About Us

Our mission is to help you build a company people love.

Help Scout is made by people in over 60 cities around the world, all with a passion for excellence in their craft.

We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.

Since launching in April of 2011, Help Scout now powers 10,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.

To find out if Help Scout is the right fit for your company, start with our Why Help Scout page.

Designed to go the distance

Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.

Your success means everything

Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.

We’re builders without borders

While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.

“While growth is important, team and values are paramount.”

Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.

Oh, and we love getting the whole team together twice a year for a few days of fun and work. Here’s a look at what happened on our recent trip to Scottsdale, Arizona.

 

Meet Our Team

Abigail Phillips
Abigail Phillips

Customer Champion

Somerville, MA

Adrianne Hersrud
Adrianne Hersrud

Customer Champion

Seattle, WA

Agata Niewiadomska
Agata Niewiadomska

Customer Champion

Krakow, Poland

Alison Groves
Alison Groves

Customer Champion

Nashville, TN

Anjuan Simmons
Anjuan Simmons

Customer Champion

Houston, TX

Anthony Gass
Anthony Gass

Customer Champion

Durham, NH

Becca Van Nederynen
Becca Van Nederynen

Customer Champion

Boston, MA

Ben Henderson
Ben Henderson

Customer Champion

Tamarama, Australia

Ben Kuhl
Ben Kuhl

Customer Champion

Louisville, KY

Betina Perez Neder
Betina Perez Neder

Customer Champion

Halifax, NS

Bob Stalmach
Bob Stalmach

Customer Champion

Prague, Czech Republic

Brad Bottjen
Brad Bottjen

Customer Champion

Omaha, NE

Brian Curtich
Brian Curtich

Customer Champion

Barcelona, Spain

Brian Sensale
Brian Sensale

Customer Champion

Wakefield, MA

Bronwyn Gruet
Bronwyn Gruet

Customer Champion

Durham, NC

Buzz Usborne
Buzz Usborne

Customer Champion

Shell Cove, Australia

Casey Lockwood
Casey Lockwood

Customer Champion

Rye, NH

Chanita Simms
Chanita Simms

Customer Champion

Atlanta, GA

Christopher Kiser
Christopher Kiser

Customer Champion

Chicago, IL

Corey Nilan
Corey Nilan

Customer Champion

West Orange, NJ

Craig Davis
Craig Davis

Customer Champion

Tacoma, WA

Dan Svizeny
Dan Svizeny

Customer Champion

Philadelphia, PA

David Doherty
David Doherty

Customer Champion

Edinburgh, UK

Denny Swindle
Denny Swindle

Co-founder

Customer Champion

Louisville, CO

Diane Hadaya
Diane Hadaya

Customer Champion

Westwood, MA

Disha Mungra
Disha Mungra

Customer Champion

Camberwell, Australia

Eli Overbey
Eli Overbey

Customer Champion

Knightdale, NC

Elyse Roach
Elyse Roach

Customer Champion

Los Angeles, CA

Emily Chapman
Emily Chapman

Customer Champion

Los Angeles, CA

Emily Triplett Lentz
Emily Triplett Lentz

Customer Champion

Oakland, CA

Gaby Martinez Dumit
Gaby Martinez Dumit

Customer Champion

Houston, TX

Gilberto Valverde
Gilberto Valverde

Customer Champion

Wandering ...

Herby G
Herby G

Customer Champion

New York, NY

Jacob Wallace
Jacob Wallace

Customer Champion

Dallas, TX

Jake Borr
Jake Borr

Customer Champion

Boston, MA

Jamie McDonald Gibson
Jamie McDonald Gibson

Customer Champion

Lewes, UK

Jared McDaniel
Jared McDaniel

Co-founder

Customer Champion

Nashville, TN

Jason Ramey
Jason Ramey

Customer Champion

Louisville, KY

Javier Silverio Lopez
Javier Silverio Lopez

Customer Champion

London, UK

Jessica Noland
Jessica Noland

Customer Champion

Austin, TX

Juan Pablo Lomeli Diaz
Juan Pablo Lomeli Diaz

Customer Champion

Barcelona, Spain

Juan Pereira
Juan Pereira

Customer Champion

Montevideo, Uruguay

Julie Hammers
Julie Hammers

Customer Champion

Saint Louis, MO

Justine Jordan
Justine Jordan

Customer Champion

Somerville, MA

Kalina Spasova
Kalina Spasova

Customer Champion

Bristol, UK

Kelly Herring
Kelly Herring

Customer Champion

Melbourne, Australia

Kelly Hummell
Kelly Hummell

Customer Champion

Denver, CO

Kristi Thompson
Kristi Thompson

Customer Champion

Denver, CO

Kyle Reid
Kyle Reid

Customer Champion

Raynham, MA

Leah Knobler
Leah Knobler

Customer Champion

Boston, MA

Linda Eliasen
Linda Eliasen

Customer Champion

Brooklyn, NY

Malika Lim
Malika Lim

Customer Champion

Vancouver, BC

Maria Petrunina
Maria Petrunina

Customer Champion

Sudbury, MA

Mat Patterson
Mat Patterson

Customer Champion

Wollongong, Australia

Matt Plays
Matt Plays

Customer Champion

Burlington, VT

Maxi Ferreira
Maxi Ferreira

Customer Champion

Mendiolaza, Argentina

Megan Chinburg
Megan Chinburg

Customer Champion

Turin, IT

Melanie Shears
Melanie Shears

Customer Champion

Willowick, OH

Michal Kierat
Michal Kierat

Customer Champion

London, UK

Michal Vrtiak
Michal Vrtiak

Customer Champion

Prague, Czech Republic

Mikael Nousiainen
Mikael Nousiainen

Customer Champion

Hämeenlinna, Finland

Mo McKibbin
Mo McKibbin

Customer Champion

Los Angeles, CA

Nick Francis
Nick Francis

Co-founder

Customer Champion

Boulder, CO

Nickolas Kenyeres
Nickolas Kenyeres

Customer Champion

Ontario, Canada

Nikki Perry
Nikki Perry

Customer Champion

Oakland, CA

Owen Convey
Owen Convey

Customer Champion

Barcelona, Spain

Paola Maciel
Paola Maciel

Customer Champion

Wandering ...

Pearl Friis
Pearl Friis

Customer Champion

Charlotte, NC

Pierre-Luc Babin
Pierre-Luc Babin

Customer Champion

Quebec, Canada

Rachel Baskerville
Rachel Baskerville

Customer Champion

Monforte de Lemos, Spain

Rick Shin
Rick Shin

Customer Champion

Vancouver, BC

Ryan Mulrooney
Ryan Mulrooney

Customer Champion

Wakefield, UK

Sam Symons
Sam Symons

Customer Champion

Christchurch, New Zealand

Sarah-Mei Estrada
Sarah-Mei Estrada

Customer Champion

Cambridge, MA

Scott Alexander-Bown
Scott Alexander-Bown

Customer Champion

Bristol, UK

Scott Petit
Scott Petit

Customer Champion

Dallas, TX

Sean Halpin
Sean Halpin

Customer Champion

Dublin, Ireland

Shaun McIlroy
Shaun McIlroy

Customer Champion

Southampton, UK

Shawna Fisher
Shawna Fisher

Customer Champion

Charleston, SC

Shay Cichocki
Shay Cichocki

Customer Champion

Wandering ...

Terrence L. Jones
Terrence L. Jones

Customer Champion

Wandering ...

Tessa Nordgren
Tessa Nordgren

Customer Champion

New Westminster, Canada

Tim Thyne
Tim Thyne

Customer Champion

Nashua, NH

Tom OConnor
Tom O'Connor

Customer Champion

Calgary, Canada

Tom Graham
Tom Graham

Customer Champion

Ibstock, UK

Tom Kish
Tom Kish

Customer Champion

Oklahoma City, OK

Ulaize Hernández Troyas
Ulaize Hernández Troyas

Customer Champion

Wandering ...

Vesna Leonard
Vesna Leonard

Customer Champion

Waterloo, Canada

Yves Jans
Yves Jans

Customer Champion

Opglabbeek, Belgium

Zainab Allawala
Zainab Allawala

Customer Champion

San Francisco, CA