See Help Scout in action
About Us
Our mission is to help you build a company people love.
Help Scout is made by people in over 75 cities around the world, all with a passion for excellence in their craft.
We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
Since launching in April of 2011, Help Scout now powers 10,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
To find out if Help Scout is the right fit for your company, start with our Why Help Scout page.
Designed to go the distance
Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
Your success means everything
Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.
We’re builders without borders
While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
“While growth is important, team and values are paramount.”
Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.
Oh, and we love getting the whole team together twice a year for a few days of fun and work. Here’s a look at what happened on our recent trip to Scottsdale, Arizona.
Meet Our Team
Abigail Phillips
Customer Champion
Somerville, MA
Adrianne Hersrud
Customer Champion
Seattle, WA
Agata Niewiadomska
Customer Champion
Krakow, Poland
Alex Eaton
Customer Champion
Boulder, CO
Alexia Idoura
Customer Champion @alexia_idoura
North Carolina, USA
Alison Groves
Customer Champion @alisongroves
Nashville, TN
Angie Vargas
Customer Champion
Miami, FL
Anjuan Simmons
Customer Champion
Houston, TX
Annabelle Nichols
Customer Champion
Minneapolis, MN
Anthony Gass
Customer Champion @agass603
Durham, NH
Anthony Terrell
Customer Champion @anthonyterrell
Chicago, IL
Becca Van Nederynen
Customer Champion @rvannederynen
Boston, MA
Ben Henderson
Customer Champion @benderson
Tamarama, Australia
Ben Kuhl
Customer Champion @bkuhlorelse
Louisville, KY
Betina Perez Neder
Customer Champion
Halifax, NS
Bob Stalmach
Customer Champion
Prague, Czech Republic
Borys Zibrov
Customer Champion @borowis
Kyiv, Ukraine
Brian Curtich
Customer Champion
Barcelona, Spain
Brian Sensale
Customer Champion
Wakefield, MA
Brit Young
Customer Champion
Portland, OR
Bronwyn Gruet
Customer Champion @bronwyngruet
Durham, NC
Buzz Usborne
Customer Champion @buzzusborne
Shell Cove, Australia
Casey Lockwood
Customer Champion
Rye, NH
Chanita Simms
Customer Champion @ChanitaSimms
Atlanta, GA
Christopher Kiser
Customer Champion
Chicago, IL
Corey Nilan
Customer Champion
West Orange, NJ
Craig Davis
Customer Champion @There4Dev
Tacoma, WA
Dan Svizeny
Customer Champion @dansvizeny
Philadelphia, PA
David Doherty
Customer Champion
Edinburgh, UK
Denny Swindle
Co-founder
Customer Champion @dennyswindle
Louisville, CO
Disha Mungra
Customer Champion
Camberwell, Australia
Eli Overbey
Customer Champion @elioverbey
Knightdale, NC
Elyse Roach
Customer Champion @eryseroach
Los Angeles, CA
Emily Chapman
Customer Champion @eachapm
Los Angeles, CA
Emily Triplett Lentz
Customer Champion @emilytlentz
Oakland, CA
Erik Blad
Customer Champion
Brooklyn, NY
Gaby Martinez Dumit
Customer Champion
Houston, TX
Gilberto Valverde
Customer Champion
Wandering ...
Jacob Wallace
Customer Champion
Dallas, TX
Jake Borr
Customer Champion
Boston, MA
Jamie McDonald Gibson
Customer Champion
Lewes, UK
Jared McDaniel
Co-founder
Customer Champion @jaredmcdaniel
Nashville, TN
Jason Ramey
Customer Champion @jasonramey
Louisville, KY
Javier Silverio Lopez
Customer Champion
London, UK
Jenny Rush
Customer Champion
New York
Jessica Noland
Customer Champion
Austin, TX
Josh Colbert
Customer Champion @FsfJosh
Franklin, TN
Juan Pablo Lomeli Diaz
Customer Champion
Barcelona, Spain
Juan Pereira
Customer Champion
Montevideo, Uruguay
Julie Cousins
Customer Champion @juliecousins
Cleveland, OH
Julie Hammers
Customer Champion @msjuliejulie
Saint Louis, MO
Julie Menge
Customer Champion
Pittsburgh, PA
Kalina Spasova
Customer Champion
Bristol, UK
Katie Harlow
Customer Champion
Portland, OR
Kelly Herring
Customer Champion @kellyaherring
Melbourne, Australia
Kelly Hummell
Customer Champion
Denver, CO
Kristi Thompson
Customer Champion
Denver, CO
Kyle Reid
Customer Champion @KReid_20
Raynham, MA
Leah Knobler
Customer Champion @leahisknobler
Boston, MA
Linda Eliasen
Customer Champion @littlenono
Brooklyn, NY
Lisa Bradley
Customer Champion
Minneapolis, MN
Malika Lim
Customer Champion @tokens4tokens
Vancouver, BC
Maria Petrunina
Customer Champion
Sudbury, MA
Mark Carter
Customer Champion @markecarter
Portland, OR
Mat Patterson
Customer Champion @mrpatto
Wollongong, Australia
Matt Plays
Customer Champion @mattplays_
Burlington, VT
Maxi Ferreira
Customer Champion @charca
Mendiolaza, Argentina
Megan Chinburg
Customer Champion @meganchinburg
Turin, IT
Melanie Shears
Customer Champion
Willowick, OH
Michal Kierat
Customer Champion
London, UK
Michal Vrtiak
Customer Champion @MichalVrtiak
Prague, Czech Republic
Mikael Nousiainen
Customer Champion
Hämeenlinna, Finland
Morgan Smith-Lenyard
Customer Champion
Columbia, MO
Nick Francis
Co-founder
Customer Champion @nickfrancis
Boulder, CO
Nickolas Kenyeres
Customer Champion @knicklabs
Ontario, Canada
Nikki Perry
Customer Champion
Oakland, CA
Owen Convey
Customer Champion @scalesolved
Barcelona, Spain
Paola Maciel
Customer Champion
Wandering ...
Pearl Friis
Customer Champion
Charlotte, NC
Pierre-Luc Babin
Customer Champion @plbabin
Quebec, Canada
Rachel Baskerville
Customer Champion @rachelroyall
Monforte de Lemos, Spain
Rick Shin
Customer Champion
Vancouver, BC
Ryan Mulrooney
Customer Champion
Wakefield, UK
Sam Symons
Customer Champion @sam_symons
Christchurch, New Zealand
Sarah-Mei Estrada
Customer Champion
Cambridge, MA
Scott Alexander-Bown
Customer Champion @scottyab
Bristol, UK
Scott Petit
Customer Champion @ScottPetit
Dallas, TX
Sean Halpin
Customer Champion @seanehalpin
Dublin, Ireland
Shaun McIlroy
Customer Champion @shaunmcilroy
Southampton, UK
Shawna Fisher
Customer Champion
Charleston, SC
Shay Cichocki
Customer Champion
Wandering ...
Terrence L. Jones
Customer Champion @TerrenceLJones1
Wandering ...
Tessa Nordgren
Customer Champion
New Westminster, Canada
Tim Thyne
Customer Champion @TimJThyne
Nashua, NH
Tom O'Connor
Customer Champion
Calgary, Canada
Tom Graham
Customer Champion @tompedals
Ibstock, UK
Tom Kish
Customer Champion
Oklahoma City, OK
Ulaize Hernández Troyas
Customer Champion @ulaize
Wandering ...
Vesna Leonard
Customer Champion
Waterloo, Canada
Virginia Ulrich
Customer Champion
Portland, OR
Yves Jans
Customer Champion @yvesjans
Opglabbeek, Belgium
Zainab Allawala
Customer Champion
San Francisco, CA
