If you’re early, you’re on time

Deliver support ahead of schedule and engage customers when they need it most. Messages make it easy to gather info, share announcements, and reach out proactively.


Use that valuable virtual real estate

Messages are a smart way to grab attention. Customize banners, chat modals, or surveys to deliver exactly the type of message that aligns with your goals.

Give guidance and a great first impression. Message your way through user onboarding for a fast and delightful experience.

Onboard your newbies

Keep your customers up-to-date about outages, sales, new features and more with in-app announcements.

Announce the latest

When your customers need to talk to someone, let them know you have live chat with a welcoming message.

Invite them to chit in the chat

Capture customer feedback and sentiment in context. Use NPS or pick from our survey library of emoji and text-based styles to get the insights you need.

Onboard your newbies
Announce the latest
Invite them to chit in the chat

Do it all with Messages

When it comes to pricing, we hate surprises

Get 2,000 Messages free with every plan. Beyond that, set your monthly spending limit and only pay for who you reach.

See pricing for Messages

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Become a Messages magician

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Beacon & Messages Live Class
Blog Roll Image 4Message Styles
4 Message Styles and How to Use Them
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How to Get More Shoppers to Purchase with Messages
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Screenshot: Docs
Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

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