The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
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Customer ServiceHow to Get More Shoppers to Purchase with Messages
Join us for a webinar on February 22nd at 11:00 am (PST) to learn how Help Scout's Messages will help you drive sales in 2023.
Customer ServiceLeveling Up Your Support Toolkit: Using Messages in Help Scout
Join customer support expert Alison Groves on February 15th at 11:00 am (PST) to learn how Help Scout's Messages will help you retain customers in 2023.
Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth
How Help Scout's Learn Something stipend supports team members' personal and professional growth.
Editor's Picks
Customer ServiceUsing ChatGPT for Customer Service
Could ChatGPT — or something like it, — be used to at least help answer customer service queries? How good is it and in what other ways could it be used in customer service situations?
Inside Help ScoutCreate Help Articles With Confidence Using the New Docs Editor
Through an improved article composition experience and key performance enhancements, the new Docs Editor gives teams the ability to confidently create helpful knowledge base articles with ease.
Inside Help ScoutSpace and Support Help Working Parents Thrive
Meet Help Scout employees who are finding harmony as working parents.
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Customer Service
View More PostsCustomer ServiceHow to Get More Shoppers to Purchase with Messages
Join us for a webinar on February 22nd at 11:00 am (PST) to learn how Help Scout's Messages will help you drive sales in 2023.
Customer ServiceLeveling Up Your Support Toolkit: Using Messages in Help Scout
Join customer support expert Alison Groves on February 15th at 11:00 am (PST) to learn how Help Scout's Messages will help you retain customers in 2023.
Customer ServiceCustomer Support Tactic: Isolate the Backlog
When your support queues are long and the task at hand seems endless, it can be dispiriting for the team and unhelpful for your customers. Taking active steps to isolate and manage the backlog can get you back on track.
Growth & Culture
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Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices
A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced
Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.
Inside Help Scout
View More PostsInside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth
How Help Scout's Learn Something stipend supports team members' personal and professional growth.
Inside Help ScoutCreate Help Articles With Confidence Using the New Docs Editor
Through an improved article composition experience and key performance enhancements, the new Docs Editor gives teams the ability to confidently create helpful knowledge base articles with ease.
Inside Help ScoutSpikeball is a Help Scout User for Life: Here's Why
Learn why Spikeball switched from Zendesk and hasn't looked back.
