Plans to help every teamdelight more customers

Save up to 20%

Standard

$25
$20

per user per month (limit 25)

Try for free
  • 2 shared inboxes with email, live chat, and social channels
  • 1 Docs knowledge base
  • Beacon help widget
  • Automated workflows
  • In-app messaging (See Pricing)
  • Custom reports
  • API and 100+ integrations

Plus

$50
$40

per user per month

Try for free
  • 5 shared inboxes with email, live chat, and social channels
  • 2 Docs knowledge bases w/ restricted access
  • 25 free light users
  • Advanced permissions
  • Advanced tracking w/ custom fields
  • Group users into teams
  • AI summarize
  • AI assist
  • Custom reports w/ unlimited history
  • Salesforce, Jira, HubSpot apps

Pro

$Annual only
$65

per user per month (10+ users)

Contact Us
  • 25 shared inboxes with email, live chat, and social channels
  • 10 Docs knowledge bases w/ restricted access
  • 50 free light users
  • Enterprise security
  • HIPAA compliance
  • Tiered discounts
  • Concierge onboarding services
  • Dedicated account manager w/ account optimization reviews
  • Quarterly team training
  • Advanced API access

All the features you need to stay productive.

Jump to plan details

See Help Scout in Action

Want a walk-through? We can get you from zero to power user in an hour.

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We’ve got your back

This is the beginning of a beautiful friendship, so our team’s here to help starting on day one. Every Help Scout plan comes with:

  • World-class support, 24/6

    Email or chat with our friendly team of experts 24 hours a day, six days a week.

  • Money-back guarantee

    We think you’ll love us, but if you don’t you’ve got 30 days to change your mind.

pricing--value-backed-by-hs

More than 12,000 businesses delight their customers with Help Scout

One tree per customer

As a certified B Corp, we want to leave the world better than we found it. We plant a tree with The Nature Conservancy for every customer.

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Secure. Private. Transparent.

Help Scout is committed to keeping your data secure. We are GDPR and SOC 2 compliant, and offer advanced security and HIPAA options.

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Non-profit and startup pricing

Help Scout for Good is a program for non-profits and B-corps. We’ve also got a startup plan to help early-stage companies grow.

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Results you can see and measure

56%

Respond to 56% more customer messages in the first year.

30min

Decrease your team’s response times
 by an average of 30 minutes.

92%

Businesses report increased loyalty
 by focusing on customer service.

30%

Reduce email volume by 30% with self-serve support.

Compare plans and features

Standard

$20

per userUsers are members of your team in Help Scout per month

Try for free

Plus

$40

per userUsers are members of your team in Help Scout per month

Try for free

Pro

$65

per userUsers are members of your team in Help Scout per month

Contact Us

Team Management

Standard
Plus
Pro
  • Users

    Users are members of your team in Help Scout.

    Up to 25 users
    Unlimited users
    Minimum of 10 users
  • Advanced permissions

    Control visibility and access at the company, team, or user level.

  • Teams

    Assign conversations and monitor reports based on a group of users

  • Light Users

    Free users with who can view and collaborate but not reply.

    25 light users
    50 light users

Shared Inbox

Standard
Plus
Pro
  • Inbox

    Bring customer conversations across channels into a shared inbox with collaboration and automation.

    2 Inboxes
    5 Inboxes
    25 Inboxes
  • Team collaboration

    Assign conversations, leave internal notes, and see when another team member is replying to avoid duplicate replies.

  • Saved replies

    Create a library of saved responses to FAQs you can search and insert in two clicks.

  • Customer profile & activity history

    View customer data and conversation history in an auto-populated and editable sidebar.

  • Tags

    Use tags to label conversations, monitor trends, and start automations.

  • Custom fields

    Track custom data points on each conversation for use in reporting and workflows.

  • AI assist

    Expand, shorten, edit, or translate text with AI.

  • AI summarize

    Summarize back-and-forth conversations into a few bullet points with AI.

Communication Channels

Standard
Plus
Pro
  • Email

    Manage customer emails as a team.

  • Live chat

    Offer live chat anywhere in your website or app.

  • Social Media

    Handle customer conversations through Instagram and Facebook Messenger.

  • Phone/voice

    Make and receive phone calls, logged in Help Scout.

    (via integration)
    (via integration)
    (via integration)
  • SMS

    Send and receive texts from your Help Scout inbox.

    (via integration)
    (via integration)
    (via integration)

Automation

Standard
Plus
Pro
  • Workflows

    Set up automations to organize, assign, or reply to conversations.

  • Office hours

    Filter reports and activate the auto reply based on your operating hours.

  • Auto reply

    Create a confirmation that is sent to customers as soon as their message is received.

Knowledge Base

Standard
Plus
Pro
  • Docs

    Build a searchable and branded help center or knowledge base.

    1 Docs site
    2 Docs sites
    10 Docs sites
  • Custom site branding

    Use preset options, or control the look and feel of your site with custom CSS.

  • Articles

    Create and organize articles with text, images, hyperlinks, videos, and tables.

  • SEO optimization

    Optimized for search with an auto-generated sitemap and configurable SEO options.

  • Contact forms

    Embed contact forms or live chat into your help center.

  • Restricted docs

    Control who can view your Docs site via API.

Help Widget

Standard
Plus
Pro
  • Beacon help widget

    Customize a help widget you can place anywhere in your website or app.

  • Modes

    Guide viewers to contact you or view self-help options.

  • Contact forms / live chat

    Offer live chat or contact forms on any page, linked directly to your inbox.

  • Self-service content

    Suggest different help content depending on the page URL.

Messaging and Surveys

Standard
Plus
Pro
  • Messages

    Send visitors targeted messages on your website or in your app.

  • Microsurveys

    Collect answers to short-form surveys such as NPS anywhere on your website or in your app.

  • CSAT ratings

    Collect customer satisfaction ratings and view the results in reports.

Reporting

Standard
Plus
Pro
  • Pre-built reports

    Prebuilt reports give you insight into volume, responses, and customer happiness on each channel.

    2 years of data
    Unlimited history
    Unlimited history
  • Custom reports

    Filter reporting data into distinct views by conversation type, mailbox, tag, or folder.

    2 years of data
    Unlimited history
    Unlimited history
  • Export

    Perform custom analysis by exporting your reporting data to a CSV or Excel file.

Security

Standard
Plus
Pro
  • HIPAA compliance

    Safely store protected health information (PHI) in Help Scout.

  • SAML authentication

    Sign in to Help Scout with your company’s SSO credentials using any SAML-compatible identity provider

  • IP restrictions

    Limit access to your Help Scout account to users connecting from a predefined list of IP address ranges or individual IPs.

Integrations

Standard
Plus
Pro
  • Access to 100+ apps

    Connect Help Scout to other web services your business depends on.

  • Salesforce integration

    Pull in customer activity details from Salesforce to Help Scout.

  • HubSpot integration

    Bring contextual information about your customers into Help Scout

  • Jira integration

    Create a new Jira issue from a Help Scout conversation.

  • Custom apps

    A quick way for developers to pull customer data from a third party source into the sidebar.

  • API access

    Read/write data and connect more key systems with Help Scout.

    200 calls/minute, no access to reporting endpoints
    400 calls/minute, all endpoints
    800 calls/minute, all endpoints

Get Started

Learn the platform in less than an hour.
Become a power user in less than a day.