Use sales activity to inform customer support responses
BigCommerce is an e-commerce platform that helps customers grow their businesses. Integrating Help Scout with BigCommerce equips your team with a full customer profile, tying e-commerce data back to customer support efforts in real-time.
With a BigCommerce integration, your team will see crucial metrics, like recent orders and order status, right from the Help Scout Customer Profile pane. Now you have the necessary background information to provide an informed support response that incorporates commerce activity.