The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Most Recent Posts
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Inside Help ScoutHow Castiron Helps Thousands of Customers With a Two-Person Support Team
Learn about Castiron's success using Help Scout.
Customer ServiceAttract, Delight, Repeat: How to turn ecommerce buyers into repeat customers
Join us for a webinar on June 6th at 2:00 PM (ET) to learn how exceptional customer service can drive repeat ecommerce customers.
Customer ServiceThe 5 Best HIPAA-Compliant Live Chat Messaging Apps
Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps.
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Customer Service
View More PostsCustomer ServiceAttract, Delight, Repeat: How to turn ecommerce buyers into repeat customers
Join us for a webinar on June 6th at 2:00 PM (ET) to learn how exceptional customer service can drive repeat ecommerce customers.
Customer ServiceThe 5 Best HIPAA-Compliant Live Chat Messaging Apps
Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps.
Customer ServiceComparing SaaS and Ecommerce Support
Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support.
Growth & Culture
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Growth & CultureInterviewing at Help Scout: The Insider Perspective
Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.
Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices
A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.
Inside Help Scout
View More PostsInside Help ScoutHow Castiron Helps Thousands of Customers With a Two-Person Support Team
Learn about Castiron's success using Help Scout.
Inside Help ScoutHow BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Learn about BombTech Golf's success with Help Scout.
Inside Help ScoutQuarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Introducing the newest updates to the Help Scout platform! Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more.
