Playlist

Rush Hour

Prepare your support team for seasonal spikes in demand for customer service through planning, structural changes, quick fixes and coping strategies.

5 posts 3 authors

01.

6 Tips for Mastering Customer Service During the Holiday Rush

Be proactive and make a plan before the holiday rush hits, and you’ll be ready to provide great customer service, no matter what challenges come your way.

Mathew Patterson

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02.

Holiday Season Customer Service: Delivering Great Support

Customer service doesn’t have to suffer during peak holiday season — follow these communication guidelines to keep customers happy during the busiest time of year.

Gary Nealon

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03.

How MeUndies Are Providing Excellent Support

MeUndies, an ecommerce underwear retailer, explain how they prepare for battle with seasonal support queues.

TJ Stein

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04.

Seasonal Support Stories

Support professionals share encouraging true tales of seasonal support success.

Mathew Patterson

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05.

Crisis Communication Tips for Customer Service Teams

These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards.

Mathew Patterson

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