The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
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Customer ServiceHow to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Join us for the webinar where Close, JustCall, Make, and Help Scout will chat about how to leverage AI tools to enhance your customer support teams and better serve your customers.
Customer ServiceAI Knowledge Base: An Essential Guide
In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you.
Customer ServiceNavigating Product Changes in SaaS Support
The constant changes in SaaS software can create extra work for support teams, and can require an almost sales-like approach. Here's how to succeed through periods of change.
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Customer Service
View More PostsCustomer ServiceHow to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Join us for the webinar where Close, JustCall, Make, and Help Scout will chat about how to leverage AI tools to enhance your customer support teams and better serve your customers.
Customer ServiceAI Knowledge Base: An Essential Guide
In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you.
Customer ServiceNavigating Product Changes in SaaS Support
The constant changes in SaaS software can create extra work for support teams, and can require an almost sales-like approach. Here's how to succeed through periods of change.
Growth & Culture
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Growth & Culture53 Key Ecommerce Statistics: Trends, Insights, and Predictions
In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy.
Growth & CultureHow to Improve Ecommerce Customer Experience (11 Ways)
We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.
Growth & CultureCustomer Acquisition Cost Explained: Strategies for Sustainable Growth
In this comprehensive guide, we explore what customer acquisition cost (CAC) is, why it’s important, how to calculate it, and strategies to improve it.
Inside Help Scout
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Inside Help ScoutIntroducing AI Assist for Better, Faster Responses
AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.
Inside Help ScoutFinding Joy in the Feedback Loop — Through Improv and in the Queue
Supporting folks as they engage in all the things that fill them up outside of work is a priority at Help Scout.
Inside Help Scout5 Ways Customer Success Teams Can Use Messages to Boost Engagement
Watch the recording to learn how Messages empowers Customer Success Managers to achieve their goals.
