A better way to talk with your customers

Manage all your customer conversations in one powerful platform that feels just like your inbox.

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See the impact View customer stories

Illustration: Collaboration between customer and team

More than 12,000 businesses delight their customers with Help Scout.

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What you can do with Help Scout

Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster.

Live Chat icon
Live
Chat
Shared Inboxes icon
Shared
Inboxes
Knowledge base icon
Knowledge
base
In-app Messaging icon
In-app
Messaging
Customer Data icon
Customer
Data
Collaboration Tools icon
Collaboration
Tools
Reporting icon
Reporting
Integrations icon
Integrations

Voted “Best ROI” by Customers on G2

Happy customers become loyal customers. That’s why Help Scout has won “Best ROI” year after year.

Get started in minutes

Get started in minutes

Help Scout is as easy to use as an email inbox, so your whole team can focus on what really matters: customer relationships.

Increase productivity by 52%

Increase productivity by 52%

Level-up your teamwork, organize your inbox, and automate repeated tasks so your people can respond to more customers.

Scale to support millions

Scale to support millions

Unlock power as you grow. Global teams use Help Scout to support tens of millions of customers and get to inbox zero.

Over 80% of midsize businesses that start with Help Scout stick around for 4 or more years

And customers that compare us with other platforms repeatedly come back.

The right balance for growth
Just the right balance for growth

Just the right balance for growth

Enterprise tools cost more, are difficult to use, and take longer to implement. According to G2, Help Scout is the easiest-to-use platform, with the fastest time to ROI.

Help Scout score chart
Help Scout score
Help Scout
NPS of 31
Help Scout score
Others
NPS of 2

A better platform and partner

Third party research shows Help Scout has a net promoter score of 31, while our competitors’ score is 2. The market has spoken—more customers are satisfied with our platform and service.

Compare Help Scout to other platforms

Evaluating multiple customer communication platforms? Understand how Help Scout stacks up.

Illustration: coworking on laptops
Illustration: coworking on laptops

Customer-facing teams love Help Scout

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Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.
Brianne Henderlong

Brianne HenderlongDirector, Customer Support & Experience

Threadless
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Kevin Yun

Kevin YunCo-Founder

GrowSurf
Help Scout has helped us reduce our workload by 50%, making our team twice as productive.
Carmel Granahan

Carmel GranahanHead of Customer Success

OnePageCRM
I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.
Alex Bass

Alex BassFounder & Head of Product

EfficientApp

Build a company people love

Our thought leadership on customer engagement has become the gold standard for more than 10 million people. Help Scout is more than software — we’re a partner in helping you succeed.

Buyer's Guide to Choosing the Right Customer Support Tool
Free GuideBuyer's Guide to Choosing the Right Customer Support Tool
How Brain.fm Achieved a 95% CSAT Score With Help Scout
How Brain.fm Achieved a 95% CSAT Score With Help Scout
Foundations of Great Service: 6-Part Email Series
Foundations of Great Service: 6-Part Email Series
Customer Support Hiring Calculator
Customer Support Hiring Calculator

Try Help Scout

Learn the platform in less than an hour.
Become a power user in less than a day.

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Want a tour of Help Scout? Get a demo
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