Happy customers. Happy team. Warm fuzzies.


$20per user per month

Intuitive, world-class support tools for growing teams

Get started with...
  • 2 Mailboxes, 1 Docs siteAdditional Mailboxes are $10 each/month and Docs sites are $20 each/month
  • Up to 25 users
  • Live chat
  • In-app messaging
  • Beacon help widget
  • Custom reports​​Track results on every channel with out-of-the-box reports, and create custom views for your key metrics
  • Automated workflowsSet up rules to filter emails and automate actions
  • Customer properties​​Enrich customer profiles with custom attributes
  • API and 50+ integrations
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$35per user per month

Advanced collaboration and organization for rapid growth

All Standard features and...
  • 5 Mailboxes, 2 Docs sitesAdditional Mailboxes are $10 each/month and Docs sites are $20 each/month
  • No user limit
  • Custom fieldsSet or require fields to use custom data on each conversation in workflows, reports, and the API
  • TeamsAssign conversations to a group of users and run reports on their activity
  • Advanced permissionsGrant access and visibility on the company, team, and user level
  • Unlimited reporting history
  • Advanced API access​​400 API calls per minute and access reporting endpoints
  • Salesforce, Jira, HubSpot apps
  • HIPAA complianceAdd-on
  • Enterprise securitySAML authentication and IP restrictionsAdd-on


$60per user per month

Personalized service and enterprise security for large teams

All Plus features and...
  • Unlimited Mailboxes
  • Unlimited Docs sites
  • No user limit
  • Enterprise securitySAML authentication and IP restrictions
  • HIPAA compliance
  • API rate limit increase​​800 API calls per minute
  • Concierge onboarding service
  • Dedicated account manager
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You can count on us

We're here to help from day one, with 24/6 outstanding support, backed up by a 30-day money back guarantee. This is the beginning of a beautiful friendship.

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One tree per customer

As a certified B Corp, we’re doing what we can to leave the world better than we found it. When you become a customer, we’re planting a tree with The Nature Conservancy to say thanks.

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Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

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