Playlist

Inspiration

Stories of customer support staff going above and beyond, examples of amazing human customer service interactions, and customer service lessons from outside the internet bubble to inspireand inform you.

8 posts 5 authors

01.

Old-School Customer Service: The Butcher Shop

What do small-town, brick-and-mortar businesses have to teach modern customer success and support teams?

Emily Triplett Lentz 1 min read

Read
02.

How 3 Nonprofits Approach Customer Service

Customer service at nonprofits is often a function rather than a department, so success depends on keeping their tools and processes as simple as possible.

Emily Triplett Lentz 6 min read

Read
03.

What My Mechanic Taught Me About Customer Service

4 customer service lessons from a pro who treats people right, and keeps them coming back for decades.

Mathew Patterson 4 min read

Read
04.

8 Companies with Exceptional Customer Service

8 inspiring stories of exceptional customer service from companies including Trader Joe’s, Buffer, Ritz-Carlton, and JetBlue.

Gregory Ciotti 11 min read

Read
05.

Giving Thanks to Customer Champions Everywhere

Storytelling series by Help Scout featuring support professionals sharing their experiences working in customer service.

Help Scout 2 min read

Read
06.

Humans of Support: Stories from the Other Side of the Screen

Stories from customer support professionals about their experiences working in customer service.

Mo McKibbin 8 min read

Read
07.

The 27 Best Customer Service Books

The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company.

Mathew Patterson 11 min read

Read
08.

7 Ways to Show Customers You Care

Customer appreciation can be somewhat of a lost art, but smart businesses know that caring gestures turn customers into loyal advocates.

Gregory Ciotti 8 min read

Read