In the 37 years Dick Triplett — aka, my dad — ran The Butcher Shop, he learned how the customer’s success is tantamount to the company’s success.
It’s an old lesson, but it bears repeating in this modern customer success zeitgeist.
I talked to my dad, his teammates and his customers, as well as Jason Fried, my old boss at Basecamp, about what it means to
What kinds of customer service lessons have you picked up from the pros in your hometown? Share in the comments below!