Fostering an environment where customers feel loyal to you and your business is a wise investment in the future of your company.
Ty Kiisel • 6 min read
Creating a customer-centric company is a top priority for businesses looking to thrive in today's customer-first world.
Gregory Ciotti • 8 min read
Customer retention rate is how well a company keeps its paying customers over a period of time. Retaining customers costs less than acquiring them, and both add to your company’s bottom line.
Eli Overbey • 13 min read
Go beyond satisfied customers and create real customer loyalty by finding and eliminating high-effort experiences.
Viktor Magic • 10 min read
How do you make your customers happy? By delivering amazing customer service every day. Here are 10 ways to make customer happiness part of your routine.
Elizabeth Wellington • 6 min read
Use negative Yelp reviews for customer acquisition by responding with sincerity, honesty and warmth.
Elizabeth Wellington • 8 min read
Customer acquisition versus customer satisfaction: What’s the more important goal? Turns out, they’re two sides of the same coin.
Emily Triplett Lentz • 7 min read
Show Customers Your Appreciation By Acting On These 25 Ideas Today!