Our mission is to empower businesses with tools that serve people in the most human, helpful way.

Our Story

We created Help Scout for businesses that share our passion for doing right by the customer. For many of us, great customer service isn’t a cost center — it’s an effective marketing tool, a competitive differentiator, and a cornerstone of the brand.

But in 2011, there were no customer service platforms available that embodied our customer-centric values. There were help desks that quite literally treated each person like a number and made it far too difficult to build a long-term relationship. We felt a strong pull to make something different, and we did.

Today Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups and non-profits. We’ve been on this journey for several years now, but in many ways it still feels like early days. The way we see it, doing right by customers will never go out of style, and we intend to be around for as long as people value that way of doing business.

  • Launched in April of2011remote from day one
  • Our product powers10,000+customer-facing teams
  • We serve customers in140+countries
  • Made by hand in80+cities worldwide

Our Values

People love to buy from and support businesses they believe in. It’s what makes small businesses so special, and it’s why we choose to share our values publicly.

For profit and for purpose

We’re a Certified B Corporation, which means Help Scout meets the highest standards of verified social and environmental performance, public transparency, and legal accountability. If your organization is making an impact, we’d love to help!

Diverse team, better everything

The data is indisputable: diverse teams perform better. In the interest of building the best product and the most thriving and inclusive company, we’re committed to a diverse team that understands and reflects our customer base.

Do less, do it better

Instead of chasing feature parity, we aspire to build products that get the details right. Doing support is a tough job, and we’re fiercely committed to helping our customers feel like they’ve got superpowers.

Remote first

We’ve worked remotely from day one and have seen the extraordinary benefits of a remote-first company and culture. It enables us to hire the best talent we can find, and for our team to enjoy flexibility and unprecedented work-life harmony.

Meet Our Team

Abigail Phillips
Abigail Phillips

Customer ChampionVP of Customers

Somerville, MA

Adam Goyette
Adam Goyette

Customer ChampionVP of Marketing

Chicago, IL

Adrianne Hersrud
Adrianne Hersrud

Customer ChampionEngineering Coach

Seattle, WA

Agata Niewiadomska
Agata Niewiadomska

Customer ChampionJava Engineer

Krakow, Poland

Ai-ling Chang
Ai-ling Chang

Customer ChampionProduct Manager

Salt Lake City, UT

Alex Eaton
Alex Eaton

Customer ChampionProduct Marketer

Boulder, CO

Alexia Idoura
Alexia Idoura

Customer ChampionEngineering Ops Coach

North Carolina, USA

Alicia Rivas
Alicia Rivas

Customer ChampionAndroid Engineer

Madrid, Spain

Alison Groves
Alison Groves

Customer ChampionOnboarding Specialist

Nashville, TN

Amy Panza
Amy Panza

Customer ChampionSales Coach

Watertown, MA

Angie Vargas
Angie Vargas

Customer ChampionSupport Specialist

Miami, FL

Anjuan Simmons
Anjuan Simmons

Customer ChampionEngineering Coach

Houston, TX

Annabelle Nichols
Annabelle Nichols

Customer ChampionCustomer Champion

Minneapolis, MN

Anthony Gass
Anthony Gass

Customer ChampionSales Development Representative

Durham, NH

Becca Van Nederynen
Becca Van Nederynen

Customer ChampionHead of People Operations

Boston, MA

Ben Kuhl
Ben Kuhl

Customer ChampionPHP Engineer

Louisville, KY

Betina Perez Neder
Betina Perez Neder

Customer ChampionQA Engineer

Halifax, NS

Bob Stalmach
Bob Stalmach

Customer ChampionJava Engineer

Prague, Czech Republic

Borys Zibrov
Borys Zibrov

Customer ChampionJava Data Engineer

Kyiv, Ukraine

Brian Curtich
Brian Curtich

Customer ChampionDevOps/Security Ops Engineer

Barcelona, Spain

Bronwyn Gruet
Bronwyn Gruet

Customer ChampionMarketing Designer

Durham, NC

Buzz Usborne
Buzz Usborne

Customer ChampionProduct Designer

Shell Cove, Australia

Casey Lockwood
Casey Lockwood

Customer ChampionAccount Executive

Rye, NH

Christopher Kiser
Christopher Kiser

Customer ChampionAccount Manager

Chicago, IL

Corey Nilan
Corey Nilan

Customer ChampionJavaScript Engineer

West Orange, NJ

Dan Svizeny
Dan Svizeny

Customer ChampionAccount Executive

Philadelphia, PA

David Doherty
David Doherty

Customer ChampionSupport Specialist

Wandering...

Denny Swindle
Denny Swindle

Customer ChampionCTO, Co-founder

Louisville, CO

Disha Mungra
Disha Mungra

Customer ChampionSupport Specialist

Camberwell, Australia

Eli Overbey
Eli Overbey

Customer ChampionMarketing Operations

Garner, NC

Elyse Roach
Elyse Roach

Customer ChampionProduct Specialist Coach

Los Angeles, CA

Emerson Farrugia
Emerson Farrugia

Customer ChampionJava Engineer

Wandering...

Emily Chapman
Emily Chapman

Customer ChampionProduct Specialist

Los Angeles, CA

Erik Blad
Erik Blad

Customer ChampionCreative Director

Brooklyn, NY

Gaby Dumit
Gaby Dumit

Customer ChampionGrowth Analyst

Houston, TX

Gilberto Valverde
Gilberto Valverde

Customer ChampionMobile QA Engineer

Wandering...

Jacob Wallace
Jacob Wallace

Customer ChampionJava Engineer

Dallas, TX

Jake Borr
Jake Borr

Customer ChampionAccount Executive

Boston, MA

Jamie McDonald-Gibson
Jamie McDonald-Gibson

Customer ChampionJava Engineer

Lewes, UK

Jared McDaniel
Jared McDaniel

Customer ChampionDesigner, Co-founder

Nashville, TN

Jared van Aalten
Jared van Aalten

Customer ChampionEmail Deliverability Engineer

Atlanta, GA

Jason Ramey
Jason Ramey

Customer ChampionDevOps Engineer

Louisville, KY

Javier Silverio Lopez
Javier Silverio Lopez

Customer ChampionSupport Specialist

London, UK

Jenny Rush
Jenny Rush

Customer ChampionController

New York

Jessica Greene
Jessica Greene

Customer ChampionSEO Strategist

Louisville, KY

Jorge Selva
Jorge Selva

Customer ChampionDirector of Growth Marketing

Chicago, IL

Juan Pablo Lomeli Diaz
Juan Pablo Lomeli Diaz

Customer ChampionUI Engineer

Barcelona, Spain

Juan Pereira
Juan Pereira

Customer ChampionAndroid Engineer

Montevideo, Uruguay

Julie Cousins
Julie Cousins

Customer ChampionEngineering Coach

Cleveland, OH

Julie Hammers
Julie Hammers

Customer ChampionProduct Manager

Saint Louis, MO

Julie Menge
Julie Menge

Customer ChampionHR Operations Lead

Pittsburgh, PA

Justin Wolfe
Justin Wolfe

Customer ChampionProduct Specialist

Portland, OR

KJ Lee
KJ Lee

Customer ChampionStrategic Finance

Toronto, Canada

Kalina Spasova
Kalina Spasova

Customer ChampionDevOps Engineer

Bristol, UK

Katie Harlow
Katie Harlow

Customer ChampionCustomers Team Coach

Portland, OR

Keisha Johnson
Keisha Johnson

Customer ChampionProduct Manager

Boston, MA

Kelly Herring
Kelly Herring

Customer ChampionSupport Specialist

Melbourne, Australia

Kelly Hummell
Kelly Hummell

Customer ChampionSupport Specialist

Denver, CO

Kristen Bryant
Kristen Bryant

Customer ChampionDirector of Content

Cambridge, MA

Kristi Thompson
Kristi Thompson

Customer ChampionCustomer Champion

Denver, CO

Kyle Reid
Kyle Reid

Customer ChampionFinance Operations

Raynham, MA

Leah Knobler
Leah Knobler

Customer ChampionDirector of Talent Acquisition

Boston, MA

Linda Eliasen
Linda Eliasen

Customer ChampionVP of Design

Brooklyn, NY

Lisa Bradley
Lisa Bradley

Customer ChampionAccount Manager

Minneapolis, MN

Malika Lim
Malika Lim

Customer ChampionQA Engineer

Vancouver, BC

Maria Petrunina
Maria Petrunina

Customer ChampionPHP Engineer

Sudbury, MA

Mariah Hay
Mariah Hay

Customer ChampionVP of Product

Salt Lake City, UT

Mark Carter
Mark Carter

Customer ChampionFront-end Engineer

Portland, OR

Mary Grissom
Mary Grissom

Customer ChampionSenior Recruiter

Atlanta, GA

Mat Patterson
Mat Patterson

Customer ChampionCustomer Evangelist

Wollongong, Australia

Matt Plays
Matt Plays

Customer ChampionMarketing Designer

New England

Maxi Ferreira
Maxi Ferreira

Customer ChampionJavaScript Engineer

Mendiolaza, Argentina

Megan Chinburg
Megan Chinburg

Customer ChampionVP Engineering

Turin, IT

Melanie Shears
Melanie Shears

Customer ChampionSupport Specialist

Willowick, OH

Michal Kierat
Michal Kierat

Customer ChampionPHP Engineer

London, UK

Michal Vrtiak
Michal Vrtiak

Customer ChampionJava Engineer

Prague, Czech Republic

Miguel Rosales Sueiro
Miguel Rosales Sueiro

Customer ChampionPHP Engineer

A Coruña, Spain

Mikael Nousiainen
Mikael Nousiainen

Customer ChampionJava Engineer

Hämeenlinna, Finland

Morgan Smith-Lenyard
Morgan Smith-Lenyard

Customer ChampionPeople Ops Business Partner

Columbia, MO

Nick Francis
Nick Francis

Customer ChampionCEO, Co-founder

Boulder, CO

Nickolas Kenyeres
Nickolas Kenyeres

Customer ChampionJavaScript Engineer

Ontario, Canada

Nikki Perry
Nikki Perry

Customer ChampionProduct Designer

Oakland, CA

Paola Maciel
Paola Maciel

Customer ChampionSupport Specialist

Wandering...

Pearl Friis
Pearl Friis

Customer ChampioniOS Engineer

Charlotte, NC

Pierre-Luc Babin
Pierre-Luc Babin

Customer ChampionJavaScript Engineer

Quebec, Canada

Rick Shin
Rick Shin

Customer ChampionPHP Engineer

Vancouver, BC

Russ Francis
Russ Francis

Customer ChampionJava Data Engineer

Canandaigua, NY

Ryan Mulrooney
Ryan Mulrooney

Customer ChampionQA Engineer

Wakefield, UK

Sarah-Mei Estrada
Sarah-Mei Estrada

Customer ChampionCustomers Team Coach

Cambridge, MA

Scott Alexander-Bown
Scott Alexander-Bown

Customer ChampionAndroid Engineer

Bristol, UK

Scott Petit
Scott Petit

Customer ChampioniOS Engineer

Dallas, TX

Sean Halpin
Sean Halpin

Customer ChampionDesigner

Dublin, Ireland

Shaun McIlroy
Shaun McIlroy

Customer ChampionProduct Specialist

Southampton, UK

Shawna Fisher
Shawna Fisher

Customer ChampionChief Financial Officer

Charleston, SC

Terrence L. Jones
Terrence L. Jones

Customer ChampionJavaScript Engineer

Wandering...

Tim Thyne
Tim Thyne

Customer ChampionVP Sales

Nashua, NH

Tom Graham
Tom Graham

Customer ChampionPHP Engineer

Ibstock, UK

Yves Jans
Yves Jans

Customer ChampionDevOps Engineer

Opglabbeek, Belgium

Zainab Allawala
Zainab Allawala

Customer ChampionAccount Executive

San Francisco, CA

Zuzana Sekerova
Zuzana Sekerova

Customer ChampionProduct Manager

Austin, TX

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