The Help Scout Blog

Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

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4 Message Styles and How to Use Them
Inside Help Scout4 Message Styles and How to Use Them

Help Scout's Messages feature allows you to reach your customers in-app or on your website to share news and capture sentiment. Here are four message types and how you can use them.

Help Scout vs. Intercom: A Deep-Dive Comparison
Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison

Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.

7 Predictions for Customer Service and Support in 2023
Customer Service7 Predictions for Customer Service and Support in 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.

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Editor's Picks

How to Scale Customer Support Without Compromising Service
Customer ServiceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

How to Hire for Customer Service: A Step-by-Step Guide
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.

How to Build a Thriving Support Team and Department from Scratch
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch

Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.

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Customer Service

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Help Scout vs. Intercom: A Deep-Dive Comparison
Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison

Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.

7 Predictions for Customer Service and Support in 2023
Customer Service7 Predictions for Customer Service and Support in 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.

How To Tell if a Company Is Really Customer-Centric
Customer ServiceHow To Tell if a Company Is Really Customer-Centric

Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.

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Growth & Culture

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10 Practical Ways to Increase Team Productivity
Growth & Culture10 Practical Ways to Increase Team Productivity

Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.

Customer Onboarding: Steps, Examples, and Best Practices
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices

A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced

Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.

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Inside Help Scout

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4 Message Styles and How to Use Them
Inside Help Scout4 Message Styles and How to Use Them

Help Scout's Messages feature allows you to reach your customers in-app or on your website to share news and capture sentiment. Here are four message types and how you can use them.

Top Shelf Reads from Help Scout Leaders
Inside Help ScoutTop Shelf Reads from Help Scout Leaders

Help Scout's leadership team shares books they've loved and learned from.

Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
Inside Help ScoutWords are the Bridge: Finding Harmony in Songwriting and Content Strategy

Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.

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