The Olark + Help Scout integration auto-delivers chat transcripts to Help Scout, and assigns the status of your choosing.
Help Scout pulls customer profile information (like IP address, location and browser/OS) into a separate note in your mailbox, and the conversation will be marked as a chat for future reference — ensuring no piece of conversation slips from your notes.
Add Olark to Help Scout for:
- Powerful reports and actionable insights about your conversations
- A complete look at customer conversations