Throwing the perfect spiral pass takes skill, but so does achieving the perfect level of spiciness in Auntie Maureen’s Big Game Bean Dip recipe. Delivering a great performance in any field is a worthy endeavor.

What if we weren’t all so focused on the game-to-remain-unnamed-because-of-vigorously-defended-trademark-rules, and instead we celebrated peak performance in the field of customer service?

Join us for Super Queue Sunday!


OK, so maybe live customer service won’t ever draw the crowds of an NFL game or a League of Legends tournament. And according to our latest Salary Survey, few multimillion dollar contracts are being signed by support agents.

But delivering great service is a genuine skill, and it does take training, practice, and a commitment to continual learning. Don’t settle for providing “pretty good” service. Take some time to watch how the superstars in your team get their work done. Learn their moves and share them with the rest of your team. If you’d like some ideas, start with our Gameday Performance playlist!

Mathew Patterson

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.