Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

In this month’s Supportive we’re talking about messaging applications and their role in customer support. After you’ve watched the short video, check out the links below for some useful context.


Messaging and customer service

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Understanding the messaging landscape

Mathew Patterson

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.