Playlist

Maximize Your Gameday Performance

Strap on your custom boots and start your stretches, it's time to prep for the big game! Our favorite articles and videos to help you take your support performance all the way to a championship ring.

9 posts 5 authors

01.

Making an impact in the big game

What if we treated exceptional customer service performers like we do our sports stars? From the team at Help Scout, it’s Super Queue Sunday!

Mathew Patterson 59 seconds read

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02.

The Art of Troubleshooting for Customer Support Professionals

Increase your support speed and build a more resilient and effective team by teaching the skill and art of troubleshooting for customer service professionals.

Sarah Chambers 13 min read

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03.

9 Tips to Improve Your Customer Support Game

Tips on providing better customer support from experienced customer support professionals

Emily Triplett Lentz 6 min read

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04.

16 Customer Service Skills Every Employee Needs

These are the 16 skills that every customer service professional should seek to develop and every leader should look for when hiring new team members.

Gregory Ciotti 13 min read

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05.

How to Communicate With Customers During an Outage

Downtime is inevitable. Make sure your customer support team is prepared.

Mathew Patterson 8 min read

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06.

Why You Should Set Big Goals (Even If You Might Not Hit Them)

The benefits of setting big goals go beyond what happens when you achieve them.

Emily Triplett Lentz 7 min read

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07.

Customer Service Question and Answer Library

Examples of common customer questions, requests and complaints and how you can respond for best results.

Mathew Patterson 19 min read

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08.

Interaction Reviews: Quality Assurance for Support Teams

A 7-step guide to creating a consistent, effective quality review process that will help your team raise the bar on your customer service interactions.

Martin Kõiva 10 min read

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09.

Inside Help Scout: How We Triage Our Support Queue

How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.

Mathew Patterson 4 min read

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