Help Scout Classes

Free training from the Help Scout team.

AlisonDavid

Hosted by Alison and DavidCustomer Champions

Intro to Help Scout

New to Help Scout? Get a full tour of the app and get all your questions answered with one of our resident customer champions.

Beacon Basics

We’ll show you how to create your first Beacon, improving customer satisfaction and reducing conversation volume along the way.

Don’t have time to catch us live?

Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!

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Getting Started with Help Scout

Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.

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Beacon Basics

Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.

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Using the Help Scout API

Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.

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Leveraging Beacon API

Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.

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Learn About Docs Knowledge Base

Get a quick tour of Help Scout’s integrated knowledge base in this introduction video. Empower your customers to find answers when they need them.

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Integrate with Salesforce + Jira

Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Free 15-day Trial