Class 3: Hiring the Team

Mathew Patterson | January 22, 2021

In this video, you’ll learn:

  • The core skills every customer service professional needs.
  • The two biggest challenges when advertising customer service roles.
  • Where to promote your role to attract the best applicants.
  • How to run an effective customer service interview.
  • The three steps to successfully onboarding your new team member.

You’ll also get a look inside the hiring process we use at Help Scout to hire our own customer service team.

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.