Help Scout Classes

Free training from the Help Scout team.

Illustration: teacher instructing students
Recurring Classes

Getting Started with Help Scout

New to Help Scout? Get a full tour of the app and get all your questions answered with one of our resident customer champions.

All times in

Advanced Classes

Get Started with Beacon and Live Chat

Beacon makes it easy to be helpful. It’s instant answers, live chat, and conversation history all rolled into one customer companion. We’ll show you how to create your first Beacon — improving customer satisfaction and reducing conversation volume along the way.

All times in

Level up your Support game

Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!


Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.


Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.


Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.


Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.


Get a quick tour of Help Scout’s integrated knowledge base in this introduction video. Empower your customers to find answers when they need them.

Illustration: Books and school bag