The Help Scout Blog

Tips and ideas to help you delight your customers

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9 Guiding Principles for Doing Startup Customer Service Well
customer service9 Guiding Principles for Doing Startup Customer Service Well

Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.

Encouraging Support Teams To Write Help Docs
customer serviceEncouraging Support Teams To Write Help Docs

This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so.

The 11 Best Freshdesk Alternatives to Consider in 2022
customer serviceThe 11 Best Freshdesk Alternatives to Consider in 2022

Tired of Freshdesk or looking for your first help desk? This list of Freshdesk alternatives will help you decide which tool is right for you.

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Editor's Picks

How to Scale Customer Support Without Compromising Service
customer serviceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

How to Hire for Customer Service: A Step-by-Step Guide
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.

How to Build a Thriving Support Team and Department from Scratch
customer serviceHow to Build a Thriving Support Team and Department from Scratch

Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.

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Customer Service

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11 Best HubSpot Alternatives for Support, CRM, and Marketing
customer service11 Best HubSpot Alternatives for Support, CRM, and Marketing

These HubSpot alternatives for customer support, sales, and marketing teams will help you streamline your work and save time and money.

12 Predictions for Customer Service Trends in 2022
customer service12 Predictions for Customer Service Trends in 2022

The new year brings new opportunities to create the customer experiences we all want to deliver. Here are our predictions for customer service trends in 2022.

Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
customer serviceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.

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Growth & Culture

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Reducing and Handling Ecommerce Shipping Cost Complaints
growthReducing and Handling Ecommerce Shipping Cost Complaints

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.

DEI at Help Scout: 2021 Update
growthDEI at Help Scout: 2021 Update

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

The 11 Best Ecommerce Customer Service Software Platforms
growthThe 11 Best Ecommerce Customer Service Software Platforms

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

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Inside Help Scout

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Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
productQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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How FlexJobs Engages Customers With Proactive Messages
productHow FlexJobs Engages Customers With Proactive Messages

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

Build Better Customer Relationships With New Targeted Messages
productBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

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