Everything you need for world-class support
Trusted businesses everywhere use Help Scout to build their customer relationships through email, live chat, help centers, proactive messages, and more.
An easier, more powerful way to support your customers
Simple to start, powerful at scale, and proven to build better customer relationships.
All-in-one support Explore our platform
More than 12,000 businesses trust Help Scout as the backbone of their support team.
The customer support platform for growth
Help Scout is the all-in-one support platform designed to help scaling companies turn customers into brand ambassadors.
Trying to manage support through email? Learn more about what a customer support platform can do for you.
Email support made easyVoted “Best ROI” by Customers on G2
When you put customers first, support becomes a growth multiplier. That’s why Help Scout has won “Best ROI” year after year.
Designed for simplicity
Learn the basics in under an hour. Become a power user in less than a day. Help Scout is as easy as it gets.
Built to scale
With our suite of support tools, automation features, and 50+ integrations, we’ll grow alongside your business.
Committed to customers
Every experience in Help Scout centers around delighting customers — and our 94% happiness rating proves it.
Over 80% of customers with 10+ users stick around for 4 or more years
And customers that compare us with other platforms repeatedly come back.
Focused on customer support
Platforms that tack on support features slow down support teams in the short-term and fall over as your business grows. Help Scout is built for the long term, for support pros, by support pros.
Designed for growing businesses
Complex enterprise solutions take months to implement and require costly outside consultants. According to G2, Help Scout is the easiest-to-use platform, with the fastest time to ROI.
Compare Help Scout to other platforms
Evaluating multiple support tools? Use these side-by-side comparisons to understand how Help Scout stacks up.
Simplicity and Affordability
Help Scout vs. Zendesk
Built for Customer SupportHelp Scout vs. Intercom
All-In-One Support PlatformHelp Scout vs. Front
Modern and Intuitive UIHelp Scout vs. Freshdesk
Support pros ❤ Help Scout
“Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.”
Brianne HenderlongDirector, Customer Support & Experience
“Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.”
Kevin YunCo-Founder
“Help Scout has helped us reduce our workload by 50%, making our team twice as productive.”
Carmel GranahanHead of Customer Success
“I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.”
Alex BassFounder & Head of Product
A complete support solution
Whether customers come in through email, live chat, or your help center, your team will be ready with advanced features for collaboration, organization, and automation.
Chat
Inbox
base
Messaging
Data
Tools
Build a company people love
Our thought leadership has set the gold standard for more than 10 million support professionals. Help Scout is more than software — we’re a partner in helping you succeed.
