customer support skills
Playlist

Customer Support Skills

Essential skills for customer service and technical support professionals, and improve your results. Support tips, tools and guides for handling tricky customer service scenarios and growing your support career.

5 posts 5 authors

01.

The New Definition of Customer Support

The definition of customer support has changed over time, but today providing good customer support benefits both customers and the companies that provide it.

Emily Triplett Lentz

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02.

Building Your Career in Customer Support

What is the customer support career path? What tools and skills do you need to develop a successful career? We’ll show you in this customer support career guide.

Help Scout

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03.

Customer Service vs. Customer Support: Explained

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.

Sarah Chambers

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04.

What’s the Difference Between Customer Support and Customer Success?

Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches.

Stephanie Gonzaga

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05.

Customer Support Operations: Description, Responsibilities, & Skills

Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.

Mathew Patterson

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