Help Desk software - Customer Support Software

Build a company people love with Help Scout

For a limited time, you are invited to try Help Scout free for 60 days!

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Help Scout is the all-in-one platform designed to convert, support, and delight your customers.

Whether you have a team of 3 or 300, Help Scout keeps your customers happy and your team in sync.

Help Scout app

Keep everyone on the same page

Help Scout’s features make it easy for your team to collaborate behind-the-scenes, organize conversations, and quickly reply to recurring questions.

Collaborate with Teammates

@mention users in notes to collaborate privately

Save time with Saved Replies

Two-click access to your most common responses.

Automate Actions

Categorize conversations or automate using tags.

Collision Detection

See who's viewing or replying to a customer in real-time

Help Scout Editor
Help Scout Private Notes Note Highlight
Help Scout Saved Replies Replies Dropdown
Help Scout Collision Detection Tooltip Highlight
Help Scout Taggin Tagging Highlight

Deliver instant answers with Beacon

Customers won’t even have to leave your website to find the right answer and keep moving forward.

Beacon

Keep customers in the flow with Messages

Convert more customers, reduce support requests, and build a better business with targeted messages.

Messages

Real-time data at your fingertips

Evaluate your team’s volume by channel, busiest hours, and trending topics among your customers.

Reports

Watch a Demo

See Help Scout in action and learn the basics

 

Trusted by 10,000+ businesses in over 140 countries

Ben McCormack

Ben McCormack
Trello

“Help Scout is clearly designed with the everyday support professional in mind. It is exactly what we were looking for at Trello.”

Gary Vaynerchuk
Wine Library

“Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.”

Tina Roth Eisenberg
Tattly

“Help Scout is FANTASTIC! It has streamlined our Tattly and Teuxdeux customer support. It's a real pleasure to use.”
Pocket
Trello
Blue Bottle
Grubhub
Basecamp
Tradesy
Buffer
Litmus

Get started with Help Scout

For a limited time, you are invited to try Help Scout free for 60 days!

Start my 60-day free trial