Help Desk software - Customer Support Software

is teaming up with Help Scout

For a limited time, you are invited to try Help Scout free for 60 days!

Start my 60-day free trial

Help Scout is a help desk for teams that insist on a delightful customer experience.

Deliver great service at scale, while keeping customer interactions personalized and robot-free.

Help Scout app

Keep everyone on the same page

Help Scout’s features make it easy for your team to collaborate behind-the-scenes, organize conversations, and quickly reply to recurring questions.

Collision Detection

See who is viewing or replying in real-time


Categorize conversations or trigger automations

Saved Replies

Two-click access to your most common responses


@mention users in notes to collaborate privately

Help Scout conversation reply
Help Scout collision detection
Help Scout tags
Help Scout saved replies
Help Scout notes

Get data driven about happiness

Reports keep you on top of all the key support metrics, help you monitor employee performance and include built-in satisfaction ratings.

Help Scout Reports

Be helpful 24/7 with Docs

Empower your customers to find answers when they need them with Docs: A knowledge base that works seamlessly with your help desk.

Help Scout Docs

Plays well with others

Help Scout integrates with over 40 other popular products so it can plug directly into your existing workflow. Or build your own integration leveraging our extensive developer tools.

Help Scout Apps

Beacon is more than chat.

Help content

​​Lead with relevant articles from Docs, so customers can find answers on their own.


No funny business! If your team isn’t available to chat, Beacon falls back to email.

Live chat

When your team is available, Beacon offers live chat and displays your place in line.

Customer portal

No more second-guessing! Customers can view and reply to previous conversations.

Watch a Demo

See Help Scout in action and learn the basics


Trusted by 9,000+ businesses in over 140 countries

Ben McCormack

Ben McCormack

“Help Scout is clearly designed with the everyday support professional in mind. It is exactly what we were looking for at Trello.”

Gary Vaynerchuk
Wine Library

“Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.”

Tina Roth Eisenberg

“Help Scout is FANTASTIC! It has streamlined our Tattly and Teuxdeux customer support. It's a real pleasure to use.”
Blue Bottle