Help Scout vs. Freshdesk

Pick a platform that's easier to understand

Help Scout is a complete customer support platform that delivers all the tools growing teams need to create a best-in-class customer experience.

Image of Help Scout's core products, Inbox, Docs, and Beacon.

Why choose Help Scout over Freshdesk?

​​Though Freshdesk offers a large array of features, most teams only use a fraction of what they offer. With Help Scout, you get access to a focused set of features to help you deliver the best customer experience possible — all without breaking the bank.

The platform that’s
powerful not perplexing

Inbox

Give the right response right away

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Help Center

Help your customers help themselves

CustomerSupport-Bento-HelpCenter
Messaging

Offer real-time support with real humans

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FYI: You can import your Freshdesk data directly into Help Scout, no IT required.

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All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

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Help Scout is right for you if...

We understand the challenges unique to scaling and built Help Scout to specifically address those needs. Enterprise software companies like Freshdesk build for their largest users, which have different priorities and budgets.

Customer support is about talking with customers. With Help Scout, you can start having conversations in minutes — with fewer clicks — and manage the setup yourself. There’s no need for outside consultants or teams of dedicated admins, even if you have a complex support setup.

Help Scout can be as simple or powerful as you need it to be. As your needs get more complex, Help Scout is ready to meet the challenge with features like workflowstagscustom fields, and reporting. They all work together to let you focus on what matters most — talking with your customers.

If 10 years of supporting support teams has taught us anything, it’s that customer service matters. With Help Scout, you get access to world-class support 24x6. If you want to learn on your own schedule, we also offer a robust library of easy-to-navigate help documentation.

Freshdesk is right for you if...

You absolutely can manage phone conversations using Help Scout, but we don’t have as many dedicated tools for that specific use case as Freshdesk does. If you’re primarily doing phone support, Freshdesk may be the right option for you.

More than 12,000 businesses delight their customers with Help Scout

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