Whether you have a team of 3 or 300, Help Scout keeps your customers happy and your team in sync.
Help Scout’s features make it easy for your team to collaborate behind-the-scenes, organize conversations, and quickly reply to recurring questions.
@mention users in notes to collaborate privately
Two-click access to your most common responses.
Categorize conversations or automate using tags.
See who's viewing or replying to a customer in real-time
Customers won’t even have to leave your website to find the right answer and keep moving forward.
Evaluate your team’s volume by channel, busiest hours, and trending topics among your customers.
See Help Scout in action and learn the basics
“Help Scout is clearly designed with the everyday support professional in mind. It is exactly what we were looking for at Trello.”
“Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.”
Tina Roth Eisenberg
“Help Scout is FANTASTIC! It has streamlined our Tattly and Teuxdeux customer support. It's a real pleasure to use.”
For a limited time, you are invited to try Help Scout free for 60 days!Start my 60-day free trial