Help Scout vs. Gorgias

The simple-yet-powerful way to support your shop

Considering Gorgias? Choose the all-in-one solution that’s built to grow with you and provides flexibility as you scale.


More than 12,000 businesses delight their customers with Help Scout

Why brands choose Help Scout

When shopping for software, you’re opting for more than just features. Help Scout has the tools you need, transparent pricing and a team of experts to support you every step of the way.

  • Move Faster

    Avoid unnecessary distractions. Our gorgeous and simple interface makes it easy to focus on the task at hand.

  • Grow without surprises

    Our transparent pricing enables teams of all sizes get to inbox zero with zero unexpected price hikes.

  • Be helped while helping

    We’ve been empowering fast-growing brands to deliver outstanding support for over a decade. We can help you too!

  • Get started in minutes

    With a platform that’s easy-to-use, you can send your first reply in 15 minutes and be a power user in just a day.


I love its simplicity and how it keeps the communication to our customers just as normal email. Shopify orders [are] directly linked and embedded in the Help Scout conversations. Highly recommend!

Jeff Sheldon
Jeff Sheldon

Founder and Designer, has used Help Scout for a decade

Come on over
We’ve got everything you need

Shopify Integration

Resolve issues with Shopify orders

Stay in the flow and in the know with our Shopify integration. Don’t click out to view order details or manage orders, do it all in Help Scout.

Omnichannel Support

Deliver great support across channels

No matter where customers are reaching out from—email, chat, Instagram, Facebook—you can answer them all in one shared inbox, fast.


AI Features

Move at the speed of (de)light

We’ve made AI easy. Use AI to draft responses, improve your replies, summarize all your convos, and streamline everything you do.


Make more time for the big stuff

Automate the tedious but critical tasks that slow your team down. Workflows help you bring order to chaos and respond to customers faster.


More than just a pretty interface

Beyond our product, we’ve been the top thought leader in the support industry for over ten years. We’re committed to helping you grow with content and resources to guide you.

Screenshot: Beacon
Screenshot: Docs
Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

Book a DemoBook a Demo