Class 6: The Customer-Centric Business

Mathew Patterson | January 22, 2021

You’ll learn:

  • What it means to be truly customer-centric.
  • Why being customer-centric matters, particularly for small- and medium-sized businesses.
  • What it takes to build a company culture that is centered on your ideal customers.
Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.