Our mission is to empower businesses with tools that serve people in the most human, helpful way.

Our Story

We created Help Scout for businesses that share our passion for doing right by the customer. For many of us, great customer service isn’t a cost center — it’s an effective marketing tool, a competitive differentiator, and a cornerstone of the brand.

But in 2011, there were no customer service platforms available that embodied our customer-centric values. There were help desks that quite literally treated each person like a number and made it far too difficult to build a long-term relationship. We felt a strong pull to make something different, and we did.

Today Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups and non-profits. We’ve been on this journey for several years now, but in many ways it still feels like early days. The way we see it, doing right by customers will never go out of style, and we intend to be around for as long as people value that way of doing business.

  • Launched in April of2011remote from day one
  • Our product powers12,000+customer-facing teams
  • We serve customers in140+countries
  • Made by hand in80+cities worldwide

Our Values

People love to buy from and support businesses they believe in. It’s what makes small businesses so special, and it’s why we choose to share our values publicly.

For profit and for purpose

We’re a Certified B Corporation, which means Help Scout meets the highest standards of verified social and environmental performance, public transparency, and legal accountability. If your organization is making an impact, we’d love to help!

Diverse team, better everything

The data is indisputable: diverse teams perform better. In the interest of building the best product and the most thriving and inclusive company, we’re committed to a diverse team that understands and reflects our customer base.

Do less, do it better

Instead of chasing feature parity, we aspire to build products that get the details right. Doing support is a tough job, and we’re fiercely committed to helping our customers feel like they’ve got superpowers.

Remote first

We’ve worked remotely from day one and have seen the extraordinary benefits of a remote-first company and culture. It enables us to hire the best talent we can find, and for our team to enjoy flexibility and unprecedented work-life harmony.

Meet Our Team

Abigail Phillips
Abigail Phillips

Customer ChampionVP of Customers

Somerville, MA

Adam Goyette
Adam Goyette

Customer ChampionVP of Marketing

Chicago, IL

Adrianne Hersrud
Adrianne Hersrud

Customer ChampionEngineering Coach

Seattle, WA

Agata Niewiadomska
Agata Niewiadomska

Customer ChampionJava Engineer

Krakow, Poland

Alex Eaton
Alex Eaton

Customer ChampionProduct Marketer

Boulder, CO

Alex Estrada Cline
Alex Estrada Cline

Customer ChampionSenior Product Designer

Salt Lake City, UT

Alexandra Haynes
Alexandra Haynes

Customer ChampionFront-end Engineer

Ithaca, NY

Alicia Rivas
Alicia Rivas

Customer ChampionAndroid Engineer

Madrid, Spain

Alison Charles
Alison Charles

Customer ChampionDirector Product Marketing

Seattle, WA

Alison Groves
Alison Groves

Customer ChampionOnboarding Specialist

Nashville, TN

Amy Panza
Amy Panza

Customer ChampionSales Coach

Watertown, MA

Ana Henneberke
Ana Henneberke

Customer ChampionEngineering Coach

Portugal

Angie Vargas
Angie Vargas

Customer ChampionTechnical Support Specialist

Miami, FL

Anjuan Simmons
Anjuan Simmons

Customer ChampionEngineering Coach

Houston, TX

Annabelle Nichols
Annabelle Nichols

Customer ChampionProduct Support Analyst

Minneapolis, MN

Anthony Gass
Anthony Gass

Customer ChampionSales Development Representative

Durham, NH

Augusto Soares
Augusto Soares

Customer ChampionJavaScript Engineer

Porto, Portugal

Autumn West
Autumn West

Customer ChampionExecutive Assistant

Salt Lake City, UT

Ben Kuhl
Ben Kuhl

Customer ChampionPHP Engineer

Louisville, KY

Betina Perez Neder
Betina Perez Neder

Customer ChampionQA Engineer

Halifax, NS

Bob Stalmach
Bob Stalmach

Customer ChampionJava Engineer

Prague, Czech Republic

Borys Zibrov
Borys Zibrov

Customer ChampionJava Data Engineer

Kyiv, Ukraine

Brian Agatonovic
Brian Agatonovic

Customer ChampionDevOps Engineer

Parma, Ohio

Brian Curtich
Brian Curtich

Customer ChampionDevOps/Security Ops Engineer

Barcelona, Spain

Buzz Usborne
Buzz Usborne

Customer ChampionPrincipal Product Designer

Shell Cove, Australia

Casey Lockwood
Casey Lockwood

Customer ChampionAccount Executive

Rye, NH

Christine Chavez
Christine Chavez

Customer ChampionTechnical Support Specialist

Kapolei, HI

Christine Chen
Christine Chen

Customer ChampionBrand Designer

Orange County, CA

Christine Yoon
Christine Yoon

Customer ChampionProduct Manager

Cambridge, MA

Corey Nilan
Corey Nilan

Customer ChampionJavaScript Engineer

West Orange, NJ

Dan Svizeny
Dan Svizeny

Customer ChampionAccount Executive

Philadelphia, PA

David Doherty
David Doherty

Customer ChampionTechnical Support Specialist

Wandering...

Denny Swindle
Denny Swindle

Customer ChampionCTO, Co-founder

Louisville, CO

Diana Price
Diana Price

Customer ChampionContent Writer

Hailey, Idaho

Disha Mungra
Disha Mungra

Customer ChampionTechnical Support Specialist

Camberwell, Australia

Eli Overbey
Eli Overbey

Customer ChampionRevenue Operations

Garner, NC

Elyse Roach
Elyse Roach

Customer ChampionProduct Support Coach

Los Angeles, CA

Emerson Farrugia
Emerson Farrugia

Customer ChampionJava Engineer

Wandering...

Erik Blad
Erik Blad

Customer ChampionSenior Brand Designer

Brooklyn, NY

Gaby Dumit
Gaby Dumit

Customer ChampionGrowth Analyst

Houston, TX

Gilberto Valverde
Gilberto Valverde

Customer ChampionMobile QA Engineer

Wandering...

Hillary Noble
Hillary Noble

Customer ChampionEditorial Lead

Washington, D.C.

Hope Uwa
Hope Uwa

Customer ChampionJavaScript Engineer

Lagos, Nigeria

Inês Pinto
Inês Pinto

Customer ChampionSenior Product Designer

Lisbon, Portugal

Izzy Lugo
Izzy Lugo

Customer ChampionContent Producer

Milwaukee, Wisconsin

Jack Nagel
Jack Nagel

Customer ChampionGrowth Marketer

Chicago, IL

Jacob Wallace
Jacob Wallace

Customer ChampionJava Engineer

Dallas, TX

Jade Robbins
Jade Robbins

Customer ChampionProduct Manager

Bozeman, Montana

Jakub Janczyk
Jakub Janczyk

Customer ChampionJavaScript Engineer

Warsaw, Poland

Jamie McDonald-Gibson
Jamie McDonald-Gibson

Customer ChampionJava Engineer

Lewes, UK

Janie de Guzman
Janie de Guzman

Customer ChampionBrand Director

Charleston, SC

Jared McDaniel
Jared McDaniel

Customer ChampionDirector of Product Design, Co-founder

Nashville, TN

Jared van Aalten
Jared van Aalten

Customer ChampionEmail Deliverability Engineer

Atlanta, GA

Jason Ramey
Jason Ramey

Customer ChampionDevOps Engineer

Louisville, KY

Javier Silverio Lopez
Javier Silverio Lopez

Customer ChampionTechnical Support Specialist

London, UK

Jenny Rush
Jenny Rush

Customer ChampionController

New York

Jesse Short
Jesse Short

Customer ChampionContent Writer

Omaha, NE

Jessica Greene
Jessica Greene

Customer ChampionSEO Strategist

Floyds Knobs, IN

Jorge Selva
Jorge Selva

Customer ChampionDirector of Growth Marketing

Chicago, IL

Juan Pablo Lomeli Diaz
Juan Pablo Lomeli Diaz

Customer ChampionUI Engineer

Barcelona, Spain

Juan Pereira
Juan Pereira

Customer ChampionAndroid Engineer

Montevideo, Uruguay

Julie Cousins
Julie Cousins

Customer ChampionEngineering Coach

Cleveland, OH

Julie Hammers
Julie Hammers

Customer ChampionProduct Manager

Saint Louis, MO

Justin Wolfe
Justin Wolfe

Customer ChampionProduct Support Analyst

Portland, OR

K'Shelle Waller
K'Shelle Waller

Customer ChampionProduct Support Analyst

Philadelphia, PA

KJ Lee
KJ Lee

Customer ChampionStrategic Finance

Toronto, Canada

Katia Zanotti
Katia Zanotti

Customer ChampionFront-end Engineer

Verbania, Italy

Katie Harlow
Katie Harlow

Customer ChampionCustomers Team Coach

Portland, OR

Keisha Johnson
Keisha Johnson

Customer ChampionProduct Manager

Boston, MA

Kelly Herring
Kelly Herring

Customer ChampionTechnical Support Specialist

Melbourne, Australia

Kelly Hummell
Kelly Hummell

Customer ChampionTechnical Support Specialist

Denver, CO

Kelly May
Kelly May

Customer ChampionProduct Manager

Lehi, UT

Kojo Yeboah
Kojo Yeboah

Customer ChampionDesign Program Manager

Wandering...

Kristen Bryant
Kristen Bryant

Customer ChampionDirector of Content

Cambridge, MA

Kristi Thompson
Kristi Thompson

Customer ChampionTechnical Support Specialist

Denver, CO

Kyle Reid
Kyle Reid

Customer ChampionFinance Operations

Raynham, MA

Leah Knobler
Leah Knobler

Customer ChampionDirector of Talent Acquisition

Boston, MA

Leonardo Menezes
Leonardo Menezes

Customer ChampionJava Data Engineer

Asturias, Spain

Lisa Bradley
Lisa Bradley

Customer ChampionAccount Manager

Minneapolis, MN

Luis Morales
Luis Morales

Customer ChampionDevOps Engineer

Madrid, Spain

Luke Lancaster
Luke Lancaster

Customer ChampionJavaScript Engineer

Nashville, TN

Malika Lim
Malika Lim

Customer ChampionQA Engineer

Vancouver, BC

Maria Petrunina
Maria Petrunina

Customer ChampionPHP Engineer

Sudbury, MA

Mariah Hay
Mariah Hay

Customer ChampionChief Experience Officer

Salt Lake City, UT

Mark Carter
Mark Carter

Customer ChampionFront-end Engineer

Portland, OR

Mary Grissom
Mary Grissom

Customer ChampionSenior Recruiter

Atlanta, GA

Mat Patterson
Mat Patterson

Customer ChampionCustomer Evangelist

Wollongong, Australia

Matt Plays
Matt Plays

Customer ChampionSenior Brand Designer

New England

Maxi Ferreira
Maxi Ferreira

Customer ChampionJavaScript Engineer

Mendiolaza, Argentina

Megan Chinburg
Megan Chinburg

Customer ChampionVP Engineering

Turin, IT

Melanie Shears
Melanie Shears

Customer ChampionTechnical Support Specialist

Willowick, OH

Michael Peterson
Michael Peterson

Customer ChampionData Lead

Montreal, Canada

Michal Kierat
Michal Kierat

Customer ChampionPHP Engineer

London, UK

Michal Vrtiak
Michal Vrtiak

Customer ChampionJava Engineer

Brno, Czech Republic

Miguel Rosales Sueiro
Miguel Rosales Sueiro

Customer ChampionPHP Engineer

A Coruña, Spain

Mikael Nousiainen
Mikael Nousiainen

Customer ChampionJava Engineer

Hämeenlinna, Finland

Morgan Woodrow
Morgan Woodrow

Customer ChampionSales Manager, BDR

Charlotte, NC

Myrtle Ossai
Myrtle Ossai

Customer ChampionEmployee Onboarding Specialist

Philadelphia, PA

Neil Simpson
Neil Simpson

Customer ChampionEngineering Coach

Ottawa, Canada

Nick Francis
Nick Francis

Customer ChampionCEO, Co-founder

Boulder, CO

Nikki Perry
Nikki Perry

Customer ChampionSenior Product Designer

Oakland, CA

Pallavi Singh
Pallavi Singh

Customer ChampionGrowth Marketer

Toronto, Canada

Paola Maciel
Paola Maciel

Customer ChampionTechnical Support Specialist

Wandering...

Patryk Kowalczyk
Patryk Kowalczyk

Customer ChampionSenior Java Engineer

Poland

Pearl Friis
Pearl Friis

Customer ChampioniOS Engineer

Charlotte, NC

Pierre-Luc Babin
Pierre-Luc Babin

Customer ChampionJavaScript Engineer

Quebec, Canada

Rick Shin
Rick Shin

Customer ChampionPHP Engineer

Vancouver, BC

Ryan Mulrooney
Ryan Mulrooney

Customer ChampionQA Engineer

Wakefield, UK

Saphiya Hindeyeh
Saphiya Hindeyeh

Customer ChampionMarketing Campaign Manager

Los Angeles, CA

Sarah Brown
Sarah Brown

Customer ChampionProduct Support Analyst

Clarksville, TN

Sarah-Mei Estrada
Sarah-Mei Estrada

Customer ChampionCustomers Team Coach

Cambridge, MA

Scott Alexander-Bown
Scott Alexander-Bown

Customer ChampionAndroid Engineer

Bristol, UK

Scott Petit
Scott Petit

Customer ChampioniOS Engineer

Dallas, TX

Sean Halpin
Sean Halpin

Customer ChampionSenior Product Designer

Dublin, Ireland

Shaun McIlroy
Shaun McIlroy

Customer ChampionProduct Support Analyst

Southampton, UK

Shawna Fisher
Shawna Fisher

Customer ChampionChief Financial Officer

Charleston, SC

Stuart Blake
Stuart Blake

Customer ChampionVP of Sales

New York City, NY

Suchada Stevens
Suchada Stevens

Customer ChampionPeople Ops Business Partner

California, USA

Terrence L. Jones
Terrence L. Jones

Customer ChampionJavaScript Engineer

Wandering...

Tom Graham
Tom Graham

Customer ChampionPHP Engineer

Ibstock, UK

Whitney Guerrero
Whitney Guerrero

Customer ChampionProduct Manager

Pittsford, NY

Will Cuadra
Will Cuadra

Customer ChampionRecruiter

Wandering...

Yves Jans
Yves Jans

Customer ChampionDevOps Engineer

Opglabbeek, Belgium

Zainab Allawala
Zainab Allawala

Customer ChampionAccount Executive

San Francisco, CA

Zuzana Sekerova
Zuzana Sekerova

Customer ChampionProduct Manager

Austin, TX

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