The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Most Recent Posts
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Customer ServiceRemoving customer service accents via AI: The wrong solution to a real problem
Sanas claim that their real-time “accent matching” improves understanding by 31% and customer satisfaction by 21%. What does it mean for customer service teams, and how should we think about it?
Customer ServiceHow a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration.
Customer ServiceThe 11 Best Help Desk Software for 2022 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.
Editor's Picks
Customer ServiceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer Service
View More PostsCustomer ServiceRemoving customer service accents via AI: The wrong solution to a real problem
Sanas claim that their real-time “accent matching” improves understanding by 31% and customer satisfaction by 21%. What does it mean for customer service teams, and how should we think about it?
Customer ServiceHow a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration.
Customer ServiceThe 11 Best Help Desk Software for 2022 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.
Growth & Culture
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Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices
A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced
Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.
Inside Help Scout
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Inside Help ScoutHere for it: Work + Life
Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.
Inside Help ScoutStraight From the Source: Help Scout Love
If you want to know what it’s really like to work at Help Scout, read on for the real deal.
Inside Help ScoutProduct Walkthrough: Help Scout for Education
Need help managing communications at your school or university? See how Help Scout can keep your team working together with ease.
