The customer-first platform
your whole team will love

Screenshot: Beacon
Screenshot: Inbox
Screenshot: Docs

Outstanding support with a personal touch

Delivering exceptional support requires great people and the right products. Help the team move faster and give customers instant answers with our all-in-one platform.


Send a first reply in less than an hour, become a power user in a day.


Respond to 56% more customer messages in the first year.


Our customers’ CSAT scores are 25% higher than the industry average.

The best way to get to know Help Scout is to start a free trial.

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Our team was able to teach themselves Help Scout in a day. It’s like using a shared email inbox — just way more robust and better looking.

Brianne Henderlong
Brianne Henderlong

VP of Brand Experience

The future is still

AI may be changing the world, but our founding belief is as true now as it was 13 years ago: Great customer support is great for business.

Delivering great support means putting your team and customers first. That’s why our platform will never be “AI-first.” We’re invested in AI tools that enhance the customer experience by helping teams craft better replies and answer common questions faster.

AI isn’t a magic wand for customer service.

Hype cycles breed empty promises. Despite the headlines, the people on your customer-facing teams have never been more critical to the success of your growing business. We build tools for those teams to do their best work, which means more than just adding AI.

It means making sure your team never misses an opportunity to deliver a personal touch when it matters most. Outsourcing those moments to AI may save a few bucks now, but it will cost you over time.

Doing right by the customer never goes out of style.

We’re not allowing ourselves to be biased by AI peer pressure. We’re more committed than ever to giving customers, and the teams who support them, our complete focus.

When new technology is progressing quickly, it’s important to work with a partner who values what you do. We believe customers will always come first. If you do too, you’ve come to the right place.

Screenshot: Beacon
Screenshot: Docs