Our mission is to empower businesses with tools that serve people in the most human, helpful way.
Our Story
We created Help Scout for businesses that share our passion for doing right by the customer. For many of us, great customer service isn’t a cost center — it’s an effective marketing tool, a competitive differentiator, and a cornerstone of the brand.
But in 2011, there were no customer service platforms available that embodied our customer-centric values. There were help desks that quite literally treated each person like a number and made it far too difficult to build a long-term relationship. We felt a strong pull to make something different, and we did.
Today Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups and non-profits. We’ve been on this journey for several years now, but in many ways it still feels like early days. The way we see it, doing right by customers will never go out of style, and we intend to be around for as long as people value that way of doing business.
- Launched in April of2011remote from day one
- Our product powers12,000+customer-facing teams
- We serve customers in140+countries
- Made by hand in80+cities worldwide
Our Values
People love to buy from and support businesses they believe in. It’s what makes small businesses so special, and it’s why we choose to share our values publicly.
For profit and for purpose
We’re a Certified B Corporation, which means Help Scout meets the highest standards of verified social and environmental performance, public transparency, and legal accountability. If your organization is making an impact, we’d love to help!
Diverse team, better everything
The data is indisputable: diverse teams perform better. In the interest of building the best product and the most thriving and inclusive company, we’re committed to a diverse team that understands and reflects our customer base.
Do less, do it better
Instead of chasing feature parity, we aspire to build products that get the details right. Doing support is a tough job, and we’re fiercely committed to helping our customers feel like they’ve got superpowers.
Remote first
We’ve worked remotely from day one and have seen the extraordinary benefits of a remote-first company and culture. It enables us to hire the best talent we can find, and for our team to enjoy flexibility and unprecedented work-life harmony.
Meet Our Team

Abigail Phillips
Customer ChampionVP of Customers
Somerville, MA

Adam Goyette
Customer ChampionVP of Marketing
Chicago, IL

Adrianne Hersrud
Customer ChampionEngineering Coach
Seattle, WA

Agata Niewiadomska
Customer ChampionJava Engineer
Krakow, Poland

Alex Eaton
Customer ChampionProduct Marketer
Boulder, CO

Alex Estrada Cline
Customer ChampionSenior Product Designer
Salt Lake City, UT

Alexia Idoura
Customer ChampionEngineering Ops Coach
North Carolina, USA

Alicia Rivas
Customer ChampionAndroid Engineer
Madrid, Spain

Alison Charles
Customer ChampionDirector Product Marketing
Seattle, WA

Alison Groves
Customer ChampionOnboarding Specialist
Nashville, TN

Amy Panza
Customer ChampionSales Coach
Watertown, MA

Angie Vargas
Customer ChampionSupport Specialist
Miami, FL

Anjuan Simmons
Customer ChampionEngineering Coach
Houston, TX

Annabelle Nichols
Customer ChampionCustomer Champion
Minneapolis, MN

Anthony Gass
Customer ChampionSales Development Representative
Durham, NH

Autumn West
Customer ChampionExecutive Assistant
Salt Lake City, UT

Becca Van Nederynen
Customer ChampionHead of People Operations
Boston, MA

Ben Kuhl
Customer ChampionPHP Engineer
Louisville, KY

Betina Perez Neder
Customer ChampionQA Engineer
Halifax, NS

Bob Stalmach
Customer ChampionJava Engineer
Prague, Czech Republic

Borys Zibrov
Customer ChampionJava Data Engineer
Kyiv, Ukraine

Brian Agatonovic
Customer ChampionDevOps Engineer
Parma, Ohio

Brian Curtich
Customer ChampionDevOps/Security Ops Engineer
Barcelona, Spain

Bronwyn Gruet
Customer ChampionSenior Brand Designer
Durham, NC

Buzz Usborne
Customer ChampionPrincipal Product Designer
Shell Cove, Australia

Casey Lockwood
Customer ChampionAccount Executive
Rye, NH

Christopher Kiser
Customer ChampionAccount Manager
Chicago, IL

Corey Nilan
Customer ChampionJavaScript Engineer
West Orange, NJ

Dan Svizeny
Customer ChampionAccount Executive
Philadelphia, PA

David Doherty
Customer ChampionSupport Specialist
Wandering...

Denny Swindle
Customer ChampionCTO, Co-founder
Louisville, CO

Disha Mungra
Customer ChampionSupport Specialist
Camberwell, Australia

Eli Overbey
Customer ChampionMarketing Operations
Garner, NC

Elyse Roach
Customer ChampionProduct Specialist Coach
Los Angeles, CA

Emerson Farrugia
Customer ChampionJava Engineer
Wandering...

Erik Blad
Customer ChampionSenior Brand Designer
Brooklyn, NY

Gaby Dumit
Customer ChampionGrowth Analyst
Houston, TX

Gilberto Valverde
Customer ChampionMobile QA Engineer
Wandering...

Hillary Noble
Customer ChampionEditorial Lead
Washington, D.C.

Hope Uwa
Customer ChampionJavaScript Engineer
Lagos, Nigeria

Inês Pinto
Customer ChampionSenior Product Designer
Lisbon, Portugal

Jack Nagel
Customer ChampionGrowth Marketer
Chicago, IL

Jacob Wallace
Customer ChampionJava Engineer
Dallas, TX

Jakub Janczyk
Customer ChampionJavaScript Engineer
Warsaw, Poland

Jamie McDonald-Gibson
Customer ChampionJava Engineer
Lewes, UK

Jared McDaniel
Customer ChampionDesigner, Co-founder
Nashville, TN

Jared van Aalten
Customer ChampionEmail Deliverability Engineer
Atlanta, GA

Jason Ramey
Customer ChampionDevOps Engineer
Louisville, KY

Javier Silverio Lopez
Customer ChampionSupport Specialist
London, UK

Jenny Rush
Customer ChampionController
New York

Jesse Short
Customer ChampionContent Writer
Omaha, NE

Jessica Greene
Customer ChampionSEO Strategist
Louisville, KY

Jorge Selva
Customer ChampionDirector of Growth Marketing
Chicago, IL

Juan Pablo Lomeli Diaz
Customer ChampionUI Engineer
Barcelona, Spain

Juan Pereira
Customer ChampionAndroid Engineer
Montevideo, Uruguay

Julie Cousins
Customer ChampionEngineering Coach
Cleveland, OH

Julie Hammers
Customer ChampionProduct Manager
Saint Louis, MO

Julie Menge
Customer ChampionHR Operations Lead
Pittsburgh, PA

Justin Wolfe
Customer ChampionProduct Specialist
Portland, OR

KJ Lee
Customer ChampionStrategic Finance
Toronto, Canada

Kalina Spasova
Customer ChampionDevOps Engineer
Bristol, UK

Katie Harlow
Customer ChampionCustomers Team Coach
Portland, OR

Keisha Johnson
Customer ChampionProduct Manager
Boston, MA

Kelly Herring
Customer ChampionSupport Specialist
Melbourne, Australia

Kelly Hummell
Customer ChampionSupport Specialist
Denver, CO

Kelly May
Customer ChampionProduct Manager
Lehi, UT

Kojo Yeboah
Customer ChampionDesign Program Manager
Wandering...

Kristen Bryant
Customer ChampionDirector of Content
Cambridge, MA

Kristi Thompson
Customer ChampionCustomer Champion
Denver, CO

Kyle Reid
Customer ChampionFinance Operations
Raynham, MA

Leah Knobler
Customer ChampionDirector of Talent Acquisition
Boston, MA

Linda Eliasen
Customer ChampionVP of Brand
Brooklyn, NY

Lisa Bradley
Customer ChampionAccount Manager
Minneapolis, MN

Luis Morales
Customer ChampionDevOps Engineer
Madrid, Spain

Luke Lancaster
Customer ChampionJavaScript Engineer
Nashville, TN

Malika Lim
Customer ChampionQA Engineer
Vancouver, BC

Maria Petrunina
Customer ChampionPHP Engineer
Sudbury, MA

Mariah Hay
Customer ChampionVP of Product
Salt Lake City, UT

Mark Carter
Customer ChampionFront-end Engineer
Portland, OR

Mary Grissom
Customer ChampionSenior Recruiter
Atlanta, GA

Mat Patterson
Customer ChampionCustomer Evangelist
Wollongong, Australia

Matt Plays
Customer ChampionSenior Brand Designer
New England

Maxi Ferreira
Customer ChampionJavaScript Engineer
Mendiolaza, Argentina

Megan Chinburg
Customer ChampionVP Engineering
Turin, IT

Melanie Shears
Customer ChampionSupport Specialist
Willowick, OH

Michal Kierat
Customer ChampionPHP Engineer
London, UK

Michal Vrtiak
Customer ChampionJava Engineer
Prague, Czech Republic

Miguel Rosales Sueiro
Customer ChampionPHP Engineer
A Coruña, Spain

Mikael Nousiainen
Customer ChampionJava Engineer
Hämeenlinna, Finland

Nick Francis
Customer ChampionCEO, Co-founder
Boulder, CO

Nikki Perry
Customer ChampionProduct Designer
Oakland, CA

Paola Maciel
Customer ChampionSupport Specialist
Wandering...

Pearl Friis
Customer ChampioniOS Engineer
Charlotte, NC

Pierre-Luc Babin
Customer ChampionJavaScript Engineer
Quebec, Canada

Rick Shin
Customer ChampionPHP Engineer
Vancouver, BC

Russ Francis
Customer ChampionJava Data Engineer
Canandaigua, NY

Ryan Mulrooney
Customer ChampionQA Engineer
Wakefield, UK

Sarah-Mei Estrada
Customer ChampionCustomers Team Coach
Cambridge, MA

Scott Alexander-Bown
Customer ChampionAndroid Engineer
Bristol, UK

Scott Petit
Customer ChampioniOS Engineer
Dallas, TX

Sean Halpin
Customer ChampionSenior Product Designer
Dublin, Ireland

Shaun McIlroy
Customer ChampionProduct Specialist
Southampton, UK

Shawna Fisher
Customer ChampionChief Financial Officer
Charleston, SC

Terrence L. Jones
Customer ChampionJavaScript Engineer
Wandering...

Tom Graham
Customer ChampionPHP Engineer
Ibstock, UK

Whitney Guerrero
Customer ChampionProduct Manager
Pittsford, NY

Yves Jans
Customer ChampionDevOps Engineer
Opglabbeek, Belgium

Zainab Allawala
Customer ChampionAccount Executive
San Francisco, CA

Zuzana Sekerova
Customer ChampionProduct Manager
Austin, TX
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