A Year of Experiments

Sales as a Service

The Business Case for Support-Driven Growth

Everything You Need to Know About Implementing a Price Increase

How to Stand Out in a Crowded Market

Customer Intimacy: How to Maintain It at Scale

Need a CRM? Consider These Tips First

The Psychology of Color in Marketing and Branding

7 Customer-First Companies to Shop With This Season

4 Pro Tips for Successful Holiday Email Campaigns (That Won’t Annoy Your Subscribers)

7 Quick-and-Dirty Tips to Boost Holiday Sales

How (and Why) You Should Respond to Positive Online Reviews

How to Write Conclusions That Don’t Suck

Let’s Bring This Show on the Road: 9 Tips for Working While You Travel

The Truth About AI in Customer Service

Growing Brands By Empowering Communities

16 Customer Service Skills that Every Employee Needs

Is Free Help Desk Software Right For You?

How Email Management Software Improves Customer Support

What Is Support-Driven Growth?

How to Fire a Customer

What’s the Difference Between Customer Support and Customer Success?

What’s the Difference Between Customer Service and Customer Support?

What’s the Difference Between Customer Service and Customer Experience?

How to Deal With ’Tightwad’ Customers

How to Deal with Difficult Customers

How to Rebuild Customer Loyalty After a Data Security Breach

8 Ways to Improve Your Company’s Customer Experience Strategy

4 Ways to Keep Ambitious Support Team Members Engaged

22 Customer Retention Strategies that Work

The Value of Face Time in a Remote Company

ICYMI: Our Favorite Reads From 2018

What Remote Companies Can Teach Co-Located Teams

Making Content More Inclusive

How to Recruit Like a Human

How Our Design Team Collaborates Remotely

Diversity and Inclusion at Help Scout: 2018 Update

How to Foster Inclusivity at Your Company

The Art of Negotiation

How We Approach Employee Compensation

What We’ve Learned Building a Remote Culture

Help Scout’s 12-Step Remote Hiring Process

Advice from FlexJobs: The Ins and Outs of Remote Work

Flexible Working is a Win-Win for Employees and Companies Alike

6 Tips to Keeping Your Remote Team Connected

Release Notes: Emojis, PHP Client Update + More

Release Notes: Saved Replies for Chat, Accessibility Improvements + More

Release Notes: Chat Notification + Beacon API Updates

Release Notes: Reply as Alias, Mailbox Bcc, and Beacon Improvements

What Is Contextual Support, and Why Is It Critical to Live Chat Software?

Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More

The Magic of One-to-Many Customer Support

Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts

Beacon is in Beta!

Release Notes: Mailbox API 2.0, MailChimp, and Bacon Bits

Release Notes: GDPR, Beacon 2.0, and Notification Updates

Beacon 2.0 Preview: The User Interface

Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs

Beacon 2.0 Preview: Introducing Chat

How to Create Reports That Drive Results

Help Desk Tip #15: How to Organize With Tags

Help Desk Tip #13: Empower Your Customers With Self-Service, Chat and Help Desk Support