Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen.
Mathew Patterson • 6 min read
You've got great customer service, but how do ensure quality as your company grows? Growth brings challenges you need to prepare for.
Mathew Patterson • 8 min read
Have you dismissed outsourcing for customer support? Learn how outsourcing could help you take your service to new heights.
Mathew Patterson • 11 min read
Use saved replies to reduce repeat tasks by creating templates you can use for common customer support queries.
Carmel Granahan • 2 min read
Automation shouldn't be the harbinger of robotic support. Here's how to use automated workflows to enrich the human-to-human experience.
Mo McKibbin • 8 min read
You can provide great customer service without a help desk, but nothing replaces a well-written and architected knowledge base.
Mathew Patterson • 1 min read
Use these simple automations to tick off tedious tasks and free up your time for more strategic work.
Kim Kadiyala • 5 min read
The key to winning in the era of automation is not simply more efficiency, but to identify how greater efficiency creates demand for new jobs to be done.
Greg Satell •
Automate your customer support processes to gain insights and save time. Here’s how.
Kim Kadiyala • 4 min read
Go beyond satisfied customers and create real customer loyalty by finding and eliminating high-effort experiences.
Viktor Magic • 10 min read
Stop being the gatekeeper to your clients’ success. Use self-service, chat and your help desk to help your customers succeed.
Leor Manelis • 3 min read
As customers become more tech-savvy and more demanding, their foremost expectation from customer service is speed.
Lola Barbier •