Help Scout Classes
Free training and demos from the Help Scout team.
Hosted by the Customers Team
Live Product Walkthrough
Curious about Help Scout? Get a full tour of the app, see how it can help you manage all of your customer communications, and have all your questions answered live by our support team.
User Onboarding Workshop
Is your company is already using Help Scout and you need to get some training? Join us and we will take you through everything you need to know, plus answer any questions you might have.
Don’t have time to catch us live?
Check out our jumpstart videos, in-depth Help Scout walkthroughs, and best practice deep-dives to level up your support game!
Getting Started with Help Scout
Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.
Beacon & Messages
Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.
Docs in Help Scout
Learn more about Docs in Help Scout, and see just how quickly you can get a live knowledge base up and running.
Productivity Tools in Help Scout
Learn how automation tools in Help Scout can help your team save time and offer even better support to your customers
Leveraging Beacon API
Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.
Help Scout for Education
Gmail and Outlook work for individual email, but not for managing communications at a school or university. Need something that looks like an inbox, but is much more powerful? Check out Help Scout.
Using the Help Scout API
Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.
Integrate with Salesforce + Jira
Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.