See Help Scout in action
Support-Driven Growth
How placing support in the center of your company can drive business growth. Learn how to build a customer-centric culture, develop influence and scale your support quickly.
The 3-Part Approach to Creating Customer Loyalty
Customer service teams have an opportunity to move beyond reactively fixing problems and become drivers of retention and expansion. Here’s the three-part plan!
Kair Kasper • 6 min read
6 Steps to Creating a Customer-Focused Culture
Having highly skilled customer service staff is not enough to succeed. Here's how to build a company wide culture of service.
Shep Hyken • 3 min read
What Is Support-Driven Growth?
Support-Driven Growth is a new and exciting business approach aimed at driving revenue and elevating customer support teams for more impactful work.
Mo McKibbin • 7 min read
How to Use Customer Service to Stand Out from the Competition | Help Scout webinars
Learn how to build a successful support-driven business
34 min read
Being a Customer-Centric Company Is About Action, Not Buzzwords
Customer-centric companies focus every part of the business on their customers. Help Scout’s founders explain how they think about customer service in their different roles.
Nick Francis • 7 min read
How SaaS Companies Can Structure Customer Facing Teams for Support and Success
Chris Bowler helps you think through how to organize SaaS support and success teams.
Chris Bowler • 13 min read
The Real Recipe for Customer Service
True customer focus requires the involvement of the whole team, not just support. Support-driven growth is the path to greater customer experiences.
Mathew Patterson • 1 min read
Why Support Teams Must Stake a Claim to Revenue
Customer support isn’t a cost center, it’s a vital bridge between the initial sale and creating long-term value for your customers. Simon Ouderkirk from Automattic challenges customer support teams to fight for the revenue they generate.
Mathew Patterson • 11 min read
How to Write a Customer Service Vision Statement
A vision is the most essential element in customer service. It's a shared definition of outstanding service that gets everyone on the same page.
Jeff Toister •
The Skills You Need for a Support-Driven Growth Role
Chanita Simms • 7 min read
