What if we treated exceptional customer service performers like we do our sports stars? From the team at Help Scout, it’s Super Queue Sunday!
Mathew Patterson • 59 seconds read
Increase your support speed and build a more resilient and effective team by teaching the skill and art of troubleshooting for customer service professionals.
Sarah Chambers • 13 min read
Tips on providing better customer support from experienced customer support professionals
Emily Triplett Lentz • 6 min read
There are 16 customer service skills that every employee must master if they are forward-facing with customers.
Gregory Ciotti • 15 min read
Downtime is inevitable. Make sure your customer support team is prepared.
Mathew Patterson • 8 min read
The benefits of setting big goals go beyond what happens when you achieve them.
Emily Triplett Lentz • 7 min read
Examples of common customer questions, requests and complaints and how you can respond for best results.
Mathew Patterson • 19 min read
A 7-step guide to creating a consistent, effective quality review process that will help your team raise the bar on your customer service interactions.
Martin Kõiva • 10 min read