Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

What ingredients do you need to deliver fresh, delicious customer service? It’s more than positivity and a good smile. Support-driven growth inside Help Scout and beyond on The Supportive.


If you leave the work of customer service entirely to your support team, your customer experience will never be as good as it could be. Developing a company-wide culture of service takes leadership, belief and a commitment to making customer-centered decisions every day.

All this month on HelpU, we’re focusing on the role of customer support in driving business success, and what it takes to make it happen.

You can find all of our support-driven growth articles in this month’s HelpU playlist!

Mathew Patterson

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.


Support-Driven Growth

How placing support in the center of your company can drive business growth. Learn how to build a customer-centric culture, develop influence and scale your support quickly.

8 posts 7 authors


What Is Support-Driven Growth?

Mo McKibbin

Mo McKibbin 7 min read


The Real Recipe for Customer Service

Mathew Patterson

Mathew Patterson 1 min read



Why Support Teams Must Stake a Claim to Revenue

Mathew Patterson

Mathew Patterson 11 min read


How to Write a Customer Service Vision Statement

Jeff Toister

Jeff Toister