The Supportive Weekly. It’s not boring.
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.
This newsletter, and the writing, is almost always wholesome and I look forward to reading it in an otherwise busy inbox and life.”
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You do a great job with making customer service related newsletters fresh, useful and fun!”
I love reading your weekly emails and always share your golden nuggets with the team.”
I love your emails. They never disappoint. I always glean something meaningful from each one.”
The Supportive Weekly newsletter is the highlight of my work week! It's full of humor, wit, and well thought out pointers on improving your customer service and experience skills.”
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Read some past newsletters
Social Media Customer Service
Delivering customer service on social media channels is like having a family argument live on stage with Dr. Phil. Truth is real, but you're also playing to an audience.
The Beginner's Mind
Being able to put yourself back into the mind of a beginner, to see it again from their perspective, is a critical skill. Here's to never losing our learner's mindset.
New Tricks for Old Dogs
Are you resisting change because it is a mistake, or because you feel uncomfortable with a new approach? The difference is important.