The new recipe for delightful support
Unlimited seats
Connect everyone and every team to the voice of the customer.
Integrated AI
No add-ons or fees. Al is included, even on the Free plan.
Zero dead ends
A platform optimized for customer delight over deflection.
I love that Help Scout has no per-seat or AI usage fees.
Deliver the human touch at superhuman speed
Plus, all the little things support teams love
Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft, all with a click.
Snooze
No rush to reply? Resurface the conversation at a later date automatically with snooze.
Send Later
Schedule a reply so the customer gets it at the perfect time.
Workflows
Automate the tedious but critical tasks that keep your team (and Inbox) organized.
Views
Tackle the queue your way with custom filters to organize your conversations.
Saved Replies
Add proven answers to common questions or situations with a few clicks.
Multiple Inboxes
Give every department or product its own dedicated place for support.
Channels
Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.
Meet Beacon: your embeddable support hub
Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!
Whether you offer live chat, email, or both, your team will always be within two clicks.
The customer portal lets them quickly access previous conversations and send replies.
Get closer to customers with in-app messages
Help customers start strong with a friendly nudge toward your best resources.
Understand how customers feel in context. Use NPS or pick from our library of surveys to get a read on specific experiences.
Use modals and banners in-app or on your website to get attention on promos, new features, and important updates.
Reporting that tells a story
Understand the “why” behind your volume so you can make the right adjustments.
Measure your team’s activity in the queue and get a sense of the factors contributing to wait times.
Get a bird’s eye view of support team performance, both as a whole and individually.
Stay organized automatically
Make sure messages for sales actually get to sales the first time, no redirecting necessary.
Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks.
Help everyone get more efficient with custom Views that group conversations.
100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working your way.
Help Scout is by far the best support product I have ever used.
Lindsay Cohen
Chief Operating Officer
Great support. Whenever I have a question, Help Scout's reply is fast and accurate. In terms of feature suggestions, I feel like Help Scout actually listens.
Karlo Koskitanner
Founder & CEO at Mukama
It's simple to use and every time I have an issue or question I email customer service and I get a reply within in minutes.
Aurélie Parnes
Business Development, Technology & Recruitment Director at Harley Therapy
It is the best platform to manage the customer support. Also it is an amazing way to interact with my colleagues and quickly get feedback. A real must for remote team work.
Felipe Caballero
Customer Support Representative at Systeme.io
Back when I was the sole support person at Padlet during its early years, Help Scout was my rock—it made it possible to manage everything on my own for six years!
Joncarla Granahan
Customer Operation Manager at Padelt
Help Scout has helped us reduce our workload by 50%, making our team twice as productive
Carmel Granahan
Head of Customer at OnePagerCRM
Excellent UX. It’s just pleasant to use. There are no distractions, but functionalities are right there when you need them.
Karlo Koskitanner
Founder & CEO at Mukama
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Kevin Yun
Co-Founder at GrowSurf
The ease of use is simply there. I've used several other ticketing platforms and by far, Help Scout is superior.
Ashley Davis
Client Care Process Improvement at Global HR Research
Not only is it part of our daily work life, it's such a well thought-out tool for doing email support that I can't imagine living without it!
Matthew Sewell
Sales Lead at Flocknote
I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.
Alex Bass
Founder and Head of Product at Efficient App
Help Scout has completely changed how we operate as a support organization. Its brought us structure and flexibility at the same time.
Brendan McDaneil
Bloom Growth at Director of Client Support and Success
We're loving the new Inbox!
Jen Wagner
Manager of Customer Support at Trakstar
Everything I need for my customer support without the complexity of Zendesk.
Cyril Mazur
CEO at Building Bridges
Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.
Brianne Henderlong
VP of Brand Experience at Threadless
It takes a lot of manual effort, busy work, and aggravation out of the support process, so we can focus on what really matters — helping each other and creating a better experience for our customers.
Taylor Davis
Senior Director of CX at Litmus
We now have a calm, measurable, and accountable approach to support that ensures our customers receive timely and quality service.
Peter O'Toole
President & Chief Software Architect at mTuitive
It’s rare to find a company that blends great technology with exceptional service. Clearly, the leadership knows how to cultivate a team that is knowledgeable, helpful, and refreshingly honest.
Aurélie Parnes
Business Development, Technology & Recruitment Director at Harley Therapy
Help Scout is intuitive and easy to set up, yet powerful enough to provide much-needed insights into support roles.
Rob Dean
Support Coordinator at mTuitive
Help Scout helped us consolidate our previously scattered support channels into a single platform and provide more consistent support to our customers.
Nahi Kim
Global CX & Marketing Manager at BoxHero
Why do 12,000+ companies choose Help Scout?
World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the dark.
Ease of use
Independent research showed that our NPS is 7x higher than competitors’ scores.
Built to scale
80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.
