The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
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Customer ServiceUnlocking the Power of Customer Feedback with Microsurveys
Join us on April 12th to learn how to capture feedback from your customers using Help Scout's variety of microsurveys, including NPS, multiple choice, text forms, and more.
Customer ServiceHow To Optimize Your Support Strategy for Messaging Channels
It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.
Customer Service8 Customer Success Software Tools to Encourage Growth
Need a better way to monitor customer health? Here are 8 customer success software platforms to help you reduce churn and encourage growth.
Editor's Picks
Customer ServiceUsing ChatGPT for Customer Service
Could ChatGPT — or something like it, — be used to at least help answer customer service queries? How good is it and in what other ways could it be used in customer service situations?
Inside Help ScoutCreate Help Articles With Confidence Using the New Docs Editor
Through an improved article composition experience and key performance enhancements, the new Docs editor gives teams the ability to confidently create helpful knowledge base articles with ease.
Inside Help ScoutSpace and Support Help Working Parents Thrive
Meet Help Scout employees who are finding harmony as working parents.
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Customer Service
View More PostsCustomer ServiceUnlocking the Power of Customer Feedback with Microsurveys
Join us on April 12th to learn how to capture feedback from your customers using Help Scout's variety of microsurveys, including NPS, multiple choice, text forms, and more.
Customer ServiceHow To Optimize Your Support Strategy for Messaging Channels
It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.
Customer Service8 Customer Success Software Tools to Encourage Growth
Need a better way to monitor customer health? Here are 8 customer success software platforms to help you reduce churn and encourage growth.
Growth & Culture
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Growth & CultureInterviewing at Help Scout: The Insider Perspective
Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.
Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices
A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.
Inside Help Scout
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Inside Help ScoutFriday Notes Keep Us on the Same Page
Help Scout’s CEO shares a weekly written message to clarify his own thinking and unite a globally distributed team.
Inside Help ScoutDeliver a Seamless Support Experience with Messenger in Help Scout
Connect your company’s Facebook Messenger account to Help Scout to better manage customer conversations across multiple channels.
Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth
How Help Scout's Learn Something stipend supports team members' personal and professional growth.
