The Supportive Weekly. It’s not boring.

The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.

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Social Media Customer Service

Social Media Customer Service

Delivering customer service on social media channels is like having a family argument live on stage with Dr. Phil. Truth is real, but you're also playing to an audience.

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The Beginner's Mind

The Beginner's Mind

Being able to put yourself back into the mind of a beginner, to see it again from their perspective, is a critical skill. Here's to never losing our learner's mindset.

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New Tricks for Old Dogs

New Tricks for Old Dogs

Are you resisting change because it is a mistake, or because you feel uncomfortable with a new approach? The difference is important.

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