Integrate BigCommerce with Help Scout

Use sales activity to inform customer support responses

Help Scout

BigCommerce is an e-commerce platform that helps customers grow their businesses. Integrating Help Scout with BigCommerce equips your team with a full customer profile, tying e-commerce data back to customer support efforts in real-time.

With a BigCommerce integration, your team will see crucial metrics, like recent orders and order status, right from the Help Scout Customer Profile pane. Now you have the necessary background information to provide an informed support response that incorporates commerce activity.

Help Scout - BigCommerce integration Example of a Help Scout conversation with BigCommerce integration

Directly from Help Scout, you can now:

  • View your customer’s BigCommerce profile
  • Import customer contact information
  • Access customer order details
  • See up to 10 of your customer’s most recent orders

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.