The Supportive Weekly. It’s not boring.
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.
This newsletter, and the writing, is almost always wholesome and I look forward to reading it in an otherwise busy inbox and life.”
These newsletters are hilarious and insightful, and I look forward to reading them when they hit my inbox!”
You do a great job with making customer service related newsletters fresh, useful and fun!”
I love reading your weekly emails and always share your golden nuggets with the team.”
I love your emails. They never disappoint. I always glean something meaningful from each one.”
The Supportive Weekly newsletter is the highlight of my work week! It's full of humor, wit, and well thought out pointers on improving your customer service and experience skills.”
I genuinely look forward to this newsletter each week. I have never before had such a consistent and completely joyous experience with a newsletter in my millennial lifetime.”
I enjoy these emails. They are short enough for me to quickly read through them, funny enough for me to enjoy them, and insightful enough for me to appreciate them.”
Read some past newsletters
Social Media Customer Service
Delivering customer service on social media channels is like having a family argument live on stage with Dr. Phil. Truth is real, but you're also playing to an audience.
The Beginner's Mind
Being able to put yourself back into the mind of a beginner, to see it again from their perspective, is a critical skill. Here's to never losing our learner's mindset.
New Tricks for Old Dogs
Are you resisting change because it is a mistake, or because you feel uncomfortable with a new approach? The difference is important.