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Relax, everything you need to manage all of your conversations is available in Help Scout. You’ll be basking in the glow of inbox zero in no time.
Our customers’ CSAT scores are 25% higher than the industry average.
Respond to 56% more customer
messages in the first year.
Resolve 36% more emails
when you use our AI features
Handle 4x as many conversations
with our automation tools
You won’t have to dig yourself out of this queue. With our simple-yet-powerful inbox, you’ll be prepared to answer whatever comes your way.
Multi-task without the “multi” part. Bring email, social, live chat, and voice conversations together so you can work faster.
The customer experience doesn’t end with support. Bring all of your teams into the fold.
Measure more than just wait times with reports that show everything.
Dial in your data in when you connect Help Scout to your current tech stack.
Get to work (together) with features built with teams in mind.
Make sure every message gets seen. Conversations are easy to assign to individuals and teams.
Don’t make a guess. Use private notes to collaborate so you can get on the same page—before you respond.
Tired of reading long email threads? We get it. Let AI condense all that context for you with the click of a button.
Real-time collision detection shows when someone else is viewing or replying to a request.
When you have the information you need at your fingertips, it’s easy to provide the most accurate response every time.
AI assist can improve your replies by helping with your tone, length, and more.
With saved replies, you can always pull in the best answers to your FAQs.
We automatically create customer profiles, so you always know who you’re talking with.
As you’re working on a conversation, easily insert help content without leaving the inbox.
Use workflows to bring order to all your customer chaos.
Tags help you get a look at what’s going on with your work—with just a glance.
Folders and teams keep everything nice, tidy, and sorted by priority.
With Help Scout, nothing slips through the cracks anymore.
Learn the platform in less than an hour.Become a power user in less than a day.