The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
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Customer ServiceMuseum of Customer Support: Ancient Fast Food
This ancient Roman fast food outlet can teach us how to think clearly about our online customer service today.
Customer ServiceThe 9 Best HappyFox Alternatives on the Market in 2022
If you’re a HappyFox customer who's looking for a new tool, this list of the nine best HappyFox alternatives will help you make a decision.
Customer ServiceThe 9 Best Help Desk Software for Schools and Universities
Adopting the right help desk software can help administrators at universities, colleges, and school districts reduce email volume by 30%.
Editor's Picks
Customer ServiceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer Service
View More PostsCustomer ServiceMuseum of Customer Support: Ancient Fast Food
This ancient Roman fast food outlet can teach us how to think clearly about our online customer service today.
Customer ServiceThe 9 Best HappyFox Alternatives on the Market in 2022
If you’re a HappyFox customer who's looking for a new tool, this list of the nine best HappyFox alternatives will help you make a decision.
Customer ServiceThe 9 Best Help Desk Software for Schools and Universities
Adopting the right help desk software can help administrators at universities, colleges, and school districts reduce email volume by 30%.
Growth & Culture
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Growth & CultureEcommerce Live Chat: Why You Need It + 12 Top Tools
Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools.
Growth & CultureCustomer Success: What It Means, Why It Matters, and More
Customer success boosts lifetime customer value, creates loyal customers, and provides helpful product insights. Here’s how to do it well.
Growth & CultureSaaS Customer Success: Key Roles, Strategies, and Tools
One of the best steps any SaaS company can take to improve customer retention is an investment in customer success.
Inside Help Scout
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Inside Help ScoutMake Sure Every Customer Finds an Answer With Docs + Beacon
The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.
Inside Help ScoutRelease Notes, March 2022: Previous conversations, user report change, and more!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new
Inside Help ScoutQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
