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How to Communicate with Customers During a System Outage

Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down.

10 Knowledge Base Examples That Get It Right

A knowledge base can be your customer’s self service guide through your product, but not if your help content is mediocre.

How to Talk to Your Angriest Customers

Being able to assess and address customer complaints is key to providing great customer service.

7 Times Excellent Customer Service Was Delivered Over Email

Can excellent customer service really be delivered over email? These 7 examples say yes!