Integrate Olark with Help Scout

Automatically deliver chat transcripts to conversations in Help Scout

The Olark + Help Scout integration auto-delivers chat transcripts to Help Scout, and assigns the status of your choosing.

Help Scout pulls customer profile information (like IP address, location and browser/OS) into a separate note in your mailbox, and the conversation will be marked as a chat for future reference — ensuring no piece of conversation slips from your notes.

Example of a Help Scout conversation with Olark integration

Add Olark to Help Scout for:

  • Powerful reports and actionable insights about your conversations
  • A complete look at customer conversations