The Help Scout Blog
Tips and ideas to help you delight your customers
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customer service9 Guiding Principles for Doing Startup Customer Service Well
Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.
customer serviceEncouraging Support Teams To Write Help Docs
This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so.
customer serviceThe 11 Best Freshdesk Alternatives to Consider in 2022
Tired of Freshdesk or looking for your first help desk? This list of Freshdesk alternatives will help you decide which tool is right for you.
Editor's Picks
customer serviceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer Service
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customer service11 Best HubSpot Alternatives for Support, CRM, and Marketing
These HubSpot alternatives for customer support, sales, and marketing teams will help you streamline your work and save time and money.
customer service12 Predictions for Customer Service Trends in 2022
The new year brings new opportunities to create the customer experiences we all want to deliver. Here are our predictions for customer service trends in 2022.
customer serviceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.
Growth & Culture
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growthReducing and Handling Ecommerce Shipping Cost Complaints
Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.
growthDEI at Help Scout: 2021 Update
As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.
growthThe 11 Best Ecommerce Customer Service Software Platforms
This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.
Inside Help Scout
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productQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow FlexJobs Engages Customers With Proactive Messages
Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.
productBuild Better Customer Relationships With New Targeted Messages
We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.
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