Our mission is to empower businesses with tools that serve people in the most human, helpful way.

Help Scout Team Members

Our Story

We created Help Scout for businesses that share our passion for doing right by the customer. For many of us, great customer service isn’t a cost center — it’s an effective marketing tool, a competitive differentiator, and a cornerstone of the brand.

But in 2011, there were no customer service platforms available that embodied our customer-centric values. There were help desks that quite literally treated each person like a number and made it far too difficult to build a long-term relationship. We felt a strong pull to make something different, and we did.

Today Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups and non-profits. We’ve been on this journey for several years now, but in many ways it still feels like early days. The way we see it, doing right by customers will never go out of style, and we intend to be around for as long as people value that way of doing business.

  • Launched in April of2011remote from day one
  • Our product powers12,000+customer-facing teams
  • We serve customers in140+countries
  • Made by hand in80+cities worldwide
Photo: Help Scout Retreat in Mexico
Photo: Colleagues hanging out in our office in Boston
Photo: Colleagues pairing over a problem

Our Values

People love to buy from and support businesses they believe in. It’s what makes small businesses so special, and it’s why we choose to share our values publicly.

For profit and for purpose

We’re a Certified B Corporation, which means Help Scout is accountable to inclusive, sustainable business practices. We’ve also committed 1% of our equity to corporate philanthropy via Pledge 1%. If your organization is making an impact, we’d love to help!

Photo of a forest with B Corp Certification emblem in corner

Diverse team, better everything

The data is indisputable: diverse teams perform better. In the interest of building the best product and the most thriving and inclusive company, we’re committed to a diverse team that understands and reflects our customer base.

Illustration: Diverse group of people in parade

Do less, do it better

Instead of chasing feature parity, we aspire to build products that get the details right. Doing support is a tough job, and we’re fiercely committed to helping our customers feel like they’ve got superpowers.

Screenshot: Team working together using digital design tools
Screenshot: Buzz's Cursor
Screenshot: Nikki's Cursor

Remote first

We’ve worked remotely from day one and have seen the extraordinary benefits of a remote-first company and culture. It enables us to hire the best talent we can find, and for our team to enjoy flexibility and unprecedented work-life harmony.

Illustration: Colleagues working remotely

Meet Our Team

Aaron Brigham
Aaron Brigham

Customer ChampionPHP Engineer

North Adams, MA

Abigail Phillips
Abigail Phillips

Customer ChampionVP of Customers

Somerville, MA

Agata Niewiadomska
Agata Niewiadomska

Customer ChampionJava Engineer

Krakow, Poland

Alex Eaton
Alex Eaton

Customer ChampionProduct Marketer

Boulder, CO

Alex Estrada Cline
Alex Estrada Cline

Customer ChampionSenior Product Designer

Salt Lake City, UT

Alexa Ahrens
Alexa Ahrens

Customer ChampionGrowth Marketing Specialist

Kalamazoo, MI

Alexandra Haynes
Alexandra Haynes

Customer ChampionFront-end Engineer

Ithaca, NY

Alicia Rivas
Alicia Rivas

Customer ChampionAndroid Engineer

Madrid, Spain

Alison Charles
Alison Charles

Customer ChampionDirector Product Marketing

Seattle, WA

Alison Groves
Alison Groves

Customer ChampionSenior Trial Specialist

Nashville, TN

Allison Forbes
Allison Forbes

Customer ChampionSr People Business Partner

Ontario, Canada

Alyson Greeley
Alyson Greeley

Customer ChampionSupport Coach

Scotland

Amy Panza
Amy Panza

Customer ChampionSales Coach

Watertown, MA

Ana Henneberke
Ana Henneberke

Customer ChampionEngineering Coach

Portugal

Angie Vargas
Angie Vargas

Customer ChampionTechnical Support Specialist

Miami, FL

Anna Wójcik
Anna Wójcik

Customer ChampionJava Engineer

Kraków, Poland

Annabelle Nichols
Annabelle Nichols

Customer ChampionProduct Support Analyst

Minneapolis, MN

Anthony Gass
Anthony Gass

Customer ChampionSales Development Representative

Durham, NH

Arathi Sreekumar
Arathi Sreekumar

Customer ChampionSr. JavaScript Engineer

Rugby, UK

Becky Smith Clark
Becky Smith Clark

Customer ChampionBusiness Development Rep

Marion, Ohio

Ben Kuhl
Ben Kuhl

Customer ChampionPHP Engineer

Louisville, KY

Benjamin Pham
Benjamin Pham

Customer ChampionProduct Designer

Raleigh, NC

Betina Perez Neder
Betina Perez Neder

Customer ChampionQA Engineer

Halifax, NS

Bob Stalmach
Bob Stalmach

Customer ChampionJava Engineer

Prague, Czech Republic

Borys Zibrov
Borys Zibrov

Customer ChampionJava Data Engineer

Kyiv, Ukraine

Brian Agatonovic
Brian Agatonovic

Customer ChampionDevOps Engineer

Parma, Ohio

Cameron Mitchell
Cameron Mitchell

Customer ChampionProduct Support Analyst

Atlanta, GA

Carrie Tassin
Carrie Tassin

Customer ChampionVP of Total Rewards and People Operations

Denver, CO

Casey Lockwood
Casey Lockwood

Customer ChampionAccount Executive

Rye, NH

Chandler Cashdan
Chandler Cashdan

Customer ChampionBusiness Development Representative

Raleigh, North Carolina

Christine Chavez
Christine Chavez

Customer ChampionTechnical Support Specialist

Kapolei, HI

Christine Chen
Christine Chen

Customer ChampionBrand Designer

Orange County, CA

Christine Yoon
Christine Yoon

Customer ChampionProduct Manager

Cambridge, MA

Christopher Im
Christopher Im

Customer ChampionMarketing Operations Manager

Cambridge, MA

Christopher Pinderhughes
Christopher Pinderhughes

Customer ChampionAccount Manager

Brooklyn, NY

Conor McEvoy
Conor McEvoy

Customer ChampionSenior Product Manager

Castlebar, Ireland

Corey Nilan
Corey Nilan

Customer ChampionEngineer Coach

West Orange, NJ

Dali Chabaane
Dali Chabaane

Customer ChampionSenior Technical Recruiter

Montréal, Canada

Dan Svizeny
Dan Svizeny

Customer ChampionAccount Executive

Philadelphia, PA

David Doherty
David Doherty

Customer ChampionProduct Support Analyst

Wandering...

Deiva Magalhães
Deiva Magalhães

Customer ChampionSenior JavaScript Engineer

British Columbia, Canada

Denny Swindle
Denny Swindle

Customer ChampionCTO, Co-founder

Denver, CO

Diana Price
Diana Price

Customer ChampionContent Writer

Hailey, Idaho

Diogo Souza
Diogo Souza

Customer ChampionJava Engineer

Brazil

Disha Mungra
Disha Mungra

Customer ChampionTechnical Support Specialist

Camberwell, Australia

Effy McNichol
Effy McNichol

Customer ChampionBusiness Development Representative

Jacksonville, FL

Eli Overbey
Eli Overbey

Customer ChampionRevenue Operations

Garner, NC

Elijah Grubb
Elijah Grubb

Customer ChampionSenior Accountant

Conshohocken, PA

Elyse Mankin
Elyse Mankin

Customer ChampionProduct Support Coach

Los Angeles, CA

Emily Belding
Emily Belding

Customer ChampionExecutive Assistant to the CXO

Salt Lake City, Utah

Epiphany Georges
Epiphany Georges

Customer ChampionPeople Operations Lead

Brooklyn, NY

Francis Altomare
Francis Altomare

Customer ChampionSenior Java Engineer

Wandering

Frank Bille-Stauner
Frank Bille-Stauner

Customer ChampionSenior Java Engineer

Ringsted, Denmark

Gilberto Valverde
Gilberto Valverde

Customer ChampionMobile QA Engineer

Wandering...

Haley Plasman
Haley Plasman

Customer ChampionAccount Executive

Lansing, MI

Heather Manning
Heather Manning

Customer ChampionBrand Designer

Seattle, WA

Hillary Noble
Hillary Noble

Customer ChampionDirector of Content

Washington, D.C.

Hope Uwa
Hope Uwa

Customer ChampionJavaScript Engineer

Lagos, Nigeria

Jacob Wallace
Jacob Wallace

Customer ChampionJava Engineer

Dallas, TX

Jacqueline Dellanno Lindsey
Jacqueline Dellanno Lindsey

Customer ChampionSenior Product Manager

Boston, MA

Jake Moses
Jake Moses

Customer Champion Finance Manager

Denver, CO

Jakub Janczyk
Jakub Janczyk

Customer ChampionJavaScript Engineer

Warsaw, Poland

Jamie McDonald-Gibson
Jamie McDonald-Gibson

Customer ChampionJava Engineer

Lewes, UK

Jared McDaniel
Jared McDaniel

Customer ChampionDirector of Product Design, Co-founder

Nashville, TN

Jared van Aalten
Jared van Aalten

Customer ChampionEmail Deliverability Engineer

Atlanta, GA

Jason Ramey
Jason Ramey

Customer ChampionDevOps Engineer

Louisville, KY

Javier Silverio Lopez
Javier Silverio Lopez

Customer ChampionTechnical Support Specialist

London, UK

Jenny Rush
Jenny Rush

Customer ChampionController

New York

Jessica Greene
Jessica Greene

Customer ChampionDirector of Growth Marketing

Floyds Knobs, IN

Jonathan Cua
Jonathan Cua

Customer ChampionSenior Cloud Database Administrator

Walnut Creek, CA

Jordan Vanden Heuvel
Jordan Vanden Heuvel

Customer ChampionProduct Marketing Manager

Chicago, IL

Josh Cirre
Josh Cirre

Customer ChampionSales Engineer

Phoenix, AZ

Juan Pablo Lomeli Diaz
Juan Pablo Lomeli Diaz

Customer ChampionUI Engineer

Barcelona, Spain

Julie Cousins
Julie Cousins

Customer ChampionEngineering Coach

Cleveland, OH

Julie Hammers
Julie Hammers

Customer ChampionProduct Manager

Saint Louis, MO

Justin Rudd
Justin Rudd

Customer ChampionSenior Java Engineer

Everett, WA

Justin Wolfe
Justin Wolfe

Customer ChampionJavaScript Engineer

Portland, OR

K'Shelle Waller
K'Shelle Waller

Customer ChampionProduct Support Analyst

Philadelphia, PA

Kamil Potoczny
Kamil Potoczny

Customer ChampionEngineer, II

Krakow, Poland

Katie Harlow
Katie Harlow

Customer ChampionDirector of Customer Support

Portland, OR

Keisha Johnson
Keisha Johnson

Customer ChampionProduct Manager

Boston, MA

Kelly Herring
Kelly Herring

Customer ChampionTechnical Support Specialist

Melbourne, Australia

Kelly Hummell
Kelly Hummell

Customer ChampionTechnical Support Specialist

Denver, CO

Kevin Church
Kevin Church

Customer ChampionSr Engineer

Manchester, UK

Kieran Hazell
Kieran Hazell

Customer ChampionPrincipal Product Designer

North Yorkshire, UK

Komal Panday
Komal Panday

Customer ChampionPeople Team Coordinator

Fort Lee, NJ

Kristen Bryant Smith
Kristen Bryant Smith

Customer ChampionVP of Brand

Charlotte, NC

Kristi Thompson
Kristi Thompson

Customer ChampionTechnical Support Specialist

Denver, CO

Kurt DiPaolo
Kurt DiPaolo

Customer ChampionSenior Engineer

Cincinnati, OH

Kyle Long
Kyle Long

Customer ChampionAccount Executive

Costa Mesa, CA

Kyle Reid
Kyle Reid

Customer ChampionFinance Operations

Raynham, MA

Kyle Thompson
Kyle Thompson

Customer ChampionSenior Analytics Engineer

Cincinnati, OH

Kylie Dunkley
Kylie Dunkley

Customer ChampionSenior Product Designer

Parker, CO

LaToya Lyn
LaToya Lyn

Customer ChampionChief People Officer

New York

Laini Render
Laini Render

Customer ChampionJava Engineer

Seattle, WA

Lauren Brown
Lauren Brown

Customer ChampionJavaScript Engineer

Denver, CO

Leah Knobler
Leah Knobler

Customer ChampionDirector of Talent Acquisition

Philadelphia, PA

Leonardo Menezes
Leonardo Menezes

Customer ChampionJava Data Engineer

Asturias, Spain

Liam Doherty
Liam Doherty

Customer ChampionTechnical Support Specialist

Galway, Ireland

Linda Rubiano
Linda Rubiano

Customer ChampionExecutive Assistant to the CFO

Merchantville, NJ

Lisa Bradley
Lisa Bradley

Customer ChampionAccount Manager

Minneapolis, MN

Lisa Phillips
Lisa Phillips

Customer ChampionVP of Engineering

Phoenix, AZ

Lissette LaPointe
Lissette LaPointe

Customer ChampionSenior Revenue Operations Analyst

Portland, OR

Luis Morales
Luis Morales

Customer ChampionDirector of Infrastructure

Madrid, Spain

Luke Lancaster
Luke Lancaster

Customer ChampionJavaScript Engineer

Nashville, TN

Maria Petrunina
Maria Petrunina

Customer ChampionPHP Engineer

Sudbury, MA

Mark Carter
Mark Carter

Customer ChampionFront-end Engineer

Portland, OR

Mary Grissom
Mary Grissom

Customer ChampionSenior Business Recruiter

Atlanta, GA

Mathew Patterson
Mathew Patterson

Customer ChampionCustomer Service Educator

Wollongong, Australia

Matt Plays
Matt Plays

Customer ChampionCreative Director

Boston, MA

Maxi Ferreira
Maxi Ferreira

Customer ChampionJavaScript Engineer

Mendiolaza, Argentina

Megan Smith
Megan Smith

Customer ChampionProduct Marketing Manager

Ontario, CA

Melanie Shears
Melanie Shears

Customer ChampionTechnical Support Specialist

Willowick, OH

Mic Vachon
Mic Vachon

Customer ChampionAccount Executive

Washington, DC

Michael Peterson
Michael Peterson

Customer ChampionData Lead

Montreal, Canada

Michal Kierat
Michal Kierat

Customer ChampionPHP Engineer

London, UK

Michelle Mariani
Michelle Mariani

Customer ChampionJavaScript Engineer

Indianapolis, IN

Miguel Olivares Ruiz
Miguel Olivares Ruiz

Customer ChampionSenior Java Engineer

Valencia, Spain

Miguel Rosales Sueiro
Miguel Rosales Sueiro

Customer ChampionPHP Engineer

A Coruña, Spain

Mikael Nousiainen
Mikael Nousiainen

Customer ChampionJava Engineer

Hämeenlinna, Finland

Morgan Woodrow
Morgan Woodrow

Customer ChampionSales Manager, BDR

Charlotte, NC

Myrtle Ossai
Myrtle Ossai

Customer ChampionPeople Experience Specialist

Philadelphia, PA

Natalie Cowan
Natalie Cowan

Customer ChampionSenior Brand Designer

San Francisco, CA

Nathan Wampach
Nathan Wampach

Customer ChampionVP Strategic Finance

Boulder, CO

Neil Simpson
Neil Simpson

Customer ChampionEngineering Coach

Ottawa, Canada

Nick Amundson
Nick Amundson

Customer ChampionAccount Manager

Seattle, WA

Nick Francis
Nick Francis

Customer ChampionFounder & CEO

Boulder, CO

Nickolas Kenyeres
Nickolas Kenyeres

Customer ChampionSenior JavaScript Engineer

Toronto, Canada

Pallavi Singh
Pallavi Singh

Customer ChampionGrowth Marketer

Toronto, Canada

Paola Maciel
Paola Maciel

Customer ChampionTechnical Support Specialist

Wandering...

Pascal Dimassimo
Pascal Dimassimo

Customer ChampionSenior Java Engineer

Montréal, Canada

Patryk Kowalczyk
Patryk Kowalczyk

Customer ChampionSenior Java Engineer

Wandering...

Pearl Friis
Pearl Friis

Customer ChampioniOS Engineer

Charlotte, NC

Pierre-Luc Babin
Pierre-Luc Babin

Customer ChampionJavaScript Engineer

Quebec, Canada

Pilar Garcia
Pilar Garcia

Customer ChampionCloud Security and Data Privacy Lead

Toronto, Canada

Radosław Nowak
Radosław Nowak

Customer ChampionJava Engineer

Warsaw, Poland

Riana Upton
Riana Upton

Customer ChampionSenior Product Marketing Manager

Phoenix, AZ

Rick Shin
Rick Shin

Customer ChampionPHP Engineer

Vancouver, BC

Rikki Tissier
Rikki Tissier

Customer ChampionSr. Engineer

Lynchburg, VA

Ryan Mulrooney
Ryan Mulrooney

Customer ChampionQA Engineer

Wakefield, UK

Ryan Sutardji
Ryan Sutardji

Customer ChampionSenior Product Analyst

Hayward, CA

Sam Magambo
Sam Magambo

Customer ChampionDevOps Engineer

Houston, TX

Saphiya Hindeyeh
Saphiya Hindeyeh

Customer ChampionMarketing Campaign Manager

Los Angeles, CA

Sara Cohen
Sara Cohen

Customer ChampionDirector of Communications

Brooklyn, NY

Sarah Brown
Sarah Brown

Customer ChampionProduct Support Analyst

Clarksville, TN

Sarah-Mei Estrada
Sarah-Mei Estrada

Customer ChampionTechnical Support Specialist

Wandering

Scott Petit
Scott Petit

Customer ChampioniOS Engineer

Dallas, TX

Sean Halpin
Sean Halpin

Customer ChampionSenior Product Designer

Dublin, Ireland

Sewar Nasser
Sewar Nasser

Customer ChampionSenior Account Manager

New York City, NY

Shanell Jefferson
Shanell Jefferson

Customer ChampionBusiness Development Representative

Atlanta, Georgia

Shaun McIlroy
Shaun McIlroy

Customer ChampionProduct Support Analyst

Southampton, UK

Shawna Fisher
Shawna Fisher

Customer ChampionChief Financial Officer

Charleston, SC

Simona Burbacki
Simona Burbacki

Customer ChampionDirector of Account Management

Weehawken, New Jersey

Stacy Pitman
Stacy Pitman

Customer ChampionProduct Designer

Kansas City, MO

Stuart Blake
Stuart Blake

Customer ChampionVP of Sales

New York City, NY

Suchada Stevens
Suchada Stevens

Customer ChampionPeople Ops Business Partner

California, USA

Tamara Zuk
Tamara Zuk

Customer ChampionJavaScript Engineer

Toronto, CA

Tom Graham
Tom Graham

Customer ChampionPHP Engineer

Ibstock, UK

Tom Rayner
Tom Rayner

Customer ChampionSEO Strategist

Glasgow, Scotland

Travis Williams
Travis Williams

Customer ChampionPartnership Business Development Manager

Denver, CO

Victor Velazquez
Victor Velazquez

Customer ChampionGrowth Marketing Strategist

Boston, MA

Wendy Chen
Wendy Chen

Customer ChampionAssistant Controller

Wilmington, MA

Whitney Guerrero
Whitney Guerrero

Customer ChampionProduct Manager

Pittsford, NY

Will Cuadra
Will Cuadra

Customer ChampionTechnical Recruiter

Charlotte, NC

Yves Jans
Yves Jans

Customer ChampionDevOps Engineer

Opglabbeek, Belgium

Zainab Allawala
Zainab Allawala

Customer ChampionAccount Executive

San Francisco, CA

Zuzana Sekerova
Zuzana Sekerova

Customer ChampionProduct Manager

Austin, TX

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