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Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

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Removing customer service accents via AI: The wrong solution to a real problem
Customer ServiceRemoving customer service accents via AI: The wrong solution to a real problem

Sanas claim that their real-time “accent matching” improves understanding by 31% and customer satisfaction by 21%. What does it mean for customer service teams, and how should we think about it?

How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Customer ServiceHow a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration

Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration.

The 11 Best Help Desk Software for 2022 - Buyer's Guide
Customer ServiceThe 11 Best Help Desk Software for 2022 - Buyer's Guide

Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.

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Editor's Picks

How to Scale Customer Support Without Compromising Service
Customer ServiceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

How to Hire for Customer Service: A Step-by-Step Guide
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.

How to Build a Thriving Support Team and Department from Scratch
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch

Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.

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Customer Service

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Removing customer service accents via AI: The wrong solution to a real problem
Customer ServiceRemoving customer service accents via AI: The wrong solution to a real problem

Sanas claim that their real-time “accent matching” improves understanding by 31% and customer satisfaction by 21%. What does it mean for customer service teams, and how should we think about it?

How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Customer ServiceHow a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration

Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration.

The 11 Best Help Desk Software for 2022 - Buyer's Guide
Customer ServiceThe 11 Best Help Desk Software for 2022 - Buyer's Guide

Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.

View More Posts

Growth & Culture

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10 Practical Ways to Increase Team Productivity
Growth & Culture10 Practical Ways to Increase Team Productivity

Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.

Customer Onboarding: Steps, Examples, and Best Practices
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices

A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced

Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.

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Inside Help Scout

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Here for it: Work + Life
Inside Help ScoutHere for it: Work + Life

Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.

Straight From the Source: Help Scout Love
Inside Help ScoutStraight From the Source: Help Scout Love

If you want to know what it’s really like to work at Help Scout, read on for the real deal.

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Product Walkthrough: Help Scout for Education
Inside Help ScoutProduct Walkthrough: Help Scout for Education

Need help managing communications at your school or university? See how Help Scout can keep your team working together with ease.

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