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Noticing the Small Wins
Customer Service

Noticing the Small Wins

Working in support doesn't come with a ton of big win moments. It's one customer at a time, but that doesn't mean there are moments to notice and appreciate. Here are some to get you started.

Building Connections at Help Scout’s Rome Retreat
Inside Help Scout
Building Connections at Help Scout’s Rome Retreat
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Customer Service
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
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Customer Service

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Noticing the Small Wins
Articles
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Articles
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Articles
The Supportive Podcast Wraps-Up Season 1
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Growth & Culture

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Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Inside Help Scout

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Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
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Explore the Support Toolkit

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Explore the Support Toolkit

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