The Help Scout Blog
Tips and ideas to help you delight your customers
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customer service11 Key Customer Service Metrics + 4 Real Example Reports
Discover 11 meaningful customer service metrics, learn how to choose the right measurements for your team, and view four example customer service reports.
customer serviceMeasuring Customer Service Success More Broadly
Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.
growthThe 8 Best Ecommerce Help Desks On The Market Today
Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support.
customer serviceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer ServiceView More Posts
customer service9 Guiding Principles for Doing Startup Customer Service Well
Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.
customer serviceEncouraging Support Teams To Write Help Docs
This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so.
customer serviceThe 11 Best Freshdesk Alternatives to Consider in 2022
Tired of Freshdesk or looking for your first help desk? This list of Freshdesk alternatives will help you decide which tool is right for you.
Growth & CultureView More Posts
growthReducing and Handling Ecommerce Shipping Cost Complaints
Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.
growthDEI at Help Scout: 2021 Update
As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.
growthThe 11 Best Ecommerce Customer Service Software Platforms
This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.
Inside Help ScoutView More Posts
productQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow FlexJobs Engages Customers With Proactive Messages
Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.
productBuild Better Customer Relationships With New Targeted Messages
We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.