ARPA: A Framework Alternative to the RACI Model

growth ARPA: A Framework Alternative to the RACI Model

product Release Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

Customer Service Five E-Commerce Customer Service Strategies to Supercharge Your Brand’s Growth

growth Help Scout’s Brand Animation Process

culture Illustrating the Help Scout Brand

product Release Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

culture How to Support Working Parents

culture Introducing Help Scout for Good

culture Announcing the Help Scout Brand Handbook

product Release Notes: In-Page Beacon Links, Mailbox API Upgrades + More

culture How to Communicate Ideas Effectively

culture Diversity and Inclusion at Help Scout: 2019 Update

Customer Service Create a Winning Customer-Centric Marketing Strategy

product Release Notes: Private Docs Sites, Mailbox API Updates + More

growth 4 Outstanding Value Proposition Examples to Consider

product Release Notes: Drag and Drop, Plus More Emoji Support in Beacon