Help Scout vs. Freshdesk

Help Scout is a complete customer support platform that delivers all the tools growing teams need to create a best-in-class customer experience.

Why choose Help Scout over Freshdesk?

​​Though Freshdesk offers a large array of features, most teams only use a fraction of what they offer. With Help Scout, you get access to a refined set of features focused on delivering the best customer experience possible — all without breaking the bank.

software

Impactful features

We’re focused on providing support teams with an easy-to-use platform that helps you do your job better — not developing a laundry list of features that weigh you down.

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Scales with you

Help Scout is built for growing teams. Start with a simple shared inbox, then add in automations, integrations, and other support channels as you need them.

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Simple set up

Just getting Freshdesk set up can take weeks. With Help Scout, you can get set up in minutes and be a power user in a day.

How we stack up

It’s not just us, buyers on Capterra are saying the same thing about their experiences. Help Scout scores higher in the following categories that matter most for customers.

Overall
4.7out of 5out of 5    |   Freshdesk: 4.5
Freshdesk: 4.5
Ease of Use
4.7out of 5out of 5    |   Freshdesk: 4.5
Freshdesk: 4.5
Customer Service
4.8out of 5out of 5    |   Freshdesk: 4.5
Freshdesk: 4.5

Transparent Pricing

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Consistent pricing

Whether you’re a team of five or 500, our per-agent cost stays the same.

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More value for less

Shared inboxes, live chat, proactive messaging, and a help center are all included in your plan.

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No contracts

No red tape, just sign up and go.

Help Scout is right for you if...

We understand the challenges unique to scaling and built Help Scout to specifically address those needs. Enterprise software companies like Freshdesk build for their largest users, which have different priorities and budgets.

Customer support is about talking with customers. With Help Scout, you can start having conversations in minutes — with fewer clicks — and manage the setup yourself. There’s no need for outside consultants or teams of dedicated admins, even if you have a complex support setup.

Help Scout can be as simple or powerful as you need it to be. As your needs get more complex, Help Scout is ready to meet the challenge with features like workflows, tags, custom fields, and reporting. They all work together to let you focus on what matters most — talking with your customers.

If 10 years of supporting support teams has taught us anything, it’s that customer service matters. With Help Scout, you get access to world-class support 24x6. If you want to learn on your own schedule, we also offer a robust library of easy-to-navigate help documentation.

Freshdesk is right for you if...

You absolutely can manage phone conversations using Help Scout, but we don’t have as many dedicated tools for that specific use case as Freshdesk does. If you’re primarily doing phone support, Freshdesk may be the right option for you.

What you can do with Help Scout

Email

Share team inboxes

Whether you have a team of 2 or 200, Mailboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience.

More about Shared Inboxes
Mailbox: Screenshot
Mailbox: Avatar

Knowledge base

Deliver instant answers

Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer.

More about the Knowledge Base
Illustration: Guest Pass

Live chat

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion

More about Live Chat

Reports

Manage your team

Measure what matters with Help Scout’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.

More about Reports
Reports: Screenshot

Integrations

Connect the tools you already use

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

See all Integrations
Integrations: Screenshot

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes