The Help Scout Blog
Tips and ideas to help you delight your customers
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customer serviceMuseum of Customer Support: The World's Oldest Complaint Letter
In 1750 B.C., a disgruntled customer sent a letter of complaint to his copper dealer about a bad batch of ingots. Hear his complaint in this video, and learn what a good apology might look like.
customer service9 Zendesk Alternatives for 2022 (with Side-By-Side Comparison Chart)
Zendesk is the biggest, but that doesn’t mean it’s the best. Check out our list of 9 Zendesk alternatives to consider for your support team.
customer serviceThe Pros and Cons of Free Help Desks + 5 Options to Consider
We weigh the pros and cons of free vs. paid, plus list 5 tools to consider if a free help desk is right for your company's support team.
customer serviceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer ServiceView More Posts
customer serviceWriting Your Own Customer Service Recipe Book
Understanding how and when to deviate from the recipe you started with is how you develop your own style and grow your career as a customer service professional.
customer serviceThe 9 Best Hiver Alternatives for Team Collaboration in 2022
Hiver is a step above a shared mailbox, but it still lacks the collaboration tools many teams need. Consider these 9 Hiver alternatives.
customer serviceDelivering Excellent B2C Customer Service: 7 Best Practices
B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.
Growth & CultureView More Posts
growthDEI at Help Scout: 2021 Update
As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.
growthThe 11 Best Ecommerce Customer Service Software Platforms
This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.
growthHelp Scout’s Step-By-Step Remote Hiring Process
Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company.
Inside Help ScoutView More Posts
productBuild Better Customer Relationships With New Targeted Messages
We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow to Build a Globally Remote Team That Really Works
There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.