Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.
Messaging
Look and feel matters
Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.
Docs
Make impressive help docs in minutes
Anyone on your team can build out articles that answer common customer questions. Make Docs public or private—it’s all in your control.
Chat
Connect with customers
Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.
A chatbot that helps
Help Bot won't waste your customer's time. It's only there to connect you with a real person.
Give customers a choice
When chat is available, customers can reach out using the channel that works best for them.
Reporting
Look smarter in meetings
Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.
Integrations
Connect Help Scout with all the things
Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.
Trusted by more than 9,000 businesses in 140 countries.
Meet our customers
“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”
Amy, VP of Customer Experience
TeamSnap
“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”
Kristin, Head of Customer Support
Basecamp
“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”
Hoon, Customer Support Pro
Zapier
Our people make the difference.
We’re an extension of your customer service team, and all of our resources are free.
These friendly and knowledgeable folks are available via email and chat.
Weekly resources designed to help you get the most out of Help Scout.
We’ll teach your team how to master the craft of customer service.
Get started with Help Scout
A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.
See Help Scout in action. Get a Demo
