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Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

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How to Get More Shoppers to Purchase with Messages
Customer ServiceHow to Get More Shoppers to Purchase with Messages

Join us for a webinar on February 22nd at 11:00 am (PST) to learn how Help Scout's Messages will help you drive sales in 2023.

Live Event
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer ServiceLeveling Up Your Support Toolkit: Using Messages in Help Scout

Join customer support expert Alison Groves on February 15th at 11:00 am (PST) to learn how Help Scout's Messages will help you retain customers in 2023.

Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth

How Help Scout's Learn Something stipend supports team members' personal and professional growth.

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Editor's Picks

Using ChatGPT for Customer Service
Customer ServiceUsing ChatGPT for Customer Service

Could ChatGPT — or something like it, — be used to at least help answer customer service queries? How good is it and in what other ways could it be used in customer service situations?

Create Help Articles With Confidence Using the New Docs Editor
Inside Help ScoutCreate Help Articles With Confidence Using the New Docs Editor

Through an improved article composition experience and key performance enhancements, the new Docs Editor gives teams the ability to confidently create helpful knowledge base articles with ease.

Space and Support Help Working Parents Thrive
Inside Help ScoutSpace and Support Help Working Parents Thrive

Meet Help Scout employees who are finding harmony as working parents.

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Customer Service

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Live Event
How to Get More Shoppers to Purchase with Messages
Customer ServiceHow to Get More Shoppers to Purchase with Messages

Join us for a webinar on February 22nd at 11:00 am (PST) to learn how Help Scout's Messages will help you drive sales in 2023.

Live Event
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer ServiceLeveling Up Your Support Toolkit: Using Messages in Help Scout

Join customer support expert Alison Groves on February 15th at 11:00 am (PST) to learn how Help Scout's Messages will help you retain customers in 2023.

Customer Support Tactic: Isolate the Backlog
Customer ServiceCustomer Support Tactic: Isolate the Backlog

When your support queues are long and the task at hand seems endless, it can be dispiriting for the team and unhelpful for your customers. Taking active steps to isolate and manage the backlog can get you back on track.

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Growth & Culture

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10 Practical Ways to Increase Team Productivity
Growth & Culture10 Practical Ways to Increase Team Productivity

Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.

Customer Onboarding: Steps, Examples, and Best Practices
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices

A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced

Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.

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Inside Help Scout

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Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth

How Help Scout's Learn Something stipend supports team members' personal and professional growth.

Create Help Articles With Confidence Using the New Docs Editor
Inside Help ScoutCreate Help Articles With Confidence Using the New Docs Editor

Through an improved article composition experience and key performance enhancements, the new Docs Editor gives teams the ability to confidently create helpful knowledge base articles with ease.

Spikeball is a Help Scout User for Life: Here's Why
Inside Help ScoutSpikeball is a Help Scout User for Life: Here's Why

Learn why Spikeball switched from Zendesk and hasn't looked back.

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