Plans to help every teamdelight more customers
Save up to 12%
Save up to 12%
per user per month (limit 25)
All the basics to get started with multi-channel support
Try for freeper user per month (10+ users)
Security, scale, and hands-on service for large teams
Contact UsWant a walk-through? We can get you from zero to power user in an hour.
This is the beginning of a beautiful friendship, so our team’s here to help starting on day one. Every Help Scout plan comes with:
Email or chat with our friendly team of experts 24 hours a day, six days a week.
We think you’ll love us, but if you don’t you’ve got 30 days to change your mind.
As a certified B Corp, we want to leave the world better than we found it. We plant a tree with The Nature Conservancy for every customer.
Help Scout is committed to keeping your data secure. We are GDPR and SOC 2 compliant, and offer advanced security and HIPAA options.
Help Scout for Good is a program for non-profits and B-corps. We’ve also got a startup plan to help early-stage companies grow.
Respond to 56% more customer messages in the first year.
Decrease your team’s response times by an average of 30 minutes.
Businesses report increased loyalty by focusing on customer service.
Reduce email volume by 30% with self-serve support.
per userUsers are members of your team in Help Scout per month
per userUsers are members of your team in Help Scout per month
per userUsers are members of your team in Help Scout per month
Users are members of your team in Help Scout.
Control visibility and access at the company, team, or user level.
Assign conversations and monitor reports based on a group of users
Free users with who can view and collaborate but not reply.
Bring customer conversations across channels into a shared inbox with collaboration and automation.
Use Snooze to set a date and time for a conversation to return to the top of your inbox.
Schedule emails to arrive exactly when you want with send later.
Assign conversations, leave internal notes, and see when another team member is replying to avoid duplicate replies.
Create a library of saved responses to FAQs you can search and insert in two clicks.
View customer data and conversation history in an auto-populated and editable sidebar.
Use tags to label conversations, monitor trends, and start automations.
Track custom data points on each conversation for use in reporting and workflows.
Group conversations based on criteria like tags, assignments, status, and more.
Use AI to draft replies to conversations based on past conversations and help content.
Expand, shorten, edit, or translate text with AI.
Summarize back-and-forth conversations into a few bullet points with AI.
Manage customer emails as a team.
Offer live chat anywhere in your website or app.
Handle customer conversations through Instagram and Facebook Messenger.
Make and receive phone calls, logged in Help Scout.
Send and receive texts from your Help Scout inbox.
Set up automations to organize, assign, or reply to conversations.
Filter reports and activate the auto reply based on your operating hours.
Create a confirmation that is sent to customers as soon as their message is received.
Build a searchable and branded help center or knowledge base.
Use preset options, or control the look and feel of your site with custom CSS.
Create and organize articles with text, images, hyperlinks, videos, and tables.
Optimized for search with an auto-generated sitemap and configurable SEO options.
Embed contact forms or live chat into your help center.
Control who can view your Docs site via API.
Customize a help widget you can place anywhere in your website or app.
Guide viewers to contact you or view self-help options.
Offer live chat or contact forms on any page, linked directly to your inbox.
Suggest different help content depending on the page URL.
Send visitors targeted messages on your website or in your app.
Collect answers to short-form surveys such as NPS anywhere on your website or in your app.
Collect customer satisfaction ratings and view the results in reports.
Prebuilt reports give you insight into volume, responses, and customer happiness on each channel.
Filter reporting data into distinct views by conversation type, mailbox, tag, or folder.
Perform custom analysis by exporting your reporting data to a CSV or Excel file.
Safely store protected health information (PHI) in Help Scout.
Sign in to Help Scout with your company’s SSO credentials using any SAML-compatible identity provider
Limit access to your Help Scout account to users connecting from a predefined list of IP address ranges or individual IPs.
Connect Help Scout to other web services your business depends on.
Pull in customer activity details from Salesforce to Help Scout.
Bring contextual information about your customers into Help Scout
Create a new Jira issue from a Help Scout conversation.
A quick way for developers to pull customer data from a third party source into the sidebar.
Read/write data and connect more key systems with Help Scout.