Class 4: Effective Self-Service

Mathew Patterson | January 22, 2021

In this lesson we explore the benefits and opportunities of quality self-service — and how to avoid common pitfalls.

You’ll also learn:

  • How to decide where self-service makes sense.
  • What makes for a good knowledge base.
  • How to make your self-service options accessible.
Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.