See Help Scout in action
About Us
Our mission is to help you build a company people love.
Help Scout is made by people in over 60 cities around the world, all with a passion for excellence in their craft.
We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
Since launching in April of 2011, Help Scout now powers 9,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
To find out if Help Scout is the right fit for your company, start with our Why Help Scout page.
Designed to go the distance
Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
Your success means everything
Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.
We’re builders without borders
While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
“While growth is important, team and values are paramount.”
Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.
Oh, and we love getting the whole team together twice a year for a few days of fun and work. Here’s a look at what happened on our recent trip to Scottsdale, Arizona.
Meet Our Team
Abigail Phillips
Customer Champion
Somerville, MA
Adrianne Hersrud
Customer Champion
Seattle, WA
Agata Niewiadomska
Customer Champion
Krakow, Poland
Alison Groves
Customer Champion @alisongroves
Nashville, TN
Becca Van Nederynen
Customer Champion @rvannederynen
Boston, MA
Ben Henderson
Customer Champion @benderson
Tamarama, Australia
Ben Kuhl
Customer Champion @bkuhlorelse
Louisville, KY
Betina Perez Neder
Customer Champion
Halifax, NS
Bob Stalmach
Customer Champion
Prague, Czech Republic
Brad Bottjen
Customer Champion
Omaha, NE
Brandon Arroyo
Customer Champion
Los Angeles, CA
Brett Jones
Customer Champion
Kaneohe, HI
Brian Sensale
Customer Champion
Wakefield, MA
Bronwyn Gruet
Customer Champion @bronwyngruet
Durham, NC
Buzz Usborne
Customer Champion @buzzusborne
Shell Cove, Australia
Casey Lockwood
Customer Champion
Rye, NH
Chanita Simms
Customer Champion @ChanitaSimms
Atlanta, GA
Chris Brookins
Customer Champion @chrisbrookins
Belmont, MA
Christopher Kiser
Customer Champion
Chicago, IL
Craig Davis
Customer Champion @There4Dev
Tacoma, WA
Dan Svizeny
Customer Champion @dansvizeny
Philadelphia, PA
David McFarlane
Customer Champion @dmcfarlane
Boston, MA
David Stanley
Customer Champion
Overland Park, KS
Denny Swindle
Co-founder
Customer Champion @dennyswindle
Louisville, CO
Diane Hadaya
Customer Champion
Westwood, MA
Disha Mungra
Customer Champion
Camberwell, Australia
Eli Overbey
Customer Champion @elioverbey
Knightdale, NC
Elyse Roach
Customer Champion @eryseroach
Los Angeles, CA
Emily Chapman
Customer Champion @eachapm
Los Angeles, CA
Emily Triplett Lentz
Customer Champion @emilytlentz
Oakland, CA
Gaby Martinez Dumit
Customer Champion
Houston, TX
Jacob Wallace
Customer Champion
Dallas, TX
Jake Borr
Customer Champion
Boston, MA
Jamie McDonald Gibson
Customer Champion
Lewes, UK
Jared McDaniel
Co-founder
Customer Champion @jaredmcdaniel
Nashville, TN
Jason Gritman
Customer Champion @jgritman
Broomfield, CO
Jason Ramey
Customer Champion @jasonramey
Louisville, KY
Javier Silverio Lopez
Customer Champion
London, UK
Jessica Mauerhan
Customer Champion @JessicaMauerhan
McKinney, TX
Jon Quach
Customer Champion @itsjonq
Toronto, Canada
Juan Pablo Lomeli Diaz
Customer Champion
Barcelona, Spain
Juan Pereira
Customer Champion
Montevideo, Uruguay
Justin Seymour
Customer Champion
Broomfield, CO
Justine Jordan
Customer Champion @meladorri
Somerville, MA
Kalina Spasova
Customer Champion
Bristol, UK
Karolina Szczur
Customer Champion @fox
Melbourne, Australia
Kelly Herring
Customer Champion @kellyaherring
Melbourne, Australia
Kelly Hummell
Customer Champion
Denver, CO
Kristi Thompson
Customer Champion
Denver, CO
Kyle Reid
Customer Champion @KReid_20
Raynham, MA
Lauren Brown
Customer Champion
Denver, CO
Leah Knobler
Customer Champion @leahisknobler
Boston, MA
Linda Eliasen
Customer Champion @littlenono
Brooklyn, NY
Mat Patterson
Customer Champion @mrpatto
Wollongong, Australia
Matt Plays
Customer Champion @mattplays_
Burlington, VT
Maxi Ferreira
Customer Champion @charca
Mendiolaza, Argentina
Megan Chinburg
Customer Champion @meganchinburg
Turin, IT
Melanie Shears
Customer Champion
Willowick, OH
Michal Kierat
Customer Champion
London, UK
Michal Vrtiak
Customer Champion @MichalVrtiak
Prague, Czech Republic
Mikael Nousiainen
Customer Champion
Hämeenlinna, Finland
Mike Booth
Customer Champion
Maynard, MA
Mo McKibbin
Customer Champion
Los Angeles, CA
Nick Francis
Co-founder
Customer Champion @nickfrancis
Boulder, CO
Nickolas Kenyeres
Customer Champion @knicklabs
Ontario, Canada
Owen Convey
Customer Champion @scalesolved
Barcelona, Spain
Paola Maciel
Customer Champion
Wandering ...
Parika Bandyopadhyay
Customer Champion
San Mateo, CA
Pierre-Luc Babin
Customer Champion @plbabin
Quebec, Canada
Rachel Baskerville
Customer Champion @rachelroyall
Monforte de Lemos, Spain
Ryan Mulrooney
Customer Champion
Wakefield, UK
Sam Symons
Customer Champion @sam_symons
Revelstoke, Canada
Sarah-Mei Estrada
Customer Champion
Cambridge, MA
Scott Alexander-Bown
Customer Champion @scottyab
Bristol, UK
Sean Halpin
Customer Champion @seanehalpin
Dublin, Ireland
Shaun McIlroy
Customer Champion @shaunmcilroy
Southampton, UK
Shawna Fisher
Customer Champion
Charleston, SC
Shay Cichocki
Customer Champion
Wandering ...
Terrence L. Jones
Customer Champion @TerrenceLJones1
Wandering ...
Tessa Nordgren
Customer Champion
New Westminster, Canada
Tim Thyne
Customer Champion @TimJThyne
Nashua, NH
Tom O'Connor
Customer Champion
Calgary, Canada
Tom Graham
Customer Champion @tompedals
Ibstock, UK
Vesna Leonard
Customer Champion
Waterloo, Canada
Victor Coulon
Customer Champion
Salt Lake City, UT
Yves Jans
Customer Champion @yvesjans
Opglabbeek, Belgium
Zainab Allawala
Customer Champion
San Francisco, CA
