In this video, you will learn the three critical elements of a customer service standard and see how Atlassian’s core values inform their service. You’ll be equipped with a set of questions to help you define your own standard and provided some useful examples to follow.
Suggested actions from this class:
- Set some internal targets for responsiveness.
- Discuss ethical service principles with your team.
- Answer this question together: How do we want our customers to describe the service we provide?