Help Scout Classes
Free training and demos from the Help Scout team.
Hosted by Alison GrovesCustomer Champion
Live Product Walkthrough
New to Help Scout? Get a full tour of the app and get all your questions answered with one of our resident customer champions.
User Onboarding Workshop
If your team is already using Help Scout and you need to get up to speed, we’ll walk you through everything you need to know.
Beacon & Messages
Learn how to use Beacon to surface help content and talk with customers, and understand how Messages gives you power to communicate proactively with your site visitors.
Don’t have time to catch us live?
Check out our jumpstart videos, in-depth Help Scout walkthroughs, and best practice deep-dives to level up your support game!
Getting Started with Help Scout
Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.
Beacon Basics
Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.
Help Scout for Education
Gmail and Outlook work for individual email, but not for managing communications at a school or university. Need something that looks like an inbox, but is much more powerful? Check out Help Scout.
Using the Help Scout API
Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.
Leveraging Beacon API
Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.
Learn About Docs Knowledge Base
Get a quick tour of Help Scout’s integrated knowledge base in this introduction video. Empower your customers to find answers when they need them.
Integrate with Salesforce + Jira
Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.
