Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

What ingredients do you need to deliver fresh, delicious customer service? It’s more than positivity and a good smile. Support-driven growth inside Help Scout and beyond on The Supportive.


If you leave the work of customer service entirely to your support team, your customer experience will never be as good as it could be. Developing a company-wide culture of service takes leadership, belief and a commitment to making customer-centered decisions every day.

All this month on HelpU, we’re focusing on the role of customer support in driving business success, and what it takes to make it happen.

You can find all of our support-driven growth articles in this month’s HelpU playlist!

Mathew Patterson

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.