The Help Scout Blog
Tips and ideas to help you delight your customers
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growthWhat Is Customer Happiness + 11 Ways to Inspire It
Customer happiness contributes to your bottom line and other key business metrics, plus it feels good. This blog post explains how to do it well.
growth6 User Adoption Strategies for Growing SaaS Businesses
Six user adoption strategies that SaaS companies can use to convert trial users into paying customers and improve long-term customer retention.
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
Editor's Picks
customer serviceGPT-3 and AI in Customer Support
GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.
growthA Founder’s Guide to Collecting and Utilizing User Feedback
An introductory guide on how to collect user feedback: the tools to use, the questions to ask, and how to use feedback to build your product.
customer serviceBuild a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer Service
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customer serviceThe Taming of the Queue: 14 Support Queue Management Tips
Understanding and managing the power of the support queue is critical to a sustainable customer service organization. Consider these 14 tips.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceAsk Help Scout: A Customer Service Advice Column
Get answers to your most challenging career or leadership questions in Help Scout's new customer service advice column by Mat Patterson.
Growth & Culture
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growth6 Customer Experience Books Every Founder Should Read
This list of must-read customer experience books contains some classics, plus a few you might not see in the traditional best CX books lists.
growth5 Effective Customer Loyalty Programs for Small Businesses
All you need to know about the benefits of customer loyalty programs for your small business, plus examples of 5 types of loyalty programs to consider.
growthCX Fitness: Conducting a Customer Experience Analysis
Consider these four questions and one call to action to conduct a customer experience analysis and get your company's CX into shape.
Inside Help Scout
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productCustomer Story: Upstream Tech
Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.
productMarch 2021 Release Notes: Beacon Identify Changes, Messages Editor Updates, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productBehind The Scenes: How a Help Scout Article Is Made
Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.
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