The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Most Recent Posts
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Inside Help Scout4 Message Styles and How to Use Them
Help Scout's Messages feature allows you to reach your customers in-app or on your website to share news and capture sentiment. Here are four message types and how you can use them.
Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison
Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.
Customer Service7 Predictions for Customer Service and Support in 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Editor's Picks
Customer ServiceHow to Scale Customer Support Without Compromising Service
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch
Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.
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Customer Service
View More PostsCustomer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison
Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.
Customer Service7 Predictions for Customer Service and Support in 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Customer ServiceHow To Tell if a Company Is Really Customer-Centric
Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.
Growth & Culture
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Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices
A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced
Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.
Inside Help Scout
View More PostsInside Help Scout4 Message Styles and How to Use Them
Help Scout's Messages feature allows you to reach your customers in-app or on your website to share news and capture sentiment. Here are four message types and how you can use them.
Inside Help ScoutTop Shelf Reads from Help Scout Leaders
Help Scout's leadership team shares books they've loved and learned from.
Inside Help ScoutWords are the Bridge: Finding Harmony in Songwriting and Content Strategy
Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.
