The Help Scout Blog
Tips and ideas to help you delight your customers
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customer serviceHow FAQ Software Can Help Your Small Business
Learn what FAQ software is, how it can benefit your growing business, and a few key features to look for when shopping around.
customer service18 Great FAQ Examples to Improve Your Self-Service Support
These 18 FAQ examples will provide you with a great basis of ideas to work from to make your product's knowledge base content exceptional.
customer service13 Tips and Best Practices for Real Estate Customer Service
Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.
Editor's Picks
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceBuild a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
customer service12 Step Guide to Choosing the Best Help Desk Software
Choosing help desk software can feel like a daunting task. This guide will help you pick the right one for your company.
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Customer Service
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customer service11 Tips on Delivering Great Customer Service in Education
We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.
customer service11 Types of Bad Customer Service (and How To Avoid Them)
Read stories of spectacularly bad customer service, plus get some tips for how to keep situations like these from happening at your company.
customer serviceGoogle Collaborative Inbox: Pros, Cons, and 5 Alternatives
Learn about the advantages and disadvantages of using Google Collaborative Inbox for customer support, plus discover 5 great alternatives.
Growth & Culture
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growthBuilding a Customer-Oriented Company: Strategies & Examples
Read about five examples of great customer-oriented companies, and learn what practices you can put in place to get better yourself.
growthAnnouncing In the Works: A New Publication for Mission-Driven Founders
Help Scout is excited to announce In the Works: a new publication for mission-driven founders who want to stay true to their values as they grow.
growth10 Inspirational Customer Experience Examples
Customer experience examples often err on the side of the emotional and intense, but CX also needs to be baked into your strategies.
Inside Help Scout
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productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow to Build a Globally Remote Team That Really Works
There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.
productCustomer Story: Brain.fm
Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into and consistency of customer success as possible.
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