The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
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Inside Help ScoutWhy Underground Printing Switched from Gmail to Help Scout
Learn why Underground Printing chose Help Scout to upgrade their customer support, and how they take advantage of the entire platform to serve customers.
Inside Help ScoutHow Ashesi University Created a School-Wide Support Center with Help Scout
Learn how Ashesi University centralized emails across all departments, launched a knowledge base, and scaled service with automations at an award-winning university.
Inside Help ScoutSpace and Support Help Working Parents Thrive
Meet Help Scout employees who are finding harmony as working parents.
Editor's Picks
Customer ServiceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer Service
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Customer ServiceHow Distributed Customer Service Teams Improve Each Other’s Skills
More is caught than taught, they say. But when your colleagues are in different cities, or on different continents, it's harder to transmit knowledge. Here are some practical ways to bridge the gap.
Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison
Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.
Customer Service7 Predictions for Customer Service and Support in 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Growth & Culture
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Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices
A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced
Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.
Inside Help Scout
View More PostsInside Help ScoutWhy Underground Printing Switched from Gmail to Help Scout
Learn why Underground Printing chose Help Scout to upgrade their customer support, and how they take advantage of the entire platform to serve customers.
Inside Help ScoutHow Ashesi University Created a School-Wide Support Center with Help Scout
Learn how Ashesi University centralized emails across all departments, launched a knowledge base, and scaled service with automations at an award-winning university.
Inside Help ScoutSpace and Support Help Working Parents Thrive
Meet Help Scout employees who are finding harmony as working parents.
