Give the right response right away
Help them help themselves
Offer real-time, real human support
Delight your customers
Supercharge your team
Tips and actionable content
Resources to help you grow
Free training and demos
Our history and values
Join the team
Tap into your team’s top questions, volume, busiest hours, and more.
Report on the important parts, like response times, handle times, and wait times.
Get insights to fix things faster and tie performance back to company goals.
Report on email productivity and response times.
Measure key metrics like wait time and chat duration.
Dig into everything from time saved to answer rate.
Keep track of your social media support metrics.
Don’t guess how they’re feeling. Get the customer satisfaction scores to prove it.
Easily measure your support quality and quantity. From the team down to individual performance.
Get a thumbs up (or down), rate with bite-sized emoji, and offer open text with microsurveys.
Get nitty gritty with conditional formatting to slice and dice the data how you want it.
Reports and dashboards in an instant.
Detailed data displayed how you want it.
Easy exports as CSV or XLS files.
Help Scout makes it easy for us to make informed and cohesive decisions around supporting our customers and making their experience as seamless as possible.
Learn the platform in less than an hour.Become a power user in less than a day.