Playlist

Customer Experience

Customer experience isn’t an endpoint or a goal you can reach, it’s a relationship among humans, and it requires active participation, attention and maintenance.

14 posts 10 authors

01.

8 Ways to Improve Your Company’s Customer Experience Strategy

When it comes to delivering an outstanding customer experience, far too many companies are content with simply “keeping up with the Joneses.” Here are 8 ways to improve the customer experience strategy.

Help Scout 10 min read

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02.

9 Tips to Improve Your Customer Support Game

Tips on providing better customer support from experienced customer support professionals

Emily Triplett Lentz 6 min read

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03.

Turn Support Hunches into Usable Data for Product Teams

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.

Amy Breedon-Jones 8 min read

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04.

How MailChimp Bridges the Gap Between Support and Product

As teams grow, the gap between product and customer widens. Find out how MailChimp’s Support Product Analysts bridge that gap.

Mathew Patterson 6 min read

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05.

Is Customer Satisfaction the Wrong Goal?

Customer acquisition versus customer satisfaction: What’s the more important goal? Turns out, they’re two sides of the same coin.

Emily Triplett Lentz 7 min read

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06.

Support, Sales, and Marketing Need to Work in Harmony

Three ways to get your support, sales, and marketing teams working together effectively.

Mathew Patterson 7 min read

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07.

Support 101: Don’t Make These 3 Live Chat Mistakes

Whether you’re considering live chat or already providing it, don't make these rookie mistakes.

Abigail Phillips 4 min read

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08.

Support-driven Growth for Customer Service Industry

Help Scout CEO, Nick Francis, discusses why marketers should focus on improving CX instead of getting infatuated with tools and technologies.

Ginger Conlon

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09.

Boost Customer Happiness with Exclamations and Emoticons

Should you use exclamation points, emoticons, and GIFs in your customer emails? The answer is yes, and there’s some interesting data that explains why.

Emily Triplett Lentz 5 min read

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10.

Empower Your Customers With Self-Service, Chat and Help Desk Support

Stop being the gatekeeper to your clients’ success. Use self-service, chat and your help desk to help your customers succeed.

Leor Manelis 3 min read

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11.

Supporting Customers in a Foreign Language

7 tips for providing multilingual customer support

Emily Triplett Lentz 7 min read

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12.

Nobody Wants to Provide Poor Customer Service

Complex software solutions, misconceptions about customer support and lack of engagement are causing your team to provide poor customer service.

Suneet Bhatt 6 min read

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13.

What Bad Customer Service Costs Your Business

Bad customer service could be causing your customers to slip away. Here’s the data on the effects of bad service.

Gregory Ciotti 7 min read

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14.

How to Quickly Scale Your Customer Service | Help Scout webinars

Looking to scale your support team after overnight success? Check out our webinar with Kickstarter and Lovepop!

58 min read

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