The Help Scout Blog
Tips and ideas to help you delight your customers
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customer serviceThe Supportive: A Series for Service Professionals
Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.
customer serviceCustomer Success Specialist Job Description: Template & Examples
Draw in qualified applicants with these tips for writing and real-world examples of customer success specialist job descriptions.
customer serviceSmall Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Discover four pitfalls common to small businesses that are new to customer service outsourcing, and learn how to avoid them at your company.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
customer serviceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
customer service12 Step Guide to Choosing the Best Help Desk Software
Choosing help desk software can feel like a daunting task. This guide will help you pick the right one for your company.
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Customer ServiceView More Posts
customer serviceThe Ultimate Guide to Small Business Customer Service
Learn everything you need to know about small business customer service with these tips and strategies from small business leaders.
customer serviceA Customer Service Advice Column for Actual Humans
Get answers to your most challenging career or leadership questions in Help Scout's new customer service advice column by Mat Patterson.
customer serviceHow to Measure Customer Service Quality: Methods & Tools
There's a difference between customer satisfaction and support quality. Here's how to build an effective customer service quality assurance process.
Growth & CultureView More Posts
growthBuilding a Customer-Oriented Company: Strategies & Examples
Read about five examples of great customer-oriented companies, and learn what practices you can put in place to get better yourself.
growth10 Inspirational Customer Experience Examples
Customer experience examples often err on the side of the emotional and intense, but CX also needs to be baked into your strategies.
growthCustomer Experience vs. Customer Success: Explained
Learn the key differences between customer success and customer experience, and discover why both roles are important for delighting customers.
Inside Help ScoutView More Posts
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow to Build a Globally Remote Team That Really Works
There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.
productCustomer Story: Brain.fm
Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into and consistency of customer success as possible.