The definition of customer support has changed over time, but today providing good customer support benefits both customers and the companies that provide it.
Emily Triplett Lentz
What is the customer support career path? What tools and skills do you need to develop a successful career? We’ll show you in this customer support career guide.
Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.
Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches.
Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.