customer service culture
Playlist

Customer Service Culture

Creating consistently excellent customer service takes more than just a great support team. Support, sales, and marketing must work together on behalf of the customers. From all hands support to company culture, we can help you deliver better service experiences.

9 posts 9 authors

01.

5 Boring Customer Service Stories

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.

Sarah Chambers 8 min read

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02.

How to Create a Customer-Centric Company that People Love

Creating a customer-centric company is a top priority for businesses looking to thrive in today's customer-first world.

Gregory Ciotti 8 min read

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03.

Everyone Should Be Feeling the Customer’s Pain

Getting the whole team to answer support questions is the fastest way to ensure your company truly understand the customer experience.

Mathias Meyer 6 min read

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04.

Aligning Sales and Support for Long-Term Growth

When sales and customer service work together, they succeed by giving the customer a better experience.

Help Scout 10 min read

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05.

Support, Sales, and Marketing Need to Work in Harmony

Three ways to get your support, sales, and marketing teams working together effectively.

Mathew Patterson 7 min read

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06.

Nobody Wants to Provide Poor Customer Service

Complex software solutions, misconceptions about customer support and lack of engagement are causing your team to provide poor customer service.

Suneet Bhatt 6 min read

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07.

5 Customer Service Tips for Early-Stage Startups

How to offer great customer service when your startup is still small

Adii Pienaar 8 min read

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08.

Guide: How to Create Human-Centered Customer Support Programs

We partnered with HubSpot to bring you the ultimate guide to human-centered customer support.

Emily Triplett Lentz 1 min read

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09.

Inside Help Scout: How We Implement Whole Company Support

Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works directly with customers.

Kristi Thompson 10 min read

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