G2 users rated us 9.2 for ease of use compared to Zendesk's 8.5.
Dollars you'd save in a year by choosing Help Scout’s Plus plan over Zendesk Growth for 10 users.
Over 80% of midsize customers stick around for 4 or more years.
On G2, we outscore Zendesk 9.1 to 8.2 for the quality of our support.
Why choose Help Scout over Zendesk?
Zendesk is a massive product, and it can do a lot. But it comes with features you don’t need, an enterprise focus, and complicated pricing. Help Scout lets you focus on your customers.
Get up and running
Start supporting customers with Help Scout in minutes. Reviewers rate Help Scout an 8.9 vs. Zendesk’s 8.2 for ease of setup on G2.
Here for you
Support you can count on, our customer champions are available 24x6 via chat or email.
A more affordable option than Zendesk for companies of all sizes, without hidden fees and surprise add-ons.
Our team was able to teach themselves Help Scout in a day. It’s like using a shared email inbox — just way more robust and better looking.
Help Scout’s the right choice
Enterprise software companies like Zendesk build for their largest users, which have different priorities and budgets. Our product's built for growing teams like yours. We also think we’re the way to go if...
You need to get started quickly
Start having conversations in minutes and manage the setup yourself. No need for outside consultants or teams of dedicated admins.
Clear pricing is a must
Don’t worry about surprise price hikes or upsells. Clear pricing is part of our philosophy, so you don’t waste time.
Great support is required
From how we do sales to our approach to customer support—helpfulness is in our name and built into our DNA.
Growth is top of mind
As your team grows, Help Scout is ready to meet the challenge with features like workflows, custom fields, and reporting.
Plans that grow with you
No contracts, hidden fees, or complicated plans. We’ve got clear, per user pricing which means you don’t pay more for resolving more issues.