Hively is a real-time customer feedback and employee rewards solution. Integrating Hively with Help Scout makes it easy to capture customer satisfaction.
With Hively’s snippet in your Help Scout signature, customers can rate customer support responses with a single click. Each click leads to points for your support team, based on the happiness score. As your team accumulates points, you can reward them with Buzz for delivering exceptional service.
- Quantify your customer support in one click
- Measure performance for each of your team members
- Reward teammates by sending them Buzz