All your performance 
questions, answered

insights-analytics--hero--busy
“When are we busiest?”

Prepare for the rush with reports that make it easy to understand volume.


insights-analytics--hero--efficiency
“Where can we be more efficient?”

Metrics like response time, handle time, and wait time show you where to focus.

insights-analytics--hero--conditions
“I wonder if it can tell me...”

Custom reports answer just about anything you dream up. Add conditions and watch the magic happen.

Your roadmap to happier customers

12,000+ support leaders make smarter decisions with Help Scout reports

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