6 Steps to Creating a Customer-Focused Culture

Having highly skilled customer service staff is not enough to succeed. Here's how to build a company wide culture of service.

Shep Hyken • 3 min read

What Is Support-Driven Growth?

Support-Driven Growth is a new and exciting business approach aimed at driving revenue and elevating customer support teams for more impactful work.

Mo McKibbin • 7 min read

How to Use Customer Service to Stand Out from the Competition | Help Scout webinars

Learn how to build a successful support-driven business

Being a Customer-Centric Company Is About Action, Not Buzzwords

Customer-centric companies focus every part of the business on their customers. Help Scout’s founders explain how they think about customer service in their different roles.

Nick Francis • 7 min read

How SaaS Companies Can Structure Customer Facing Teams for Support and Success

Chris Bowler helps you think through how to organize SaaS support and success teams.

Chris Bowler • 13 min read

The Real Recipe for Customer Service

True customer focus requires the involvement of the whole team, not just support. Support-driven growth is the path to greater customer experiences.

Mathew Patterson • 1 min read

Why Support Teams Must Stake a Claim to Revenue

Customer support isn’t a cost center, it’s a vital bridge between the initial sale and creating long-term value for your customers. Simon Ouderkirk from Automattic challenges customer support teams to fight for the revenue they generate.

Mathew Patterson • 11 min read

How to Write a Customer Service Vision Statement

A vision is the most essential element in customer service. It's a shared definition of outstanding service that gets everyone on the same page.

Jeff Toister •

The Skills You Need for a Support-Driven Growth Role

Chanita Simms • 7 min read