Help Scout vs. Zendesk

Pick a platform built for growth

Zendesk is a massive product built to serve large, enterprise teams. Help Scout’s simple-yet-powerful platform was built for growth-minded teams like yours.

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Data to drive your decision

92%

G2 users rated us 9.2 for ease of use compared to Zendesk's 8.5.

5,880

Dollars you'd save in a year by choosing Help Scout’s Plus plan over Zendesk Growth for 10 users.

80%

Over 80% of midsize customers stick around for 4 or more years.

91%

On G2, we outscore Zendesk 9.1 to 8.2 for the quality of our support.

Why choose Help Scout over Zendesk?

Zendesk is a massive product, and it can do a lot. But it comes with features you don’t need, an enterprise focus, and complicated pricing. Help Scout lets you focus on your customers.

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Our team was able to teach themselves Help Scout in a day. It’s like using a shared email inbox — just way more robust and better looking.

Brianne Henderlong
Brianne Henderlong

VP of Brand Experience

Help Scout’s the right choice

Enterprise software companies like Zendesk build for their largest users, which have different priorities and budgets. Our product's built for growing teams like yours. We also think we’re the way to go if...

  • You need to get started quickly

    Start having conversations in minutes and manage the setup yourself. No need for outside consultants or teams of dedicated admins.

  • Clear pricing is a must

    Don’t worry about surprise price hikes or upsells. Clear pricing is part of our philosophy, so you don’t waste time.

  • Great support is required

    From how we do sales to our approach to customer support—helpfulness is in our name and built into our DNA.

  • Growth is top of mind

    As your team grows, Help Scout is ready to meet the challenge with features like workflows, custom fields, and reporting.

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Plans that grow with you

No contracts, hidden fees, or complicated plans. We’ve got clear, per user pricing which means you don’t pay more for resolving more issues.

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Make the switch, without the hassle

You can import your Zendesk data directly into Help Scout. Get ticket history, customer profiles, and more as soon as you sign up. It’s automated, free, and can be done without your IT department.

The platform that’s
powerful not perplexing

Inbox

Give the right response right away

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Help Center

Help your customers help themselves

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Messaging

Offer real-time support with real humans

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More than 12,000 businesses delight their customers with Help Scout

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