How to Set Customer Service Goals (+ 7 Example Goals)

customer service4 Ways to Meaningfully Measure Customer Satisfaction

productThe Non-Coder’s Guide to Using the Help Scout API

productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!

customer serviceWriting an Effective Apology Letter to Customers [+ 5 Examples]

cultureHow Help Scout Mitigates Unconscious Bias in Hiring

customer serviceCustomer Service Experience: Definition, Tips, & Examples

customer service6 Essential Tips for Successful Social Media Customer Service

growthIntroducing Against the Grain: A New Series Highlighting Values-Driven Businesses

customer service8 Companies with Exceptional Customer Service + Helpful Tips

customer service7 Tips for Becoming a SaaS Support Professional

customer serviceHow to Create an Inspiring Customer Service Philosophy

growthHow to Build a Winning Customer-Centric Marketing Strategy

customer serviceStep-By-Step Guide: How to Handle Customer Complaints

customer service5 Practical Ways to Automate Ecommerce Customer Service

customer service8 Cringeworthy Examples and Stories of Bad Customer Service