Discover the uniting principles that helped these 12 customer support pros launch and run their side projects.
Elizabeth Wellington • 20 min read
What do small-town, brick-and-mortar businesses have to teach modern customer success and support teams?
Emily Triplett Lentz • 1 min read
Customer service at nonprofits is often a function rather than a department, so success depends on keeping their tools and processes as simple as possible.
Emily Triplett Lentz • 6 min read
4 customer service lessons from a pro who treats people right, and keeps them coming back for decades.
Mathew Patterson • 4 min read
8 inspiring stories of exceptional customer service from companies including Trader Joe’s, Buffer, Ritz-Carlton, and JetBlue.
Gregory Ciotti • 11 min read
Storytelling series by Help Scout featuring support professionals sharing their experiences working in customer service.
Help Scout • 2 min read
Stories from customer support professionals about their experiences working in customer service.
Mo McKibbin • 8 min read
The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company.
Mathew Patterson • 11 min read
Customer appreciation can be somewhat of a lost art, but smart businesses know that caring gestures turn customers into loyal advocates.
Gregory Ciotti • 8 min read