product Release Notes: Drag and Drop, Plus More Emoji Support in Beacon

Customer Service Elevate Your Team With an Inspiring Customer Service Philosophy

culture The Value of Taking a Sabbatical

culture The Technical Debt Myth

product Release Notes: Channel-Based Reports Are Rolling Out!

growth 8 Internal Communication Tools to Boost Collaboration

product Release Notes: Beacon Improvements + New Integrations

growth Making (and Breaking) the Help Scout Brand

product Behind the Scenes: The Design of Beacon

Customer Service Why Customer Relations Are Vital to Your Business

product Release Notes: Beacon Modes, Chat Commands, and Lots More

Customer Service 10 Ways to Deliver Good Customer Service

Customer Service Growing Brands By Empowering Communities

culture The Value of Face Time in a Remote Company

product Release Notes: Emojis, PHP Client Update + More

Customer Service 16 Customer Service Skills that Every Employee Needs