Support Toolkit

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service.

The Best Advice for Scaling Your Shop
The Best Advice for Scaling Your Shop

Ecommerce founders and experts share the automation tools, social media strategies, and customer experience insights that helped them grow and retain a loyal customer base.

The Support Manager's Guide to Better 1:1 Meetings
The Support Manager's Guide to Better 1:1 Meetings

Everything a customer support manager needs to hold better one-on-ones. A short video lesson, sample 1:1 templates, ice-breaker questions and more.

Help Scout's Guide to Crafting Culture
Help Scout's Guide to Crafting Culture

How to create a remote workplace where people thrive.

Getting Started with Social Media Support
Getting Started with Social Media Support

Learn the benefits of supporting customers on social and get the tools you need to set a social media support strategy in motion for your company.

Customer Service Interview Builder
Customer Service Interview Builder

View sample job descriptions, select from 60+ targeted questions, and quickly and easily build the most effective interview for your next customer-facing role.

The Art and Craft of Online Service
The Art and Craft of Online Service

40 short essays for people building customer-centric companies — covering everything from career building to AI, empathy, customer experience, and the role of service.

13 Response Templates for Tricky Customer Service Emails
13 Response Templates for Tricky Customer Service Emails

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.

4 Customer Success Plan Templates and How to Use Them
4 Customer Success Plan Templates and How to Use Them

These free customer success plan templates will help guide your team toward providing the best possible experience for your customers.

How to Know When It's Time to Hire For Your Support Team
How to Know When It's Time to Hire For Your Support Team

It can be tricky to know exactly when to hire for your customer support team. Here are some strategies for picking the perfect moment.

Understanding Consumer Behavior to Convert More Customers
Understanding Consumer Behavior to Convert More Customers

Learn how customers buy with these 10 consumer behavior studies to help enhance your persuasion, influence, and marketing efforts.

Step-By-Step Guide: Measuring Customer Service ROI
Step-By-Step Guide: Measuring Customer Service ROI

Learn about the complexities of measuring Customer Service ROI. Despite being a cost center, it's essential to quantify its impact on revenue. Dive into methods, metrics, and strategies to accurately assess its return on investment, fostering long-term business success.

6 Great Templates for Customer Onboarding Emails
6 Great Templates for Customer Onboarding Emails

Customer success managers are already busy. Save time (and improve your customers' experience!) with these onboarding email templates.

Foundations of Great Service
Foundations of Great Service

Learn the building blocks for reliable, high-quality customer experiences in this free six-part course.

Customer Support Hiring Calculator
Customer Support Hiring Calculator

See how changes in your customer growth, conversation volume, and self-service uptake will affect your customer service hiring needs.

Fundraising for the Reluctant Founder
Fundraising for the Reluctant Founder

Learn how to fundraise without sacrificing your company's values by signing up for this five-week email series from Help Scout's CEO.

Social Media Support Strategy Worksheet
Social Media Support Strategy Worksheet

Plan out a social media support strategy for your business using our free, interactive worksheet.

21 Key Customer Service Skills (and How to Develop Them)
21 Key Customer Service Skills (and How to Develop Them)

Explore the 21 essential customer skills skills every customer support pro needs to develop. From problem-solving to clear communication, read how you can elevate your customer experience.

26 Customer Service Interview Questions (+ Interview Tips)
26 Customer Service Interview Questions (+ Interview Tips)

Divide these 26 customer service interview questions among your hiring team, and you’ll get the information you need to hire top talent. (36 kB)

 Buyer's Guide to Choosing the Right Customer Support Tool: Ebook
Buyer's Guide to Choosing the Right Customer Support Tool: Ebook

Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.

The Complete Guide to Email Management in Higher Education
The Complete Guide to Email Management in Higher Education

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes.

7 Steps to Build a Thriving Customer Service Team
7 Steps to Build a Thriving Customer Service Team

Whether you’re starting a support department from scratch or have been managing customer support for a while and want to ensure it is structured to succeed, these seven building blocks make for a solid foundation.

47 Pro Tips on How to Talk to Customers
47 Pro Tips on How to Talk to Customers

Have better conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers.

The Complete Guide to Email Management in Higher Education: Ebook
The Complete Guide to Email Management in Higher Education: Ebook

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes.

8 Free Customer Satisfaction Survey Templates
8 Free Customer Satisfaction Survey Templates

Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.

Help Scout’s Ultimate Guide to Remote Management
Help Scout’s Ultimate Guide to Remote Management

A compilation of the most important remote management tips Help Scout's founder learned running a fully remote company for 10 years.

Buyer's Guide to Choosing the Right Customer Support Tool
Buyer's Guide to Choosing the Right Customer Support Tool

Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.

How to Write Support Emails Your Customers Will Love
How to Write Support Emails Your Customers Will Love

Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier customers.