Chatra is a live chat software that allows your customers to chat with you and have their questions answered in real-time. Integrating with Chatra provides a way to engage with your customers, letting you respond to customers directly from Help Scout.
Straight from Help Scout, you can now:
- See full Chatra chat transcripts as conversations in your mailbox
- View customer information within Help Scout, including: email address, name, IP address, location and browser/OS