Help Scout Classes

Free training and demos from the Help Scout team.

Alison

Hosted by Alison GrovesCustomer Champion

Live Product Walkthrough

New to Help Scout? Get a full tour of the app and get all your questions answered with one of our resident customer champions.

User Onboarding Workshop

If your team is already using Help Scout and you need to get up to speed, we’ll walk you through everything you need to know.

Beacon & Messages

Learn how to use Beacon to surface help content and talk with customers, and understand how Messages gives you power to communicate proactively with your site visitors.

Don’t have time to catch us live?

Check out our jumpstart videos, in-depth Help Scout walkthroughs, and best practice deep-dives to level up your support game!

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Getting Started with Help Scout

Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.

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Beacon Basics

Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.

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Using the Help Scout API

Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.

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Leveraging Beacon API

Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.

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Learn About Docs Knowledge Base

Get a quick tour of Help Scout’s integrated knowledge base in this introduction video. Empower your customers to find answers when they need them.

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Integrate with Salesforce + Jira

Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Try for free