Looking for an alternative to Freshdesk?

Help Scout reduces complexity for agents while creating a delightful experience for customers.

See how Grabcad keeps 1 million engineers happy with Help Scout

Compare by Price

A more affordable alternative to Freshdesk, Help Scout delivers all the features including premium support. No contracts, no upsells, no surprises.

Help Scout

$20/User, Standard plan


$29/User, Garden plan


Manage everything in one place

You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.

Self-service your customers will love

Docs is comparable to Desk.com's knowledge base feature. You can create up to 5 knowledge base sites that work beautifully on any device.

Help Scout Docs

Keep your finger on the pulse

Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.

Help Scout Reports

Beacon is more than chat.

Help content

​​Lead with relevant articles from Docs, so customers can find answers on their own.


No funny business! If your team isn’t available to chat, Beacon falls back to email.

Live chat

When your team is available, Beacon offers live chat and displays your place in line.

Customer portal

No more second-guessing! Customers can view and reply to previous conversations.

A powerful help desk that fits in your pocket

Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Help Scout Plus

Need a little more oomph?

We’ve got you covered. Upgrading to Help Scout Plus equips your team with advanced features, like enhanced reporting, unlimited teams, unlimited custom fields, and a dedicated customer development manager.

Learn More

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