Help Scout Classes
Free training from the Help Scout team.
The new inbox experience
Help Scout's inbox has been completely reimagined! Join us to learn about all of the updates, including AI, and how they can help you help your customers. If you are unable to join us live, scroll down to watch a recording.
Live Product Walkthrough
Curious about Help Scout? Get a full tour of the app, see how it can help you manage all of your customer communications, and have all your questions answered live by our support team.
Don’t have time to catch us live?
Check out our jumpstart videos, in-depth Help Scout walkthroughs, and best practice deep-dives to level up your support game!
Inbox 2
Learn about the new inbox experience in Help Scout, and get a tour of the added features it unlocks.
Getting Started with Help Scout
Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.
AI in Help Scout
See how all of Help Scout's AI tools can give you an extra hand when taking care of customers, while still putting their needs first.
Self Service Knowledge Base
Learn more about Docs in Help Scout, and see just how quickly you can get a live knowledge base up and running.
Beacon & Messages
Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.
Productivity Tools in Help Scout
Learn how automation tools in Help Scout can help your team save time and offer even better support to your customers
Snooze and Send Email Later
Don't need to send a reply right in the moment? Explore other ways to reply to your customers with snooze and send later.
Using the Help Scout API
Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.
Help Scout for Education
Gmail and Outlook work for individual email, but not for managing communications at a school or university. Need something that looks like an inbox, but is much more powerful? Check out Help Scout.
Leveraging Beacon API
Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.
Get started with Help Scout
Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.