What if we treated exceptional customer service performers like we do our sports stars? From the team at Help Scout, it’s Super Queue Sunday!
Mathew Patterson • 59 seconds read
Increase your support speed and build a more resilient and effective team by teaching the skill and art of troubleshooting for customer service professionals.
Sarah Chambers • 13 min read
Tips on providing better customer support from experienced customer support professionals
Emily Triplett Lentz • 6 min read
These are the 16 skills that every customer service professional should seek to develop and every leader should look for when hiring new team members.
Gregory Ciotti • 13 min read
Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down.
Mathew Patterson • 8 min read
The benefits of setting big goals go beyond what happens when you achieve them.
Emily Triplett Lentz • 7 min read
Examples of common customer questions, requests and complaints and how you can respond for best results.
Mathew Patterson • 19 min read
A 7-step guide to creating a consistent, effective quality review process that will help your team raise the bar on your customer service interactions.
Martin Kõiva • 10 min read
How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.
Mathew Patterson • 4 min read