendreo
Logo: Basecamp
Logo: BackerKit
Logo: Artfinder
Logo: AnyRoad
Logo: Alyne
Logo: AllStripes
Logo: AdForm

10 years of supporting entrepreneurs: Startup program

We know how that providing great support every customer is critical to startups. We’re committed to helping entrepreneurs provide great support and achieve their dreams, offering large discounts (more than 80% off) and dedicated support to these new and growing businesses.


Startup Program Participants


Customer Champions

  • GrowSurf

    Learn how GrowSurf, a referral software for tech startups, grew their business by using Help Scout to measure quality of service, integrate support with their marketing tech stack, and customize customer service experiences.

    Read GrowSurf’s story

Help Scout for Good

Help Scout is proud to support our three guiding values as a B-Corp: environmental sustainability, human rights, and digital privacy. We offer up to 100% discount for non-profits and organizations that support these causes.


Non Profits Served


B-Corp Partners

  • Upstream Tech

    Help Scout for Good member Upstream Tech uses experts in conservation, data science, and tech to help companies make better decisions about natural resource management. Learn more about how Upstream uses customer support to power their mission.

    Read Upstream Tech’s story

Join the party

Thank you to our customers for celebrating with #HelpScout10 and donating a tree!

Jorge Selva
Jorge Selva

Jorge is the Director of Growth Marketing at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter or LinkedIn.

Start growing with Help Scout

We plant a tree through The Nature Conservancy for each new Help Scout customer. Start your free trial today.

Free 15-day Trial
Illustration: two squirrels taking care of a big plant