Class 1: Vision and Values

Mathew Patterson | January 22, 2021

In this video, you will learn the three critical elements of a customer service standard and see how Atlassian’s core values inform their service. You’ll be equipped with a set of questions to help you define your own standard and provided some useful examples to follow.

Suggested actions from this class:

  • Set some internal targets for responsiveness.
  • Discuss ethical service principles with your team.
  • Answer this question together: How do we want our customers to describe the service we provide?
Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.