Our intuitive collaboration tools keep everything organized and humming along. Help Scout Mailboxes are built with everything you need, and nothing else.
See who is viewing or replying in real-time
Categorize conversations or trigger automations
Two-click access to your most common responses
@mention users in notes to collaborate privately
Create multiple mailboxes for each shared email address, so you can work seamlessly across departments, or manage several products or brands from a single account.
Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic.
With our robust and accessible Reporting, you can measure team performance, spot trends to prevent issues, monitor customer happiness, and more. You’ll be a star in every meeting.
Help Scout has 50+ Integrations you can plug directly into your existing workflow. We’ve also got extensive developer tools, if that’s your cup of tea!
Lead with relevant articles from Docs, so customers can find answers on their own.
No funny business! If your team isn’t available to chat, Beacon falls back to email.
When your team is available, Beacon offers live chat and displays your place in line.
No more second-guessing! Customers can view and reply to previous conversations.