Deliver great service at scale, while keeping customer interactions personalized and robot-free.
Help Scout’s features make it easy for your team to collaborate behind-the-scenes, organize conversations, and quickly reply to recurring questions.
See who is viewing or replying in real-time
Categorize conversations or trigger automations
Two-click access to your most common responses
@mention users in notes to collaborate privately
A quick glance at HubSpot intel gives your team the history and context they need to craft personalized, informed communications.
Measure team performance, spot trends to prevent issues, and monitor customer happiness … all without opening an Excel spreadsheet.
Help Scout has 50+ Integrations you can plug directly into your existing workflow. You can also leverage our extensive developer tools.
Get A quick introduction to Help Scout