The Help Scout Blog

Tips and ideas to help you delight your customers

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Museum of Customer Support: The World's Oldest Complaint Letter
customer serviceMuseum of Customer Support: The World's Oldest Complaint Letter

In 1750 B.C., a disgruntled customer sent a letter of complaint to his copper dealer about a bad batch of ingots. Hear his complaint in this video, and learn what a good apology might look like.

9 Zendesk Alternatives for 2022 (with Side-By-Side Comparison Chart)
customer service9 Zendesk Alternatives for 2022 (with Side-By-Side Comparison Chart)

Zendesk is the biggest, but that doesn’t mean it’s the best. Check out our list of 9 Zendesk alternatives to consider for your support team.

The Pros and Cons of Free Help Desks + 5 Options to Consider
customer serviceThe Pros and Cons of Free Help Desks + 5 Options to Consider

We weigh the pros and cons of free vs. paid, plus list 5 tools to consider if a free help desk is right for your company's support team.

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Editor's Picks

How to Scale Customer Support Without Compromising Service
customer serviceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

How to Hire for Customer Service: A Step-by-Step Guide
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.

How to Build a Thriving Support Team and Department from Scratch
customer serviceHow to Build a Thriving Support Team and Department from Scratch

Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.

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Customer Service

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Writing Your Own Customer Service Recipe Book
customer serviceWriting Your Own Customer Service Recipe Book

Understanding how and when to deviate from the recipe you started with is how you develop your own style and grow your career as a customer service professional.

The 9 Best Hiver Alternatives for Team Collaboration in 2022
customer serviceThe 9 Best Hiver Alternatives for Team Collaboration in 2022

Hiver is a step above a shared mailbox, but it still lacks the collaboration tools many teams need. Consider these 9 Hiver alternatives.

Delivering Excellent B2C Customer Service: 7 Best Practices
customer serviceDelivering Excellent B2C Customer Service: 7 Best Practices

B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.

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Growth & Culture

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DEI at Help Scout: 2021 Update
growthDEI at Help Scout: 2021 Update

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

The 11 Best Ecommerce Customer Service Software Platforms
growthThe 11 Best Ecommerce Customer Service Software Platforms

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

Help Scout’s Step-By-Step Remote Hiring Process
growthHelp Scout’s Step-By-Step Remote Hiring Process

Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company.

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Inside Help Scout

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Build Better Customer Relationships With New Targeted Messages
productBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Quarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

How to Build a Globally Remote Team That Really Works
productHow to Build a Globally Remote Team That Really Works

There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.

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