The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Most Recent Posts
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Customer Service8 Free Customer Satisfaction Survey Templates
Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.
Customer ServiceIf customer service were really superheroes
We don't need customer service heroes. We need customer-centric companies producing predictable service outcomes....but what if they really were heroes...
Customer ServiceEmail vs. Live Chat Support
One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings.
Editor's Picks
Customer ServiceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer Service
View More PostsCustomer Service8 Free Customer Satisfaction Survey Templates
Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.
Customer ServiceIf customer service were really superheroes
We don't need customer service heroes. We need customer-centric companies producing predictable service outcomes....but what if they really were heroes...
Customer ServiceEmail vs. Live Chat Support
One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings.
Growth & Culture
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Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices
A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced
Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.
Inside Help Scout
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Inside Help ScoutBring Your Whole Company Closer to Your Customers With Light Users
With light users, you can easily tag in teammates from across your business to collaborate on conversations in Help Scout, and unlock valuable customer data along the way.
Inside Help ScoutHow RealtyNinja Used Help Scout to Scale Their Support Operations
Help Scout is a fantastic support tool, but that’s not all it is. Learn the many ways the RealtyNinja team uses Help Scout to better their business.
Inside Help ScoutHelp Scout & Census: Sync trusted data to delight customers and reduce churn
Today we’re thrilled to announce our partnership with Census, a supercharged operational analytics tool that syncs data from your warehouse into all your business tools, allowing teams to act and automate with confidence.
